Startup Professionals Musings

JANUARY 23, 2022

In addition, today’s customers judge a company by perceived people relationships through social media, phone conversations, and sales experiences. Customers demand more engagement and flexibility. People-centric leaders drive ownership and engagement down to their customer-facing team members.

Coach 128

Coach Organization Mentor Startup 128

Startup Professionals Musings

APRIL 9, 2021

In these days of rapid change, the pandemic, and worldwide competition, you need to make sure your entire team is customer-focused, innovative, and always looking around the corner for the next big thing. Recent articles report that companies where everyone is focused on the big picture can increase their returns by up to 400 percent.

Coach 174

Coach Activity Customer Custom 174

Startup Professionals Musings

MAY 10, 2023

Every business organization, large or small, has a variety of individual and team member types that factor into your ability to innovate and change the business to meet evolving customer needs and competition. He brings over 25 years of experience with Silicon Valley leadership companies in highlighting winners and losers.

Coach 96

Coach Ideas Mentor Organization 96

Startup Professionals Musings

FEBRUARY 3, 2021

As a long-time mentor to new entrepreneurs and business owners, I have noticed that many no longer associate more fulfillment and satisfaction with more money, power, and success. In fact, customers today also seem more attracted to companies with a higher purpose than profit. Mentor others to share what you have learned.

Satisfaction 173

Satisfaction Mentor Coach Entrepreneur 173

Startup Professionals Musings

JANUARY 18, 2023

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.

Competition 109

Competition Services Customer Custom 109

Startup Professionals Musings

SEPTEMBER 25, 2022

In fact, I have found from personal experience and mentoring that both of these are necessary, but not sufficient, for building a business. There is more and more evidence that a more human-centered or heart-centered leadership yields the best results with your team and with customers in the long run.

Training 142

Training Coach Startup Entrepreneur 142

Startup Professionals Musings

JANUARY 25, 2016

If you can’t provide a memorable customer experience, your startup won’t survive very long these days. You now need more than loyalty from your customers -- they need to be your best advocates. The days of pushing new and marginal performers into customer service are gone. Every job on your team drives your customer experience.

Customer 55

Customer Custom Startup Coach 55

Startup Professionals Musings

APRIL 16, 2022

Yet I find, as a mentor and outside consultant, that many of you focus only on working conditions and compensation as the key factors determining team engagement , health, and productivity. by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. Emotional stability. Environmental safety.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Startup Professionals Musings

MARCH 22, 2023

Others, including Jeff Bezos, spent time in a big company or two before breaking away to form their own. Rather than a focus on salary and perks, your focus is on customers, revenue, and operations. As an employee, you only get to execute what others tell you, even if you enjoy the challenge of new requirements and customer feedback.

Startup 111

Startup Satisfaction Metrics Customer 111

Startup Professionals Musings

APRIL 14, 2023

When I heard a friend and business mentor say, “Your startup won’t fail if you don’t quit,” I realized that every entrepreneur should adopt “never give up” as their mantra. You probably realize that the leading edge is very near the bleeding edge, where only early adopter customers dare to tread.

Startup 135

Startup Entrepreneur Statistics Course 135

Startup Professionals Musings

SEPTEMBER 3, 2021

Today, with the Internet and social media, if you aren’t visible in a positive way to everyone, including customers, your leadership efforts will be lost. You need to be visible in marketing efforts, viral videos, and interactions with key customer segments. Online it may be time to take a formal position via blogs and interviews.

Mentor 145

Mentor IBM IBM Social Media 145

Startup Professionals Musings

AUGUST 17, 2022

During my many years of mentoring professionals and entrepreneurs in business, I more often see people focusing on how to get their ideas heard , than how to promote themselves. Take full advantage of every mentoring and coaching opportunity, and network with peers both inside and outside the company.

Tips 121

Tips Social Media Mentor Technical Review 121

Both Sides of the Table

DECEMBER 11, 2022

I started my first company in 1999 and was admittedly swept up in all of this: Magazine covers, fancy conferences, artificial valuations and easy money. In those years I learned to properly build product, price products, sell products and serve customers. Between 2006–2008 I sold both companies that I had started and became a VC.

