Startup Professionals Musings

JANUARY 18, 2023

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.

Competition 109

Competition Services Customer Custom 109

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

JULY 4, 2021

The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that burns resources, but creates no value or competitive advantage in the eyes of customers. Bottlenecks to team productivity. Lack of communication.

Startup 161

Startup Resource Training Entrepreneur 161

Startup Professionals Musings

APRIL 24, 2017

We all know some peers in business who could use some coaching to unleash their potential and optimize performance, but would you know how to do the job if they asked you for help? In an effort to help myself, I read a new book on this topic, “ The Master Coach ,” by Gregg Thompson. Self-centered members need coaching.

Coach 54

Coach Satisfaction Organization Guide 54

Startup Professionals Musings

FEBRUARY 12, 2021

There is always the next generation of workers coming of age who expect more, as well as the current generation already having the lowest engagement and productivity levels that business has ever seen. Spend more time mentoring and coaching your team. Giving orders and assignments is not coaching.

Tips 159

Tips Satisfaction Coach Mentor 159

Startup Professionals Musings

JUNE 30, 2021

Some are great product leaders and innovative technologists, others are leaders in creating new business models , a few can assemble great teams , but only the rare exception can do all three. A community requires two-way communication and respect – including advisors, partners, and customers.

Coach 162

Coach Startup Resource Competition 162

Startup Professionals Musings

AUGUST 16, 2023

Every business wants and needs top performers, but most entrepreneurs and executives assume that if they hire and train the smartest and most experienced people, they will get exceptional performance. I saw the key ones outlined well in the classic book, “ Creating High Performers ,” by William Dann, a leading coach to experienced CEOs.

Coach 93

Coach Satisfaction Resource Entrepreneur 93

Startup Professionals Musings

JULY 25, 2020

New product process. It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems. Training and coaching. Ownership.

Coach 144

Coach Metrics Social Network Competition 144

Startup Professionals Musings

FEBRUARY 9, 2022

In my experience of many years as a business founder, consultant, and executive, I offer the following list of situations that always imply a real need for people and business leadership, and have the potential for long-term positive impact to your bottom line and business success: Your business image is slipping in the eyes of customers.

Coach 120

Coach Satisfaction Customer Custom 120

Startup Professionals Musings

JANUARY 23, 2022

Every business needs repeatable processes to grow and thrive, but modern business processes need the right people to make them efficient and productive. In addition, today’s customers judge a company by perceived people relationships through social media, phone conversations, and sales experiences. Of course, some balance is required.

Coach 128

Coach Organization Mentor Startup 128

Both Sides of the Table

DECEMBER 11, 2022

There was no money train. Sure, we built SaaS products before the term even existed but at 31 it was hard to delineate reality from what all of the monied people around us were telling us what we were worth. In those years I learned to properly build product, price products, sell products and serve customers.

Venture Capital 466

Venture Capital Startup Marketing Pricing 466

Startup Professionals Musings

JUNE 11, 2021

Authors Adrian Gostick and Chestor Elton, with their deep backgrounds as executive coaches and organizational consultants, recommend some simple methods, consistent with my own beliefs, to reduce the pain of uncertainty, and increase productivity, in your teams and employees: Make it okay for them to not have all the answers.

Marketing 148

Marketing Coach Startup Product 148

socalTECH

AUGUST 1, 2013

Irvine-based PEAR Sports announced this morning that it has launched a new product that uses a heart rate monitor and your smartphone to provide customized coaching and fitness training. The firm announced a system which uses heart rate-based training to customize workouts for users, via their smartphone.

Training 147

Training Coach Equity Customer 147

Startup Professionals Musings

AUGUST 4, 2023

You need to make sure that everyone on the team, from the clerical assistant to the chief financial officer, knows your vision and product, and doesn’t hesitate to actively engage and be an effective proponent with anyone who might be of value to the business. Reward success. Marty Zwilling

Startup 95

Startup Coach Mentor Social Media 95

Startup Professionals Musings

JULY 31, 2021

In reality, the picture is a bit larger than this, as outlined in the classic book “ Leading with GRIT ,” by Laurie Sudbrink, a well-known business leadership coach and speaker. Usually these people think they are doing a great job, and are totally oblivious to their unhappy customers or cash drain. Wait and hope for a miracle.

Startup 164

Startup Class Entrepreneur Coach 164

Startup Professionals Musings

APRIL 16, 2022

Yet I find, as a mentor and outside consultant, that many of you focus only on working conditions and compensation as the key factors determining team engagement , health, and productivity. by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. Emotional stability. Environmental safety.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Startup Professionals Musings

MAY 30, 2022

Early-stage entrepreneurs rightly keep their focus on creating an innovative product or service. Growth is more than simply repackaging existing products, and adding bells and whistles or slick incentives. Switch your attention from product development to sales. Optimize the total customer experience.

Sales 147

Sales Metrics Guide Startup 147

Startup Professionals Musings

DECEMBER 21, 2019

Most entrepreneurs assume that success is dependent on their product expertise, coupled with some knowledge of how to run a business. There is more and more evidence that a more human-centered or heart-centered leadership yields the best results with your team and with customers in the long run.

Training 123

Training Coach Startup Entrepreneur 123

Startup Professionals Musings

SEPTEMBER 10, 2023

Yet there is more and more evidence that jumping tasks on every alert for a new email, text, or phone call actually decreases overall productivity. Practicing these will ensure greater productivity, less stress, more job satisfaction, and an improved overall sense of well-being. Do unto others as you would have them do unto you.

Email 96

Email Activity Product Social Media 96

Startup Professionals Musings

NOVEMBER 10, 2021

He closed stores for a day to update employee racial-bias training. The result is a loss of trust by your team, increased volatility, and lower productivity by all members of the team. Delegating control means having the right information, the right tools, and the right training to make the right decisions.

