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TaskUs Takes $250M From Blackstone

socalTECH

Santa Monica-based business outsourcing service provider TaskUs , founded by Bryce Maddock and Jaspar Weir, said this morning that it has raised $250M in an investment round. The investment came from private equity investor Blackstone Group. According to TaskUs, the funding round values the company at $500M. READ MORE>>.

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iQor Plans To Hire 150 In Simi

socalTECH

iQor , a provider of outsourced customer service and support, said Friday that it is planning to hire over 150 people in Simi Valley, as part of a major expansion. According to iQor, it is hoping to staff up its contact center in Simi Valley for a "major media client". iQor--which is based in St. READ MORE>>.

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5 Key Growth Initiatives In This Inflationary Economy

Startup Professionals Musings

I recommend using digital channels, including email and social media, personalized, if possible, with promotions. While they are looking, you can benefit with new services or an expanded product line. Outsource functions outside your core competency. Selective outsourcing can save you real money.

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DroneBase raises capital and partners with FLIR Systems to train pilots on thermal imaging tech

TechCrunch LA

Publicly traded sensor technology developer, FLIR Systems , is investing in a strategic round of funding for the outsourced drone imaging company, DroneBase. The two companies are also partnering to provide FLIR’s thermal imaging technology and training services to DroneBase’s stable of pilots.

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7 Rules for Providing Exceptional Customer Service

Startup Professionals Musings

Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. Think “pull” marketing rather than “push” for all services. Staff all customer interactions with experienced people.

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6 Cost-Cutting Recommendations For New Entrepreneurs

Startup Professionals Musings

With the appearance of do-it-yourself services on the Internet, entrepreneur curriculums at every university, and a wealth of new books on the subject, the need for expensive consultants and business advisors has also been mitigated. You can now skip the mandatory office space rental, with secretary and bookkeeping staff, or outsourcing.

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Growing A Services Business Requires Selling Yourself

Startup Professionals Musings

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”