Venture Capital 466

Venture Capital Startup Marketing Pricing 466

Startup Professionals Musings

MARCH 4, 2022

If you aren’t yet adapting to the market and your customers, you are falling behind. I define business agility for my consulting clients as the ability to change your business rapidly to meet customer and environmental changes, with minimal organizational disruption and cost. Be proactive rather than reactive to market change.

Competition 148

Competition Metrics Demand Customer 148

Startup Professionals Musings

MARCH 13, 2021

Once you are able to achieve some real “traction” with your business (paying customers, revenue stream), it may seem the time to relax a bit, but in fact this is the point where many founders start to flounder. The key is to make decisions from data and feedback, once your business has real customers and real products.

Entrepreneur 169

Entrepreneur Startup Coach Mentor 169

Startup Professionals Musings

JANUARY 19, 2022

As an advisor and mentor, I’m always looking for more ways to improve communication, get people more engaged , and get more done. Coach them that working hard, over long hours, is not enough. Great communication inside the organization and outside is the key to value. Prioritize stakeholders essential objectives first.

Coach 119

Coach Organization Technical Review Satisfaction 119

Startup Professionals Musings

SEPTEMBER 19, 2018

In my role as a mentor to business professionals and entrepreneurs over the years, I have found that it’s important to take a hard look at the relationships around you on a regular basis. But, like most other skills, you can learn from these priorities: Everyone benefits from active mentoring. A good coach is not a critic.

Tips 95

Tips Mentor Coach Activity 95

Startup Professionals Musings

SEPTEMBER 8, 2023

Workship - Mentor. Unlike the mentor, who is a coach and teacher, the advocate inspires you to be the best that you can be. Unlike the mentor, who is a coach and teacher, the advocate inspires you to be the best that you can be. Workship - Advocate. Workship - Trailblazer.

Mentor 91

Mentor Competition Summary Coach 91

Startup Professionals Musings

MARCH 23, 2022

Many of you business leaders I work with, and entrepreneurs I mentor, have a great strategy and an innovative solution , but struggle with building and motivating the team necessary to run your business. This created a connection with both his team and customers. You really need their insights and customer interaction feedback.

Mentor 108

Mentor Social Media Coach Customer 108

Startup Professionals Musings

JANUARY 29, 2021

Obviously, both are required for a company to stay healthy and growing. As a long-time business advisor and mentor to entrepreneurs, I consistently find that the most thriving businesses are people-centric, and those team members create the best processes, rather than the other way around.

Satisfaction 154

Satisfaction Demand Resource Competition 154

Startup Professionals Musings

JULY 29, 2023

Ask for help from advisors and mentor your team. As you gather your team, recognize that they will need your help and coaching as well. Yet running a new company cannot always be a consensus-driven process, so you need to trust yourself in making the hard decisions. Summon the courage stay optimistic, yet humble.

Ideas 105

Ideas Startup Entrepreneur Social Media 105

Startup Professionals Musings

APRIL 20, 2022

Be sure to encompass all your constituents, especially including customers. Whole Foods , for example, has built their business with a commitment to natural and organic foods, and have a culture of loyal employees and customers, resulting in 500 stores worldwide. Commit to delivering a positive customer experience.

Product 109

Product Training Customer Custom 109

Startup Professionals Musings

DECEMBER 6, 2020

Based on my experience and a business advisor and mentor, this is the ideal time to get back to the basics of business leadership and innovation. These days, customers as well as team members, need to be able to relate to a higher purpose for your business, such as protecting the environment, or helping the disadvantaged.

Mentor 122

Mentor Ideas Competition Examples 122

Startup Professionals Musings

AUGUST 31, 2022

I see that model changing today to one of team collaboration and decision making, per companies such as Amazon, Google, and Zoom. Modern companies like Amazon credit much of their growth and success to rewarding of change innovations, including failures. Where do you see your fit in this leadership transformation ?

Organization 105

Organization Mentor Startup Training 105

Startup Professionals Musings

JUNE 5, 2022

The challenge for each of you is to get it handled quickly and effectively, without losing the trust of constituents , as well as customers. The challenge for many bosses is to recognize when their team should be coaching them. Look for a mentor, or expert in this area, and ask their advice.

