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6 Due Diligence Concerns Before Outside Contracting

Startup Professionals Musings

Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. For example, it is no secret that software pirating is still very common in China, Vietnam, and other cultures. Customer-facing services, like call centers, should rarely be outsourced.

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53 Questions Developers Should Ask Innovators

TechEmpower

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. After all, that’s what tech innovation is all about. Who are the customers? What are some sites or companies in the same space? Do you have a custom algorithm or other technology?

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How Much Information Should you Give VCs for Due Diligence?

Both Sides of the Table

When is it appropriate for a VC to call your customers? I have seen some entrepreneurs go into first meetings willing to share almost anything about their company. “We are sharing with you our list of key customers / biz dev partners. I specifically asked them not to call Salesforce.com – my largest customer.

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8 Ways To Ensure Customer Interactions Are Memorable

Startup Professionals Musings

Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.

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8 Brand Models To Attract Your Perfect Fit Customer

Startup Professionals Musings

Attracting the right customers is the key to success in business, whether you have a new startup or a mature enterprise. For example, Xerox tried to broaden the use of "xerox" as the standard term for "photocopying" to extend their existing customer segment into office automation and all kinds of computing.

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How Modern Companies Have Redefined Customer Support

Startup Professionals Musings

Too many business owners still think of “ customer support ” as an after-sale process to rectify customer problems with completed transactions. With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers.

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7 Goodwill Factors Will Raise Your Business Valuation

Startup Professionals Musings

When it’s time to sell your company, or get new investors, valuation is the key parameter to success or disappointment. Quality of your technical and business teams. With today’s worldwide Internet and social media, your brand impact is not set by what you say, but by numbers of followers, influencers, and satisfied customers.