Startup Professionals Musings

DECEMBER 13, 2020

Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty. Michelli, with inspiring stories on how one well-known company, Mercedes-Benz, made the transition and is profiting as a result. Tie customer experience to all compensation and recognition.

Customer 168

Customer Custom Services Startup 168

Both Sides of the Table

DECEMBER 7, 2014

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong.

Customer 341

Customer Custom Venture Capital Software Review 341

Startup Professionals Musings

AUGUST 27, 2022

Most entrepreneurs believe they are “different,” but they can’t quite understand how. The classic book, “ Hunting in a Farmer's World: Celebrating the Mind of an Entrepreneur ,” by serial entrepreneur and business coach John F. Dini makes the case that entrepreneurs are hunters, while the rest of us (large majority) are farmers.

Entrepreneur 124

Entrepreneur Marketing News Slides 124

Startup Professionals Musings

SEPTEMBER 22, 2023

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it.

Competition 99

Competition Services Startup Training 99

Startup Professionals Musings

JULY 28, 2021

As an angel investor in early-stage startups, I’ve long noticed my peers apparent bias toward the strength and character of the founding entrepreneurs, often overriding a strong solution to a painful problem with a big opportunity. Find and enjoy the company of one or more mentors. That means all of us have a chance.

Entrepreneur 165

Entrepreneur Mentor Ideas Invest 165

Startup Professionals Musings

DECEMBER 17, 2012

Not so long ago, training to meet the press and television reporters was a realm reserved for top business executives only. Most entrepreneurs I know admit to a poor first media interaction, and many are still waiting for the instant replay. People judge you and your company in the first few seconds.

Training 93

Training Media Entrepreneur Social Media 93

Startup Professionals Musings

FEBRUARY 3, 2020

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” This is a key moment where your customer acquisition costs go way down, and your profits go way up.

Customer 124

Customer Custom Startup Course 124

Startup Professionals Musings

JANUARY 12, 2020

Every new entrepreneur has to initiate the right actions to be perceived as a leader in their chosen business domain by their team and by their customers, or the road to success and satisfaction will be lost along the way. No entrepreneur can build a business alone. Constantly strengthening your network of relationships.

Entrepreneur 125

Entrepreneur Training Resource Customer 125

Startup Professionals Musings

JULY 19, 2014

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s recent book, “ The New Experts: Win Today''s Newly Empowered Customers.” This is a key moment where your customer acquisition costs go way down, and your profits go way up.

Customer 98

Customer Custom Entrepreneur Startup 98

Startup Professionals Musings

JANUARY 5, 2020

As an advisor to entrepreneurs, I find that I often have to remind them that the world of customers has changed since they started their last business. Pushing yourself on customers by touting features and price doesn’t work anymore. Use analytics to see why customers are buying, as well as what.

Customer 133

Customer Custom Social Media Startup 133

Startup Professionals Musings

NOVEMBER 17, 2018

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

Customer 100

Customer Custom Social Media Training 100

Startup Professionals Musings

JUNE 11, 2023

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

Customer 131

Customer Custom Social Media Training 131

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

DECEMBER 21, 2022

As an entrepreneur, it’s never too early to set the culture you need for a thriving business, as well as thriving employees, customers, partners, and vendors. He is the Founder of the very successful Container Store , while still making Fortune magazine’s 100 Best Companies to Work For list for seventeen consecutive years.

Training 127

Training Customer Custom Social Media 127

Startup Professionals Musings

NOVEMBER 6, 2022

One of the realities of being an entrepreneur is that you have to keep learning and changing to survive. Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. Optimizing risk, not minimizing it.

Satisfaction 147

Satisfaction Organization Customer Custom 147

Startup Professionals Musings

MAY 23, 2022

New entrepreneurs tend to focus only on getting the product right, and assume that the right culture and ethics will come later simply by hiring good people. An ethical culture deals with managing values between the individual and the company, to best handle the inevitable conflicts that crop up in every business.

Entrepreneur 116

Entrepreneur Software Review Summary Examples 116

Startup Professionals Musings

SEPTEMBER 25, 2022

Most entrepreneurs assume that success is dependent on their product expertise, coupled with some knowledge of how to run a business. Successful entrepreneurs today must practice human-centered leadership to compete and win. Effective entrepreneur leaders focus on getting people needs satisfied early.

Training 142

Training Coach Startup Entrepreneur 142

Startup Professionals Musings

APRIL 29, 2023

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. The customer experience is more than the service.

Startup 111

Startup Training Services Writing 111

socalTECH

MARCH 1, 2018

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers. Kevin Anderson.

Customer 113

Customer Custom Services Conference 113

Startup Professionals Musings

MAY 7, 2023

Young entrepreneurs often are so excited by new technology or their latest invention that they forget to translate it into a value proposition that their customers or potential investors can understand and relate to. This priority applies to big companies, as well as startups. Customer data integrity and security.

Social Network 108

Social Network Training Startup Technology 108

Startup Professionals Musings

OCTOBER 22, 2016

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

Customer 97

Customer Custom Social Media Training 97

Startup Professionals Musings

AUGUST 3, 2020

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. The customer experience is more than the service.