Develop 138

Develop Development Coach Satisfaction 138

Startup Professionals Musings

JANUARY 2, 2021

Perhaps you need to do more to be a role model for accountability , and provide more coaching on exactly what it means. Johnson , was quick to accept accountability via a company apology on Twitter for a racial profiling incident at a Starbucks in Philadelphia, even though he could have claimed that a fired employee was at fault.

Training 173

Training Examples Startup Social Media 173

Both Sides of the Table

DECEMBER 17, 2012

And it got me thinking about all of the people like him behind the scenes who never get recognized for their significant contributions to the success of companies. And that person has almost certainly chosen specifically to be a startup lawyer over serving other types of customers because he or she enjoys working with entrepreneurs.

Startup 363

Startup Venture Capital Coach Press 363

Startup Professionals Musings

DECEMBER 21, 2019

In fact, I have found from personal experience and mentoring that both of these are necessary, but not sufficient, for building a business. There is more and more evidence that a more human-centered or heart-centered leadership yields the best results with your team and with customers in the long run.

Training 123

Training Coach Startup Entrepreneur 123

Startup Professionals Musings

APRIL 22, 2019

In addition, today’s customers judge a company by perceived people relationships through social media, phone conversations, and sales experiences. Customers demand more engagement and flexibility. People-centric leaders drive ownership and engagement down to their customer-facing team members.

Coach 94

Coach Organization Mentor Startup 94

Startup Professionals Musings

DECEMBER 21, 2020

Workship - Mentor. Unlike the mentor, who is a coach and teacher, the advocate inspires you to be the best that you can be. Unlike the mentor, who is a coach and teacher, the advocate inspires you to be the best that you can be. Workship - Advocate. Workship - Trailblazer.

Mentor 135

Mentor Competition Summary Coach 135

Startup Professionals Musings

APRIL 17, 2017

In my years of mentoring and advising business leaders, I find that real planning for the future always gets the short shrift. I believe these factors are key to the future success of every new startup, as well as every mature company: Leadership must be values-based and people focused.

Company 55

Company Companies Artificial Inteligence Technical Review 55

socalTECH

JANUARY 7, 2016

The idea is to have a partnership between Cedars-Sinai and Techstars, where we select ten healthcare startup companies focused on innovative technology and care delivery in healthcare. Both sets of mentors re really united to help drive the pace of growth of these startups, must faster than they might have grown traditionally.

Mentor 100

Mentor Startup Coach Ideas 100

socalTECH

JANUARY 7, 2016

The idea is to have a partnership between Cedars Sinai and Techstars, where we select ten healthcare startup companies focused on innovative technology and care delivery in healthcare. Both sets of mentors re really united to help drive the pace of growth of these startups, must faster than they might have grown traditionally.

Mentor 100

Mentor Startup Coach Ideas 100

Startup Professionals Musings

OCTOBER 9, 2020

The traditional model for hiring permanent employees who can grow their career with your company just doesn’t work, and can jeopardize your business before it even gets traction. By hiring contract experts, less oversight and coaching is needed. You all have to deal today primarily with on-demand customers in an on-demand economy.

Competition 168

Competition Startup Demand Training 168

Startup Professionals Musings

AUGUST 27, 2022

The classic book, “ Hunting in a Farmer's World: Celebrating the Mind of an Entrepreneur ,” by serial entrepreneur and business coach John F. Dini, tied together several threads I have often seen in my own experience of mentoring and helping aspiring entrepreneurs. They build businesses as their lifestyle, not as a job.

Entrepreneur 124

Entrepreneur Marketing News Slides 124

Startup Professionals Musings

SEPTEMBER 10, 2023

I concur, based on my own extended career in business and mentoring entrepreneurs. Examples of companies already coaching their teams on these mental strategies include Google, Starbucks, AOL, and more: Mentally be fully present and engaged in the current task. Presence is foundational for focus and mindfulness.

Email 96

Email Activity Product Social Media 96

Startup Professionals Musings

JUNE 2, 2019

In this era of rapid change, you can’t afford to stop learning, or you will find that your competitors, your customers, and your team, may soon be following someone else. Most people agree that leadership is primarily a set of behaviors that capitalize on relationships and a current market and customer understanding in a complex world.

Tips 97

Tips Mentor Coach Metrics 97