Both Sides of the Table

JUNE 17, 2013

This article initially appeared on Inc. In my first enterprise software company we developed a methodology for sales that we called PUCCKA. Customers sometimes buy things spontaneously without thinking through what their actual need is. The goal is to get the customer speaking about their organization. Click here.

Sales 367

Sales Slides Startup Customer 367

InfoChachkie

FEBRUARY 19, 2014

A version of this article previously appeared on Forbes. Software as a service (SaaS) is a popular business model because it facilitates the delivery of incremental value to customers, while allowing the vendor to adjust their prices over time. This base fee includes the call volume typical for a customer of their size.

SaaS 215

SaaS Pricing Sales Customer 215

TechCrunch LA

APRIL 12, 2018

Both programmers, the two reconnected after doing stints as custom developers during and after college, and then when they were developing tools for their families’ businesses as residential contractors in the Los Angeles suburb of Glendale. These kinds of technologies, unlike AI, don’t automate away workers.

Glendale 271

Glendale Los Angeles Startup Technical Review 271

InfoChachkie

SEPTEMBER 20, 2016

A version of this article previously appeared in Forbes. However, savvy startups can leverage LinkedIn to create a customer acquisition and a churn reduction tool. If you haven't already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! It’s not about helping them use our software. Bro Benefits.

Customer 100

Customer Custom Software Review Technical Review 100

Both Sides of the Table

AUGUST 28, 2009

We went through the euphoria of massive exposure at the time of our launch due to an article that ran in the Financial Times. Our software wasn’t fully baked. We hadn’t even thought about having a customer support line or who would staff it. Let your compass be based on your customers. You should.

Startup 331

Startup Press Customer Custom 331

InfoChachkie

FEBRUARY 9, 2010

He also spearheaded a number of fundamental software breakthroughs, including creating the basic hardware / software architecture which resulted in the creation of the third-party personal computer (PC) software industry. free weekly Infochachkie articles! Designed CD-ROM filing system and created Universal Software Bus.

IBM 124

IBM IBM Software Review Customer 124

Steve Reich

JUNE 11, 2012

This is not an article about the high moral purpose and the nobility of listening to your customers. It is an article about how to make your company worth a fortune by listening to your customers. It gives the best customer experience of any phone. It gives the best customer experience of any phone.

Customer 97

Customer Custom Software Review SaaS 97

Both Sides of the Table

DECEMBER 27, 2011

I find it amusing when a journalist writes an article about a prominent startup (either privately held or preparing for an IPO) and decries that, “They’re not even profitable!” If you had huge customer growth but just didn’t focus on revenue that’s a different story. One of them is profitability.

Startup 418

Startup Venture Capital Sales Technical Review 418

InfoChachkie

DECEMBER 5, 2011

Article first published as Eleven Startup Tips From Mark Cuban on Technorati. In 1983 he founded MicroSolutions, a personal computer software reseller and system integrator, headquartered in Dallas, Texas. free weekly Infochachkie articles! Note: This is an installment in the Iconic Advice series. Mark’s Startup Tips.

Tips 274

Tips Startup Entrepreneur Ideas 274

InfoChachkie

OCTOBER 27, 2014

A version of this article previously appeared on Forbes. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! As noted on the label, each bottle of beer, "includes the full length album" in the form of a download code displayed under each cork. The Sounds Of Silent Partner.

Marketing 187

Marketing Software Review Startup Ideas 187

Startup Professionals Musings

AUGUST 24, 2022

As a business consultant and angel investor, I often ask for your own assessment of marketing ROI , or customer acquisition cost (CAC). Leaders and investors need to know if you have and are tapping into your key sources of relevant data, including web analytics, sales management data, and customer relationship management (CRM) software.

Customer 100

Customer Custom Acquisition Technical Review 100

Startup Professionals Musings

AUGUST 4, 2017

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

Customer 85

Customer Custom Product Marketing 85

InfoChachkie

JUNE 30, 2014

A version of this article previously appeared on Forbes. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! For instance, at the time we invested in The Resumator , purveyor of software which facilitates the hiring process, the company had spent less than $10,000 on marketing.

Marketing 193

Marketing Software Review Social Media Product 193

InfoChachkie

AUGUST 10, 2010

free weekly Infochachkie articles! Per the PTO, such patents protect: “A new, original, and ornamental design for an article of manufacture.”. You can describe your technology as “patent pending”, which may or may not be worthwhile, depending on your product and target customers. An example of design patent is shown at left.

