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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Train and coach continuously. Know your customers intimately.

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7 Keys To Keeping Your Business Agile And Competitive

Startup Professionals Musings

He lived the philosophy that companies must be paranoid in order to survive, and continually disrupt their own markets to prevent overrun by competition. If you find yourself being surprised by new competitor offerings and customer demands, then perhaps you are not paying attention. Demand and reward speedy analysis and execution.

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8 Initiatives To Heighten Your Customer’s Experience

Startup Professionals Musings

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Train and coach continuously. Know your customers intimately.

Startup 154
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6 Initiatives To Prep Your Startup For The Road Ahead

Startup Professionals Musings

Chris Musselwhite and Tammie Plouffe, in a classic HBR article on change readiness for large companies, define it as “the ability to continuously initiate and respond to change in ways that create advantage, minimize risk, and sustain performance.” Provide direct customer contact to everyone, as well as training.

Startup 116
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10 Business Practices Owners Often Learn The Hard Way

Startup Professionals Musings

You may think it’s great that demand exceeds your supply chain, but customers only remember it as a loss of your credibility, and will tell others. Hire the best, and provide necessary training and tools. Remember that the largest customers are often the slowest to pay, and the most likely to demand support and return concessions.

Startup 134
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10 Steps To Second Stage Success For Your New Venture

Startup Professionals Musings

According to one study a decade ago, only 45% of founders plan to exit after stage one, and my guess is that less than half the remainder survive the next stage in their own company. These only come with the proper training, investment in tools, and focus on customer relationships. Managing business growth is more than metrics.

Sales 147
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How to Use Generative AI and LLMs to Improve Search

TechEmpower

In layman's terms, while conventional search mechanisms demand exact phrases or keywords to return relevant results, LLMs can understand and interpret the intent and context behind a query. Moreover, LLMs come equipped with an extensive knowledge base derived from the vast amounts of data they've been trained on.