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Startup Professionals Musings
MAY 15, 2013
Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. I found a good summary of these new expectations in a book recently published by Micah Solomon, “ High-tech, High-touch Customer Service.”
Startup Professionals Musings
JUNE 6, 2012
Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. I found a good summary of these new expectations in a book just published by Micah Solomon, “ High-tech, High-touch Customer Service.” You should be watching.
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Both Sides of the Table
FEBRUARY 3, 2010
They don’t take the time to realize what your true motivations are because they’re too busy telling you what they THINK you want to hear. Trust me – your chances of selling are much lower if you’re talking rather than actively listening. Where are your current pains?&#. They’re into crocodile mode.
Startup Professionals Musings
NOVEMBER 4, 2013
They don’t realize that this option would likely be their worst nightmare, since it costs millions for the road show, usually dilutes your equity to a tiny fraction, and takes away all your entrepreneurial control. Many entrepreneurs still dream of “going public,” making billions of dollars, and playing with the big boys.
Startup Professionals Musings
SEPTEMBER 30, 2012
They don’t realize that this option would likely be their worst nightmare, since it costs millions for the road show, usually dilutes your equity to a tiny fraction, and takes away all your entrepreneurial control. Many entrepreneurs still dream of “going public,” making billions of dollars, and playing with the big boys.
Both Sides of the Table
MARCH 8, 2010
Since it’s already written (and since I promised not to republish on my blog other than a summary) if you’re interested please have a read over there. Summary notes and then I’ll extend: Should you blog? It’s also a great way to build relationships with people interested in your topic area. Be authentic.
Startup Professionals Musings
OCTOBER 12, 2010
One useful technique for keeping your eyes focused on what really matters is Cayenne Consulting’s Venture Value Scorecard™. The Venture Value Scorecard is a one-page summary of your company’s achievements and assets: the factors that contribute to the value of your organization.
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