Startup 132

Startup Training Metrics Examples 132

Startup Professionals Musings

DECEMBER 7, 2020

Every business wants and needs top performers, but most entrepreneurs and executives assume that if they hire and train the smartest and most experienced people, they will get exceptional performance. I saw the key ones outlined well in the classic book, “ Creating High Performers ,” by William Dann, a leading coach to experienced CEOs.

Entrepreneur 120

Entrepreneur Coach Satisfaction Resource 120

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

OCTOBER 9, 2020

By hiring contract experts, less oversight and coaching is needed. Freelancers and consultants have to demonstrate results, without training and mentoring, so they can help you more quickly and probably at a lower total cost. Today you need that budget for market fluxuations, pandemics, and product updates.

Competition 168

Competition Startup Demand Training 168

Startup Professionals Musings

JUNE 18, 2023

In all cases, don’t skip the basic training. Any startup coach or business advisor will tell you that, on your way to being a great chef, you don't start your journey by inventing the ultimate entre. If you can’t identify customer interest, it doesn’t matter how good your product is. Make them “feel the love.”

Startup 112

Startup Coach Metrics Marketing 112

Startup Professionals Musings

AUGUST 30, 2023

In this context, I was impressed with the insights provided in a new book, “ Stay Sane In An Insane World ,” by peak performance coach Greg Harden. Listen to your team, mentors, and customers to recognize real successes and failures, and surround yourself with people who can fill in the gaps. We all have strengths and weaknesses.

Mentor 104

Mentor Startup Coach Satisfaction 104

Both Sides of the Table

APRIL 3, 2014

Most technology startups seem to be funded by product people or business people. I had never had any sales training so everything we did for the first couple of years was instinctual. ” So I did want any rational person who wants to improve does – I hired a coach. Sales people often blame the product.

Sales 382

Sales Help Startup Pricing 382

Startup Professionals Musings

JANUARY 29, 2021

Here are the key reasons that I recommend that aspiring leaders focus on people before process: Customers judge the business by the people quality. Whether it be in person, on the phone, or implied in your marketing, your people and their engagement level is the key driver of customer loyalty, advocacy, and sales growth.

Satisfaction 154

Satisfaction Demand Resource Competition 154

Startup Professionals Musings

FEBRUARY 26, 2021

The best of you train yourselves to show emotions sparingly and strategically, while the rest are convinced that emotions cannot be controlled , and are a function of culture and genetics. Since business is generally not rocket science, relationships with peers, partners, and customers are often more important than skills.

Coach 137

Coach Training Satisfaction Mentor 137

Startup Professionals Musings

NOVEMBER 14, 2020

You need to make sure that everyone on the team, from the clerical assistant to the chief financial officer, knows your vision and product, and doesn’t hesitate to actively engage and be an effective proponent with anyone who might be of value to the business. Reward success. Marty Zwilling.

Marketing 130

Marketing Develop Development Startup 130

Startup Professionals Musings

APRIL 8, 2019

Image via Wikipedia The challenge for all of us in business is to improve competitiveness by improving employee productivity and reducing costs. According to Gartner , one of the biggest drags on productivity is employee engagement, still hovering around 30 percent, and costing our businesses over $450 billion per year.

Tips 96

Tips Satisfaction Training Mentor 96

Startup Professionals Musings

DECEMBER 9, 2022

I too often see people who are quick to make excuses, blame failures on peers or customers, or see management as the reason for their lack of productivity. None of us can be accountable if we don’t know what is expected, or don’t have the required tools or training. Be available for mentoring and coaching to others.

Activity 109

Activity Organization Mentor Training 109

Startup Professionals Musings

AUGUST 6, 2021

I have always assumed that strong work relationships are the key to productivity, as well as you feeling good and having fun at work. Longer work hours mean greater productivity. In addition, recent research indicates that maximum productivity is a paradox. It also attracts more customers.

Company 162

Company Companies Summary Coach 162

Startup Professionals Musings

MARCH 29, 2017

Leaders who are able to optimize these find multipliers of 20 percent up to nine times the average productivity. Organizational silos, limited spans of control, and too many layers of management can dramatically reduce the productivity of even your best people. As a role model, what you practice is more important than what you preach.

Product 58

Product Startup Guide Framework 58

Startup Professionals Musings

AUGUST 27, 2022

The classic book, “ Hunting in a Farmer's World: Celebrating the Mind of an Entrepreneur ,” by serial entrepreneur and business coach John F. In business, entrepreneurs hunt for new innovative solutions to problems, new ways of beating competitors, new markets, and new customers. They build businesses as their lifestyle, not as a job.

Entrepreneur 124

Entrepreneur Marketing News Slides 124

Startup Professionals Musings

DECEMBER 25, 2020

Yet there is more and more evidence that jumping tasks on every alert for a new email, text, or phone call actually decreases overall productivity. Practicing these will ensure greater productivity, less stress, more job satisfaction, and an improved overall sense of well-being. Do unto others as you would have them do unto you.

Email 170

Email Activity Social Media Coach 170

Startup Professionals Musings

SEPTEMBER 21, 2020

In all cases, don’t skip the basic training. Any startup coach or business advisor will tell you that, on your way to being a great chef, you don't start your journey by inventing the ultimate entre. If you can’t identify customer interest, it doesn’t matter how good your product is. Make them “feel the love.”

Startup 156

Startup Coach Metrics Marketing 156

Startup Professionals Musings

JULY 15, 2020

Many of the entrepreneurs like you that I have met in my role as a business advisor are really product creators versus business creators, convinced that a great product will generate a great business. In most businesses, this means selling something, and proving that your product or service has value.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140