Startup 174

Startup Training Services Writing 174

Startup Professionals Musings

DECEMBER 12, 2022

As a business advisor, I have too often seen technical entrepreneurs get a product or service off the ground with ease, but then struggle mightily when their business reaches a couple of million in annual sales, or the employee count grows beyond a handful. True entrepreneurs love the tactical and problem solving challenges.

Startup 137

Startup Training Entrepreneur Organization 137

Startup Professionals Musings

MAY 2, 2022

Most of the entrepreneurs and business owners I work with recognize that they must occupy and practice a primary leadership position , but many will admit that they are not thriving in this role. The support currently provided by product service can become inadequate to satisfy new customers, as your growth and image becomes better known.

Entrepreneur 90

Entrepreneur Satisfaction Coach Mentor 90

Startup Professionals Musings

MAY 22, 2019

Not so long ago, training to meet the press and television reporters was a realm reserved for top business executives only. Most entrepreneurs I know admit to a poor first media interaction, and many are still waiting for the instant replay. People judge you and your company in the first few seconds.

Press 96

Press Entrepreneur Social Media Training 96

Startup Professionals Musings

DECEMBER 29, 2014

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Keep your team happy to create engaged customers. Build relationships and stop surveying customers.

Customer 106

Customer Custom Training Satisfaction 106

Startup Professionals Musings

OCTOBER 12, 2022

Every new entrepreneur has to initiate the right actions to be perceived as a leader in their chosen business domain by their team and by their customers, or the road to success and satisfaction will be lost along the way. No entrepreneur can build a business alone. Constantly strengthening your network of relationships.

Startup 127

Startup Training Entrepreneur Resource 127

Startup Professionals Musings

JULY 31, 2019

After working in business at all levels, and consulting to entrepreneurs for years, I’m still surprised to see so many situations where things that should be easy are painful to customers, and lead to customers hating your business. Get out and meet your customers to learn what turns them on these days.

Customer 83

Customer Custom Demand Examples 83

Startup Professionals Musings

AUGUST 30, 2014

Young entrepreneurs often are so excited by new technology or their latest invention that they forget to translate it into a value proposition that their customers or potential investors can understand. This priority applies to big companies, as well as startups. Customer data integrity and security.

Customer 98

Customer Custom Technology Startup 98

Startup Professionals Musings

DECEMBER 26, 2018

In fact, some pundits argue that the best entrepreneurs, including Bill Gates and Mark Zuckerberg, actually dropped out of school early to start their businesses, implying a negative relationship to training. All entrepreneurs have multiple masters to serve, including customers, investors, and your own team.

Entrepreneur 104

Entrepreneur Startup Customer Custom 104

Startup Professionals Musings

APRIL 21, 2023

As a startup advisor in this age of the entrepreneur, I see many more startups, but innovation is still hard to find. In my experience, finding real innovation in existing company environments is even tougher. An entrepreneur looking for a sure thing will never innovate. Training and coaching. No risk, no innovation.

Coach 137

Coach Metrics Competition Ideas 137

Startup Professionals Musings

APRIL 23, 2022

What they should be doing is hiring only “entrepreneurs,” meaning people who think and act as if this is their own business. This commitment to hire people who think like entrepreneurs, or instill an “owner’s mindset” in every employee, should be a high priority in every business. Employees will lose focus on their work.”

Startup 134

Startup Training Sales Entrepreneur 134

Startup Professionals Musings

AUGUST 15, 2020

Young entrepreneurs often are so excited by new technology or their latest invention that they forget to translate it into a value proposition that their customers or potential investors can understand and relate to. This priority applies to big companies, as well as startups. Customer data integrity and security.

Technology 165

Technology Social Network Training Startup 165

TechCrunch LA

DECEMBER 18, 2019

Formed specifically to roll up Pearson’s virtual and augmented reality assets, GIGXR is helmed by David King Lassman, the founder of streaming media company Vyclone and the Southern Californian venture capital firm White Hart Ventures.

Training 100

Training Education Media Los Angeles 100

Startup Professionals Musings

MAY 10, 2021

Most aspiring entrepreneurs believe their initial idea and inspiration requires the most important creative thinking. Experienced entrepreneurs will tell you that the initial idea is the easy part, and it’s the later implementation, and the competitive business marketing that are the real creative challenges. Think the unthinkable.

Ideas 171

Ideas Patents Training Entrepreneur 171

Startup Professionals Musings

JUNE 25, 2022

Deciding to be an entrepreneur is a lifestyle move, and should be part of a long-term strategic plan. From my experience, and the experience of other entrepreneurs, here are the key elements you should think about as part of the process: Personal interests and aspirations. Assess customer demand. Right idea at the right time.

Startup 115

Startup Resource Training Ideas 115

Startup Professionals Musings

APRIL 26, 2017

As a mentor for aspiring and early-stage entrepreneurs, I talk to a fair number who may have a great vision and a strong engineering background, but have a negative interest in the role of public speaking in business. As a startup, you as the entrepreneur are the brand, the brand builder, and the major lead generator.

Company 97

Company Companies Entrepreneur Customer 97