Startup Professionals Musings

APRIL 21, 2023

In my experience, finding real innovation in existing company environments is even tougher. It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Training and coaching. Set milestones and meet them. Ownership.

Coach 137

Coach Metrics Competition Ideas 137

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

JANUARY 18, 2023

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.

Competition 109

Competition Services Customer Custom 109

Startup Professionals Musings

SEPTEMBER 25, 2022

There is more and more evidence that a more human-centered or heart-centered leadership yields the best results with your team and with customers in the long run. Demand for coaching, counseling, and discipline training is high. The most-used workplace training programs are really about matters of the heart.

Training 142

Training Coach Startup Entrepreneur 142

Startup Professionals Musings

APRIL 24, 2017

We all know some peers in business who could use some coaching to unleash their potential and optimize performance, but would you know how to do the job if they asked you for help? In an effort to help myself, I read a new book on this topic, “ The Master Coach ,” by Gregg Thompson. Self-centered members need coaching.

Coach 54

Coach Satisfaction Organization Guide 54

Startup Professionals Musings

JUNE 30, 2021

By definition, all of you entrepreneurs are leaders, by taking the initiative to start a new company. Johnson accepted full company accountability on Twitter for a racial profiling incident at a Starbucks in Philadelphia. A community requires two-way communication and respect – including advisors, partners, and customers.

Coach 162

Coach Startup Resource Competition 162

Startup Professionals Musings

FEBRUARY 12, 2021

Even the simplest of new technologies, such as Zoom for remote meetings, can be a detriment to work satisfaction if workers are not trained on how to use it effectively, causing video and sound problems, as well as background distractions. Spend more time mentoring and coaching your team. Giving orders and assignments is not coaching.

Tips 159

Tips Satisfaction Coach Mentor 159

socalTECH

AUGUST 1, 2013

Irvine-based PEAR Sports announced this morning that it has launched a new product that uses a heart rate monitor and your smartphone to provide customized coaching and fitness training. The firm announced a system which uses heart rate-based training to customize workouts for users, via their smartphone.

Training 147

Training Coach Equity Customer 147

Startup Professionals Musings

JULY 25, 2020

In my experience, finding real innovation in existing company environments is even tougher. It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Training and coaching. Set milestones and meet them. Ownership.

Coach 144

Coach Metrics Social Network Competition 144

Startup Professionals Musings

JANUARY 25, 2016

If you can’t provide a memorable customer experience, your startup won’t survive very long these days. You now need more than loyalty from your customers -- they need to be your best advocates. The days of pushing new and marginal performers into customer service are gone. Every job on your team drives your customer experience.

Customer 55

Customer Custom Startup Coach 55

Startup Professionals Musings

JANUARY 23, 2022

In addition, today’s customers judge a company by perceived people relationships through social media, phone conversations, and sales experiences. Customers demand more engagement and flexibility. People-centric leaders drive ownership and engagement down to their customer-facing team members.

Coach 128

Coach Organization Mentor Startup 128

Startup Professionals Musings

JANUARY 2, 2021

Perhaps you need to do more to be a role model for accountability , and provide more coaching on exactly what it means. Johnson , was quick to accept accountability via a company apology on Twitter for a racial profiling incident at a Starbucks in Philadelphia, even though he could have claimed that a fired employee was at fault.

Training 173

Training Examples Startup Social Media 173

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

DECEMBER 21, 2019

There is more and more evidence that a more human-centered or heart-centered leadership yields the best results with your team and with customers in the long run. Demand for coaching, counseling, and discipline training is high. The most-used workplace training programs are really about matters of the heart.

Training 123

Training Coach Startup Entrepreneur 123

Startup Professionals Musings

APRIL 20, 2022

Be sure to encompass all your constituents, especially including customers. Whole Foods , for example, has built their business with a commitment to natural and organic foods, and have a culture of loyal employees and customers, resulting in 500 stores worldwide. Commit to delivering a positive customer experience.

Product 109

Product Training Customer Custom 109

Startup Professionals Musings

JUNE 18, 2023

I realized a while back that creating a new company for the first time is a lot like whipping up a great dinner entree for the first time – you need a recipe, even though it may look simple. In all cases, don’t skip the basic training. If you can’t identify customer interest, it doesn’t matter how good your product is.

Startup 112

Startup Coach Metrics Marketing 112

Tech Coast Venture Network

AUGUST 11, 2015

Having great company culture is no longer just an option. In fact, fantastic company culture is almost expected along with other traditional benefits. New employees are offered $2,000 to quit after the first week of training if they decide the job isn’t for them. What does that culture look like? Warby Parker.

Examples 100

Examples Company Companies Google 100

Tech Coast Venture Network

AUGUST 11, 2015

Having great company culture is no longer just an option. In fact, fantastic company culture is almost expected along with other traditional benefits. New employees are offered $2,000 to quit after the first week of training if they decide the job isn’t for them. What does that culture look like? Warby Parker.

Examples 100

Examples Company Companies Google 100

Both Sides of the Table

DECEMBER 11, 2022

There was no money train. I started my first company in 1999 and was admittedly swept up in all of this: Magazine covers, fancy conferences, artificial valuations and easy money. In those years I learned to properly build product, price products, sell products and serve customers. It was 1991. We still loved every moment.

Venture Capital 466

Venture Capital Startup Marketing Pricing 466

Startup Professionals Musings

MARCH 4, 2022

If you aren’t yet adapting to the market and your customers, you are falling behind. I define business agility for my consulting clients as the ability to change your business rapidly to meet customer and environmental changes, with minimal organizational disruption and cost. Be proactive rather than reactive to market change.

