Startup Professionals Musings

AUGUST 25, 2023

In the aftermath of the recent pandemic, which caused many businesses to close, a new raft of business workers and entrepreneurs are deciding to pursue their own dreams of being a new business owner, and controlling your own destiny. Pick a name, location, and marketing strategy early. Names and taglines are critical to success.

Social Media 98

Social Media Metrics Media Tool 98

InfoChachkie

NOVEMBER 18, 2010

Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. Rather than blindly follow this advice, consider measuring your NPS after unpleasant customer interactions, via a web form.

.Net 168

.Net Satisfaction Custom Customer 168

Startup Professionals Musings

MARCH 9, 2019

If you are an entrepreneur these days, or trying to grow an existing business, everyone is telling you that you need to use social media. He suggests you begin with the “big three” business objectives of higher revenue, reduced costs, and improved customer satisfaction. Get attention and reach your audience. That’s where the money is.

Social Media 98

Social Media Media Metrics Satisfaction 98

InfoChachkie

NOVEMBER 18, 2010

Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. Rather than blindly follow this advice, consider measuring your NPS after unpleasant customer interactions, via a web form.

.Net 182

.Net Satisfaction Entrepreneur Custom 182

Startup Professionals Musings

JULY 22, 2012

Follow-up for customer satisfaction. Publish the terms of your support, return, and replacement policies. Be consistent is their application, and provide contact information for both phone and email access. Professional user-friendly site design.

Search Engine Optimization 96

Search Engine Optimization Entrepreneur Sites Advertising 96

Startup Professionals Musings

MARCH 12, 2017

If you are an entrepreneur these days, or trying to grow an existing business, everyone is telling you that you need to use social media. He suggests you begin with the “big three” business objectives of higher revenue, reduced costs, and improved customer satisfaction. Get attention and reach your audience. That’s where the money is.

Social Media 69

Social Media Media Metrics Satisfaction 69

Startup Professionals Musings

JUNE 27, 2014

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. Product companies sometimes equate customer satisfaction with customer service, but it’s more than that, especially with services. Are you ready to make it happen?

Services 105

Services Startup Training Writing 105

Startup Professionals Musings

APRIL 4, 2015

Social media is so pervasive in today’s world that every entrepreneur believes instinctively that they know how to use it for their startup. Many soon find that what you do in a personal context doesn’t necessarily translate to your business, and measuring business value is quite different from measuring personal satisfaction.

Social Media 108

Social Media Media Startup Tips 108

Startup Professionals Musings

SEPTEMBER 2, 2018

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. Product companies sometimes equate customer satisfaction with customer service, but it’s more than that, especially with services.

Services 72

Services Startup Training Writing 72

Startup Professionals Musings

DECEMBER 5, 2018

Today there are many more ways to make contact, including email, social media, and web site queries, yet a common complaint I still hear is that no one ever responds. Entrepreneurs need to manage cash flow daily and personally. No one wants to hear that you are too busy for them. What more could anyone want from work?

Custom 90

Custom Customer Social Media Satisfaction 90

Both Sides of the Table

FEBRUARY 7, 2011

One of the great joys of doing the web series This Week in VC every week is that I get to spend time with great people debating the issues of our day including how our industry is evolving as well as insights into how companies got started, got their initial traction and dealt with adversities. Oh, yeah. Positive feedback feeds the idea.

Startup 286

Startup Venture Capital Web Ideas 286

Startup Professionals Musings

APRIL 26, 2012

If you are an entrepreneur these days, or trying to grow an existing business, everyone is telling you that you need to use social media. He suggests you begin with the “big three” business objectives of higher revenue, reduced costs, and improved customer satisfaction. Get attention and reach your audience. That’s where the money is.

Social Media 98

Social Media Metrics Media Startup 98

Startup Professionals Musings

JUNE 17, 2016

Entrepreneurs don’t realize that this burden is actually costing them over $200 billion in repeat sales, according to a recent study by the W. We all know it’s less expensive to automate the support role, through web site forms and touch-tone phone systems. For too many small businesses, customer service is still seen as a “burden.”

Custom 56

Custom Customer Startup Satisfaction 56

Startup Professionals Musings

AUGUST 17, 2016

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. Product companies sometimes equate customer satisfaction with customer service, but it’s more than that, especially with services.

Services 61

Services Startup Training Writing 61

Startup Professionals Musings

OCTOBER 11, 2010

If you are an entrepreneur these days, or trying to grow an existing business, everyone is telling you that you need to use social media. He suggests you begin with the “big three” business objectives of higher revenue, reduced costs, and improved customer satisfaction. Get attention and reach your audience. That’s where the money is.

Social Media 84

Social Media Metrics Media Satisfaction 84

Startup Professionals Musings

MARCH 22, 2012

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. Today you have the tools, like blogging, videos, and new web technologies, to explain and make your customers appreciate what you do, and how you do it better than anyone else. Educate your customers on your business.