IP 256

IP Patents Companies Company 256

InfoChachkie

MAY 20, 2013

A version of this article previously appeared on Forbes. I became acquainted with Tige, when I was researching examples of exemplary online customer service. In the resulting article , I describe Tige''s deft handling of online trolls via the deft use of social media. As I got to know Tige, I became intrigued with his story.

Entrepreneur 235

Entrepreneur Startup Software Engineering Technical Review 235

Startup Professionals Musings

MAY 24, 2010

In this article, I’m broadening the definition of partner from co-founder to “business partner.” If one of your core values is exceeding your customer expectations for quality and service, and your potential partner ascribes to the low cost, high profit mantra, a successful partnership is highly unlikely over the long-term.

Software Review 92

Software Review CTO Hire Outsource Development Startup 92

Both Sides of the Table

APRIL 12, 2018

It is an LA-based company that was recently acquired by Amazon, which you can read more about in this incredibly well-researched article. Hardware + Software The world is filled with investors who will tell you, “We don’t do hardware.” But why did Ring succeed when the entire market kept saying that Nest was going to be the winner?

Startup 247

Startup Pricing Product Marketing 247

socalTECH

MAY 7, 2010

One is software, which is very much like software-as-a-service, where we deliver that software to publications and conferences, to enable rich media on their sites. That helps the reader figure out what are the key elements of the research, and whether the reader wants to spend more time digging into the article.

Journal 124

Journal Technical Review UCSD Web 124

InfoChachkie

APRIL 28, 2011

If you haven’t already subscribed yet, subscribe now for free weekly Infochachkie articles! Perhaps in part due to its dominant market share, WebEx adopted telecom-style pricing, which effectively penalized their users. The more a customer utilized WebEx’s services, the more they had to pay. Bad Profits.

Entrepreneur 225

Entrepreneur SaaS Pricing Cloud Computing 225

InfoChachkie

MARCH 16, 2016

A version of this article previously appeared Forbes. However, they clearly have a long term impact on the customer’s overall satisfaction and thus their propensity to purchase additional products in the future. If you haven't already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles!

SaaS 100

SaaS Startup Software Review Development Team Review 100

Both Sides of the Table

MAY 23, 2012

This article originally ran on PEHub. Looking ahead at the next decade I am excited by what I believe will be viewed as one of the best and most rational investment periods for venture capital due to seven discrete factors: 1. If you prefer the super short version – I’ve summarized the post in the final section.

Venture Capital 347

Venture Capital Capital Technical Review Startup 347

Both Sides of the Table

DECEMBER 5, 2010

Brands didn’t advertise their web pages they advertised “AOL Keywords.&# If you were a newly minted, venture-backed consumer Internet company you had to have a deal with AOL to reach your customers. On NY Times I’m getting recommended articles by friends and I didn’t explicitly turn this feature on.

Social Network 297

Social Network Networking Web 2.0 Web 297

Tech.Co

JANUARY 3, 2020

Customers are happy, clients are beaming, and the revenue just keeps rolling in. In this article, we'll go over a few examples of the most essential business tech you're going to need to compete in 2020. With these insights you can make informed decisions and boost repeat customers, without having to invest too much money.

Technical Review 91

Technical Review Software Review Social Media Platform 91

SoCal CTO

JULY 13, 2010

had two occasions recently to review products which had clear market leadership. " The Bible Code predicted the Sept 11 attacks 5,000 years ago." Why you have to design products for how your customers are , and not how you want them to be. See my previous article on “ How Much Should You Pay for a Great Domain Name?

Startup 175

Startup Venture Capital Slides Blogging 175

Startup Professionals Musings

APRIL 2, 2011

Gemassmer Startups struggling for survival are not uncommon, due to economic changes, management problems, or product issues. This is a hard and painful process for everyone, but it’s usually better than the alternative of liquidating or losing the assets and antagonizing many customers. By Ernst H. Optimize staffing requirements.

Course 88

Course Software Review Customer Custom 88

InfoChachkie

MAY 20, 2013

A version of this article previously appeared on Forbes. I became acquainted with Tige, when I was researching examples of exemplary online customer service. In the resulting article , I describe Tige''s deft handling of online trolls via the deft use of social media. As I got to know Tige, I became intrigued with his story.