Competition 148

Competition Metrics Demand Customer 148

Startup Professionals Musings

OCTOBER 9, 2020

The traditional model for hiring permanent employees who can grow their career with your company just doesn’t work, and can jeopardize your business before it even gets traction. By hiring contract experts, less oversight and coaching is needed. You all have to deal today primarily with on-demand customers in an on-demand economy.

Competition 168

Competition Startup Demand Training 168

Startup Professionals Musings

MAY 30, 2022

According to one study a decade ago, only 45% of founders plan to exit after stage one, and my guess is that less than half the remainder survive the next stage in their own company. These only come with the proper training, investment in tools, and focus on customer relationships. Optimize the total customer experience.

Sales 147

Sales Metrics Guide Startup 147

Startup Professionals Musings

APRIL 16, 2022

by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. In my experience, a healthy team is a prerequisite for a thriving business, innovation to meet market needs, and high customer loyalty. Emotional stability. Spiritual connections. Environmental safety. Intellectual stimulation.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Startup Professionals Musings

JANUARY 29, 2021

Obviously, both are required for a company to stay healthy and growing. Here are the key reasons that I recommend that aspiring leaders focus on people before process: Customers judge the business by the people quality. Leaders who focus on team communication are also more successful in dealing with partners and customers.

Satisfaction 154

Satisfaction Demand Resource Competition 154

Startup Professionals Musings

SEPTEMBER 21, 2020

I realized a while back that creating a new company for the first time is a lot like whipping up a great dinner entrée for the first time – you need a recipe, even though it may look simple. In all cases, don’t skip the basic training. If you can’t identify customer interest, it doesn’t matter how good your product is.

Startup 156

Startup Coach Metrics Marketing 156

Startup Professionals Musings

AUGUST 31, 2022

I see that model changing today to one of team collaboration and decision making, per companies such as Amazon, Google, and Zoom. Modern companies like Amazon credit much of their growth and success to rewarding of change innovations, including failures. Where do you see your fit in this leadership transformation ?

Organization 105

Organization Mentor Startup Training 105

Both Sides of the Table

APRIL 3, 2014

Nor do they exist in the investors of early-stage companies. I had never had any sales training so everything we did for the first couple of years was instinctual. ” So I did want any rational person who wants to improve does – I hired a coach. Customers buy solutions to solve their problems.

Sales 382

Sales Help Startup Pricing 382

Startup Professionals Musings

AUGUST 27, 2022

The classic book, “ Hunting in a Farmer's World: Celebrating the Mind of an Entrepreneur ,” by serial entrepreneur and business coach John F. In business, entrepreneurs hunt for new innovative solutions to problems, new ways of beating competitors, new markets, and new customers. They build businesses as their lifestyle, not as a job.

Entrepreneur 124

Entrepreneur Marketing News Slides 124

Startup Professionals Musings

APRIL 8, 2019

I found many more helpful suggestions in a new book, “ The Culture Question ,” by Randy Grieser, Eric Stutzman, Wendy Loewen, and Michael Labun, who have spent years providing leadership and professional development training to companies around the world. Proactively provide support and training.

Tips 96

Tips Satisfaction Training Mentor 96

Startup Professionals Musings

SEPTEMBER 10, 2023

According to the classic book, “ One Second Ahead ,” by noted authority on training the mind, Rasmus Hougaard, there are some basic rules that can really help you manage your focus and awareness in all work activities. I concur, based on my own extended career in business and mentoring entrepreneurs.

Email 96

Email Activity Product Social Media 96

Startup Professionals Musings

MARCH 13, 2023

Of course, you should always be available and willing to coach members when requested, or share your experience and skill. Make sure they have the tools and training to do the job requested and expected. There is a huge difference between keeping initiatives under wraps, and employees not knowing the status of the company.

Satisfaction 108

Satisfaction Social Media Coach Training 108

Startup Professionals Musings

JUNE 8, 2019

A recent high-profile one, Theranos , the blood-testing company, had no trouble getting customers, but promised more than their technology could deliver, Another, Shyp , an early on-demand delivery platform, blamed their demise on premature scaling. Focus on existing customer retention and repeat business.

Startup 88

Startup Demand Training Customer 88

Startup Professionals Musings

MAY 2, 2022

This is a tough challenge for every coach and mentor. The support currently provided by product service can become inadequate to satisfy new customers, as your growth and image becomes better known. They are not having the impact they expected, and they are not feeling the personal satisfaction they need for next level motivation.

Entrepreneur 90

Entrepreneur Satisfaction Coach Mentor 90

Startup Professionals Musings

APRIL 22, 2019

In addition, today’s customers judge a company by perceived people relationships through social media, phone conversations, and sales experiences. Customers demand more engagement and flexibility. People-centric leaders drive ownership and engagement down to their customer-facing team members.

Coach 94

Coach Organization Mentor Startup 94

Startup Professionals Musings

AUGUST 15, 2015

There is more and more evidence that a more human-centered or heart-centered leadership yields the best results with your team and with customers in the long run. Demand for coaching, counseling, and discipline training is high. The most-used workplace training programs are really about matters of the heart.

Startup 103

Startup Training Coach Entrepreneur 103

Startup Professionals Musings

DECEMBER 25, 2020

According to the classic book, “ One Second Ahead ,” by noted authority on training the mind, Rasmus Hougaard, there are some basic rules that can really help you manage your focus and awareness in all work activities. I concur, based on my own extended career in business and mentoring entrepreneurs.

Email 170

Email Activity Social Media Coach 170

Startup Professionals Musings

JULY 15, 2020

For the business to prosper, every employee, and your customers, must know and relate to your core values, such as product excellence, care for the environment, and personal integrity. Thus you must constantly prepare for this stage by listening to customers, measuring customer value, and watching outside forces.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140