TechCrunch LA
JULY 29, 2020
We continue to see high levels of customer satisfaction and improved health outcomes when care is delivered in the home. Our goal is to make the healthcare experience easier, more personalized and caring for the people we serve—and is the hallmark of how Humana delivers human care.”.
TechEmpower
OCTOBER 9, 2023
With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. In layman's terms, while conventional search mechanisms demand exact phrases or keywords to return relevant results, LLMs can understand and interpret the intent and context behind a query.
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InfoChachkie
DECEMBER 30, 2013
A version of this article previously appeared on Forbes. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! Good mentors are in demand and they will quickly lose patience if you do not adequately appreciate their time and attention. Access part I HERE. Setting the ground rules.
Startup Professionals Musings
OCTOBER 10, 2015
Another article indicates that 80 percent of customers continue to base some portion of their buying decisions on their perceptions of the company’s ethics. By demand, entrepreneurs are crisis managers, and can be busy reacting 24 hours a day to urgent short-term issues. You must be the model of the culture you want.
Startup Professionals Musings
MAY 10, 2019
The classic example from several years ago was United Airlines not staying tuned in to social media, resulting in a unrecoverable customer problem causing great damage to their reputation, escalating to countless articles , and even a book, “ United Breaks Guitars.” Demand professional business skills and customer advocacy.
InfoChachkie
JUNE 2, 2014
A version of this article previously appeared on Forbes. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! We keep our eye on a handful of metrics, but we’re focused on customer satisfaction. We will be moving into other categories based on customer demand.
InfoChachkie
MARCH 2, 2015
A version of this article previously appeared in Forbes. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! My courses are rigorous and demanding. Challenging. for Easiness.
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