Entrepreneur 164

Entrepreneur Startup Software Engineering Technical Review 164

InfoChachkie

NOVEMBER 23, 2015

A version of this article previously appeared on Forbes. If you haven't already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! Tech Diligence - Consider The Source. Rather, we value entrepreneurs' time and thus our diligence generally includes introducing them to potential customers and partners.

Venture Capital 100

Venture Capital Technical Review Software Review Southern California 100

Tech Zulu Event

JANUARY 19, 2012

The industry had seen unprecedented growth in the past decade due to a combination of factors, one of which was the United States’ economic recession. Due to the combination of these factors, marketers began to more heavily fund digital platforms. A study conducted by Rice University’s Jesse H. Getting Mobile-Ready.

Mobile 85

Mobile Software Review Statistics Technical Review 85

Startup Professionals Musings

AUGUST 13, 2022

Maxwell Wessel, in a classic article in the Harvard Business Review on this subject, points out the exception successes of Zappos in Las Vegas, Sendgrid’s massive growth in Colorado, and RightNow’s $1.5 Today, Silicon Valley is the consumer and enterprise software capital of the world. The list goes on and on.

Technical Review 123

Technical Review Oracle Software Review Ideas 123

SoCal CTO

MARCH 22, 2007

We have been using LinkedIn for both sourcing recruits and reviewing backgrounds for recruits. Technology Advisor Technology Roles in Startups Pricing Customer Acquisition Sunk Costs and More -. User Interface Beyond the Web Site ► November (7) Negative Customer Acquisition Costs - Creative Sta.

Blogging 150

Blogging CTO Coach CTO Hire Southern California 150

Startup Professionals Musings

MAY 16, 2015

Maxwell Wessel, in a classic article in the Harvard Business Review on this subject, points out the exception successes of Zappos in Las Vegas, Sendgrid’s massive growth in Colorado, and RightNow’s $1.5 Today, Silicon Valley is the consumer and enterprise software capital of the world. The list goes on and on.

Startup 109

Startup Technical Review Oracle Software Review 109

Both Sides of the Table

DECEMBER 5, 2010

If you were a newly minted, venture-backed consumer Internet company you had to have a deal with AOL to reach your customers. Was it massively better software, better companies, better markets? On NY Times I’m getting recommended articles by friends and I didn’t explicitly turn this feature on. The Present Era.

Social Network 318

Social Network Networking Web 2.0 Startup 318

Startup Professionals Musings

DECEMBER 7, 2013

Maxwell Wessel, in a recent article in the Harvard Business Review on this subject, points out the exception successes of Zappos in Las Vegas, Sendgrid’s massive growth in Colorado, and RightNow’s $1.5 Today, Silicon Valley is the consumer and enterprise software capital of the world. The list goes on and on.

Startup 102

Startup Technical Review Oracle Entrepreneur 102

Both Sides of the Table

MAY 5, 2011

This article originally ran on TechCrunch. He listed all of the product releases that were up coming, the customers that were in the pipeline and where he saw his competition moving. Consider just how much exposure the Austin community gets every year due to SXSW. I’m in Seattle this week. Of course I have.

Venture Capital 317

Venture Capital Technical Review Startup Press 317

Startup Professionals Musings

NOVEMBER 9, 2019

Maxwell Wessel, in a classic article in the Harvard Business Review on this subject, points out the exception successes of Zappos in Las Vegas, Sendgrid’s massive growth in Colorado, and RightNow’s $1.5 Today, Silicon Valley is the consumer and enterprise software capital of the world. The list goes on and on.

Startup 97

Startup Technical Review Oracle Software Review 97

Xconomy

JUNE 3, 2016

Even though most services are usually not subject to sales tax, some states are now asserting that certain online services are taxable either as software, data processing, or information services, even if the type of service would not be taxable if delivered the old fashioned way – by people – rather than computing platforms.

Sales 62

Sales Companies Company Software Review 62

Startup Professionals Musings

MAY 11, 2011

Here the principles of finding any top executive apply, as I’ve covered in a previous article. Most employers, due to fear of lawsuits, will only confirm employment data and give you positive feedback over the phone. Finding that person is not a hiring challenge, since neither of you really get paid until you both succeed.

Technical Review 94

Technical Review Entrepreneur Outsource Development Outsource 94