Startup Professionals Musings

SEPTEMBER 16, 2020

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. Display real customer value feedback versus value claims.

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Custom Customer Social Media Satisfaction 158

Startup Professionals Musings

APRIL 2, 2022

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

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Custom Customer Social Media Technical Review 122

TechCrunch LA

SEPTEMBER 30, 2019

Two years after the Los Angeles-based fintech startup Dave launched with a suite of money management tools to save consumers from overdraft fees , the company is now worth $1 billion thanks to a nascent banking practice that had investors lining up. “We think the company is quite a bit more valuable than [$1 billion].

Company 262

Company Companies Startup Tips 262

socalTECH

JANUARY 5, 2021

San Barbara-based HG Insights, which provides information on technology installations, IT spend, and related areas, has received an investment from private equity investment firm Riverwood Capital. Size of the investment--which the companies said was a "significant growth investment"--was not announced.

Capital 113

Capital Funding Equity Invest 113

TechCrunch LA

JULY 9, 2019

Founded by serial travel entrepreneur Katelyn O’Shaughnessy, whose last company TripScope was acquired by Travefy, Doctours aims to connect patients with doctors to receive access to quality, affordable healthcare around the world. In 2018 alone, 14 million patients traveled abroad to seek healthcare, according to the company.

Custom 225

Custom Customer Training Los Angeles 225

socalTECH

JANUARY 16, 2020

Los Angeles-based March Capital Partners is the lead investor in a big, $32M funding round for ActionIQ , a startup which provides personalization software to enterprise customers. As part of the funding, March Capital's Meredith Finn, a Partner at the firm, will join ActionIQ's board. READ MORE>>.

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Capital Invest Software Los Angeles 100

TechCrunch LA

OCTOBER 25, 2019

And it’s why the company has raised $7 million in financing led by Casa Verde Capital — the investment firm launched by legendary cannabis aficionado, Calvin Broadus (AKA Snoop Dogg). To build the company’s first product, Mancheril looked to his co-founder’s Pablo Borquez-Schwarzbeck and Benjamin Dusastre.

Capital 103

Capital Company Companies Los Angeles 103

socalTECH

JANUARY 29, 2019

Los Angeles-based private equity investor Vincente Capital Partners announced on Tuesday that it has sold Carlsbad-based Intellectual Technology, Inc. , a developer of software for motor vehicle agencies (DMVs), to Arlington Capital Partners. Vincente Capital acquired ITI in November of 2012. The company is 25 years old.

Capital 133

Capital Technology Equity Los Angeles 133

Both Sides of the Table

OCTOBER 11, 2016

Fundamentally venture capital is about human capital. Today I couldn’t be more delighted to tell you about one such individual — Gregg Johnson —  who just left Salesforce.com after 10 years to come and be the CEO of Invoca , a company I proudly backed. The role of VC is sparring partner.

Venture Capital 150

Venture Capital Capital CTO Coach Startup 150

Both Sides of the Table

DECEMBER 7, 2014

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong.

Custom 341

Custom Customer Venture Capital Software Review 341

socalTECH

MARCH 14, 2018

This year, we're sponsoring the Recurring Revenue Conference (www.recurringrevenueconference.com), presented by Sutton Capital Partners. What's the biggest lesson you've learned about retaining and keeping your customers using the subscription model? How does customer service tie into all of this?

Custom 166

Custom Customer Conference Social Media 166

Berkonomics

MAY 10, 2018

Here is one that is so important to the continued health of a growing company that it cannot be overstated. Long term debt is taken on for the acquisition of fixed assets such as equipment, cars, facilities and acquisitions of companies or their assets. How much can you borrow against company assets?

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Company Companies Acquisition Class 226

Startup Professionals Musings

FEBRUARY 25, 2022

I’m sure you have all noticed how today’s customers have changed the way they shop, but I still find, as an advisor and consultant, that many of you aren’t sure how to deal with the new mode, or are still waiting for things to get back to the old normal. Convenience is in the eye of the customer, not your company.

