2016 Customer Email Sales 
Both Sides of the Table
JANUARY 1, 2016
It’s a new year – 2016. But putting no time into anchoring your beliefs because you’re too busy executing sales, marketing, support, product & engineering is an easy recipe for leadership drift. A great leader knows customers and has direct relationships with them. Conviction. Winning paves over any flaws.
InfoChachkie
AUGUST 8, 2016
It may seem hard to believe, but even in 2016, there remain a number of successful consumer brands that are not sold online. I thought it would be interesting to understand the challenges and concerns of entrepreneurs who began selling online for the first time in 2016, so I sat down with Heidi Muther, COO at Z S upply , LLC.
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Both Sides of the Table
JANUARY 14, 2014
If you follow the tech media you would be subject to a lot of narrative biases that are completely off base – and this includes the value of email and phone calls. All the data actually suggests with the growth of mobile, inbound sales calls will double from 30 billion to 60 billion in 3 years (source: Kelsey). THE FULL STORY.
Startup Professionals Musings
JUNE 17, 2016
For too many small businesses, customer service is still seen as a “burden.” Entrepreneurs don’t realize that this burden is actually costing them over $200 billion in repeat sales, according to a recent study by the W. These days, relationships and online reviews are key drivers for over 80 percent of new customers.
Startup Professionals Musings
JULY 29, 2016
Some make big mistakes, such as Webvan expanding too fast with a huge infrastructure, and Pets.com , trying to grow the business with a negative margin, under the mistaken assumption that winning customers is more important than making a profit. Ask every employee to focus on sales. Aggressively enter new markets and sales channels.
StartUp Beat
MARCH 29, 2018
Spokespeople from Electric said the funding will directly contribute to developing the company’s fast technology that provides a customer support channel to small- and medium-sized businesses. The company boasts that it can keep the “email, computers, Wi-Fi and software running smoothly” at any given business. “Our
Startup Professionals Musings
OCTOBER 10, 2016
As a business advisor, I certainly recognize the need for talking to make an investment case, close a sale, or communicate with your team. Here are some guidelines for the most productive interchanges with business associates, investors, and customers: Limit your statements and answers to sixty seconds or less.
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