Custom 104

Custom Customer Startup Competition 104

Startup Professionals Musings

MARCH 4, 2010

You can’t manage what you don’t measure, and customer satisfaction these days is one the most critical success factors to every business. Web retailers typically direct all questions to a form that most people assume will never get answered by anyone. Tags: entrepreneur startup customer service business. Marty Zwilling.

Custom 85

Custom Customer Services Training 85

Startup Professionals Musings

MAY 8, 2012

You can’t manage what you don’t measure, and customer satisfaction these days is one the most critical success factors to every business. " Web retailers typically direct all questions to a form that most people assume will never get answered by anyone. The challenge is to assist customers without stepping on their toes.

Custom 96

Custom Customer Training Services 96

Startup Professionals Musings

DECEMBER 20, 2019

I believe the days of the “job work” mentality are thankfully waning, with more people looking to get satisfaction by making the world a better place, rather than just tolerating brain-numbing work to fund enjoyment elsewhere. Thus a record number of entrepreneurs (and team members) are getting rich.

Startup 128

Startup Social Media Satisfaction Entrepreneur 128

Startup Professionals Musings

JANUARY 21, 2018

I believe the days of the “job work” mentality are thankfully waning, with more people looking to get satisfaction by making the world a better place, rather than just tolerating brain-numbing work to fund enjoyment elsewhere. Thus a record number of entrepreneurs (and team members) are getting rich.

Entrepreneur 66

Entrepreneur Startup Social Media Satisfaction 66

Startup Professionals Musings

DECEMBER 26, 2013

I believe the days of the “job work” mentality are thankfully waning, with more people looking to get satisfaction by making the world a better place, rather than just tolerating brain-numbing work to fund enjoyment elsewhere. Thus a record number of entrepreneurs (and employees) are getting rich.

Startup 109

Startup Entrepreneur Social Media Satisfaction 109

Startup Professionals Musings

MARCH 5, 2011

You can’t manage what you don’t measure, and customer satisfaction these days is one the most critical success factors to every business. " Web retailers typically direct all questions to a form that most people assume will never get answered by anyone. The challenge is to assist customers without stepping on their toes.

Custom 90

Custom Customer Startup Training 90

Startup Professionals Musings

JULY 19, 2015

I believe the days of the “job work” mentality are thankfully waning, with more people looking to get satisfaction by making the world a better place, rather than just tolerating brain-numbing work to fund enjoyment elsewhere. Thus a record number of entrepreneurs (and employees) are getting rich.

Startup 108

Startup Social Media Entrepreneur Satisfaction 108

Startup Professionals Musings

JULY 12, 2014

Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Others admit to surfing the web even during religious services. business customers entrepreneur listening' Marty Zwilling.

Custom 106

Custom Customer Entrepreneur Social Network 106

Startup Professionals Musings

OCTOBER 28, 2019

With the cost of starting an online business today at an all-time low, I can’t imagine why everyone doesn’t have a web site and an LLC to mitigate liability and minimize taxes. New tools make it easy create your own web site, and manage accounting. Start networking for potential partners or people who can help.

Startup 73

Startup Tool Study Web 73

Startup Professionals Musings

OCTOBER 24, 2022

Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Others admit to surfing the web even during religious services. Being connected to the Internet many hours a day is not enough.

Custom 104

Custom Customer Product Social Network 104

Startup Professionals Musings

JANUARY 29, 2020

Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Others admit to surfing the web even during religious services. Being connected to the Internet many hours a day is not enough.

Custom 128

Custom Customer Activity Social Network 128

Startup Professionals Musings

JANUARY 20, 2017

Don’t believe the old myth that with a few hours of work a day and a great web site, you can get rich while you sleep. I have found that the most successful entrepreneurs and business executives have an impressive work ethic, and they surround themselves with a team of comparable commitment. Starting and running a business is hard.

Funding 55

Funding Satisfaction Custom Customer 55

SoCal CTO

DECEMBER 1, 2010

I’d been around the web long enough to remember the dozens of companies before YouTube that tried to create crowdsourced video sites and failed. Storm Clouds - A VC : Venture Capital and Technology , November 12, 2010 We have enjoyed an amazing run in the web startup and investing space over the past five or six years.

Technical Review 175

Technical Review Startup Product Technology 175

Startup Professionals Musings

AUGUST 22, 2015

Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Others admit to surfing the web even during religious services. Being connected to the Internet many hours a day is not enough.

Custom 104

Custom Customer Startup Social Network 104

Startup Professionals Musings

FEBRUARY 7, 2018

Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Others admit to surfing the web even during religious services. Being connected to the Internet many hours a day is not enough.

Custom 53

Custom Customer Social Network Study 53

Startup Professionals Musings

FEBRUARY 6, 2013

Anyone who works with entrepreneurs will tell you that all are different. I’ve always wondered if there was some way that I could quickly deduce a new entrepreneur’s “sweet spot,” and optimize my mentoring to those strengths and weaknesses, maybe similar to the Myers-Briggs type indicator for business professionals. Specialist.

Entrepreneur 96

Entrepreneur Mentor Framework Web 96