Demand 126

Demand Custom Customer Startup 126

Startup Professionals Musings

JULY 12, 2023

It's far less expensive to nail down repeat business from your existing customers than it is to land new ones. Now is the time to reap the benefits of those good customer relationships that you've been cultivating. Viral marketing campaigns to lure new customers will cost you big money. to capitalize on hard times.

Capital 93

Capital Geni Layoffs Entrepreneur 93

Startup Professionals Musings

SEPTEMBER 25, 2020

The world keeps changing, and visible business strategies that worked well in the past, including being the premium brand or low price producer, simply don’t get the customer loyalty they once did. Today, customers are looking for real relationships, a memorable shopping experience, and satisfaction of a higher purpose.

Custom 133

Custom Customer Satisfaction Examples 133

socalTECH

AUGUST 1, 2018

Los Angeles-based SteelHouse , which develops online retargeting and advertising software, has named Rory Mitchell as Chief Customer Officer (CCO) at the company. Mitchell was previously VP of Client Success at SteelHouse, where he has been for less than a year. READ MORE>>.

Custom 100

Custom Customer Advertising Los Angeles 100

socalTECH

JULY 22, 2010

San Diego-based Huntington Capital , a provider of mezzanine capital provider to lower middle market companies, is backing a Seattle manufacturer of custom photo books and other printed products. Tags: huntington capital venture automated photo books.

Capital 140

Capital Custom Customer Product 140

socalTECH

JULY 15, 2019

Los Angeles-based Internet information and services company j2 Global --one of Southern California's largest yet most unknown technology companies--said this morning that it has acquired two more companies. The company said the deal will help grow its global customer base and provide it with access to new markets.

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Southern California Company Companies Ideas 124

Startup Professionals Musings

FEBRUARY 3, 2020

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” Capitalize on the multiplier moment. These decisive moments, and how to respond, are outlined in Robert H.

Custom 124

Custom Customer Startup Course 124

socalTECH

MARCH 4, 2016

Uber and Capital One said today that they are offering up four, free rides to each of its customers in Los Angeles through UberPOOL, starting today and running through Sunday, March 6th.

Custom 100

Custom Customer Capital Los Angeles 100

Berkonomics

JANUARY 12, 2023

Some types of businesses generate more and more recurring revenues over time, often growing to a size where recurring revenues pay all of the overhead of the company – an enviable position. There is a phenomenon I have observed time after time with mature companies receiving over 75% of their revenues from recurring sources.

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Sales Custom Customer SaaS 296

socalTECH

FEBRUARY 15, 2018

Los Angeles-based Lumi , which provides the fancy, custom packaging you might see from MeUndies or FabFitFun, has raised $9M in a Series A funding, the company said on Wednesday. According to Lumi, the funding round was led by Spark Capital, Forerunner Ventures, and Homebrew. Lumi was founded by Jesse Genet and Stephan Ango.

Commerce 113

Commerce Custom Customer Los Angeles 113

socalTECH

JULY 12, 2018

Santa Monica-based private equity investor Clearlake Capital said this morning that it has sold one of its portfolio companies, Pomeroy Group Holdings , to an affiliate of Getronics Group. Pomeroy provided information technology services, including managed services, to the middle market and enterprise customers. READ MORE>>.

Capital 113

Capital Santa Monica Equity Acquisition 113

socalTECH

MAY 14, 2019

Rancho Santa Margarita-based Virtium , a developer of ruggedized, industrial, embedded solid state drives and memory, has been sold to private equity investor Court Square Capital Partners , by its existing private equity owner, L Square Capital Partners. Financial details of the deal were not announced.

Capital 113

Capital Equity Organization Platform 113

socalTECH

FEBRUARY 5, 2018

El Seguno-based SmartAction , which is developing artificial intelligence-driven, call center automation software, said today that it has raised funding in a management recapitalization by private equity investors Staley Capital and TVC Capital. Staley Capital is based in Boston, and TVC Capital is based in San Diego.

Capital 113

Capital Signal Hill Artificial Inteligence Funding 113

socalTECH

AUGUST 13, 2019

Los Angeles-based venture investor March Capital is the lead investor in a $51M, Series C funding round for Uniphore , which also included Chiratae Ventures (formerly IDG Ventures), Sistema Asia, CXO Fund, ITP, Iron Pillar, Patni Family, and others. March Capital's investment in Uniphore was led by Sumant Mandal.

Artificial Inteligence 113

Artificial Inteligence Capital Software Funding 113

socalTECH

MARCH 2, 2017

Santa Monica-based private equity investor Clearlake Capital Group announced this morning that it has acquired NetDocuments , a provider of cloud-based document management, email management, and collaboration software for law firms and corporate legal and compliance customers. Financial details of the acquisition were not announced.

Capital 100

Capital Santa Monica Equity Email 100

Both Sides of the Table

SEPTEMBER 28, 2014

But what IS the right amount of burn for a company? Burn rate in case you don’t know is the amount of money a company is either spending (gross) or losing (net) per month. (it Conversely if you’re burning $600,000 per month (yes, some companies do) then you only have 5 months of cash left. Gross Burn vs. Net Burn.

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Startup Company Companies .Net 383

socalTECH

JANUARY 3, 2019

As we close out our contributions for the end of 2018, here's Jeb Spencer of TVC Capital. Whether it is not achieving company goals, hiring the wrong people or failing to execute on strategy or product roadmap, staying positive, intellectually honest and agile in the face of turmoil is critical. Two big lessons in 2018.

Capital 113

Capital Southern California El Segundo SaaS 113

TechCrunch LA

JUNE 16, 2020

UNest , a Los Angeles provider of financial planning and savings tools for parents including college savings plans and other beneficial investment vehicles for various life events, has raised $9 million in a new round of funding, the company said. . ” Users can open a savings account with as little as $25, according to Yudina.

Services 235

Services Capital Draper Education 235

socalTECH

OCTOBER 9, 2019

There's a new opportunity in clean technology investments, according to venture capitalist Aaron Fyke , the head of a new, Pasadena-based venture capital investment fund, Thin Line Capital (www.thinlinecapital.com). It's the realization that things had changed, and that there was an opportunity again to invest in these companies.

Invest 113

Invest Capital Venture Capital Idealab 113

socalTECH

JANUARY 10, 2018

Santa Monica-based private equity investor Clearlake Capital said this morning that it has acquired Perforce Software , a developer of version control software. Perforce was based in Minneapolis, MN, and had previously been owned by another private equity company, Summit Partners. Financial details of the buy were not announced.

Software 100

Software Capital Santa Monica Equity 100

socalTECH

MAY 23, 2018

Playa Vista-based Appetize , which develops modern, tablet- and handheld-based point of sale (POS) systems, has added a number of high profile customers, and says it has seen record growth this year. The company's point-of-sale terminals and software are a significant upgrade from legacy point-of-sale terminals. READ MORE>>.

Custom 100

Custom Customer Sales Education 100

socalTECH

APRIL 23, 2019

Los Angeles-based March Capital is the lead investor in an artificial intelligence startup, which is aiming at improving employee service, as it further continues its theme of investing in big data, artificial intelligence, and machine learning startups in the enterprise.

Artificial Inteligence 113

Artificial Inteligence Capital Startup Invest 113

TechCrunch LA

OCTOBER 28, 2020

There’s a new company that’s sitting on top of some of the fastest growing consumer-facing businesses in the world — liquor and marijuana delivery — and its name is Pacific Consolidated Holdings Group. Financial terms of the transaction were not disclosed. .”

Company 188

Company Companies Los Angeles San Diego 188

socalTECH

JANUARY 2, 2020

Today, we share the thoughts of Peter Cowen , Managing Director of Sutton Capital Partners (www.suttoncapitalpartners.com). Socaltech has partnered with Sutton Capital Partners with their Recurring Revenue Conference for several yars. What was the biggest news for you/your company this year?

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Capital SoCal Southern California SaaS 100

socalTECH

MARCH 28, 2019

The summit is now associated with March Capital Partners (www.marchcp.com). What's your role at March Capital? Meredith Finn: I joined March Capital at the beginning of the year. How did you end up joining March Capital? That carried through to March, where the big theme is Artificial Intelligence in the enterprise.

Capital 162

Capital Entrepreneur Invest Artificial Inteligence 162