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Why You Need Tools And Analytics For Employee Metrics

Startup Professionals Musings

Use data analysis and metrics to measure for results. Through analytics on current employees, you will be able to predict re-training requirements and minimize employee turnover. Most companies I know will claim to be busy collecting and analyzing data, but very few actually use it to drive people management.

Metrics 98
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8 Ways To Ensure Customer Interactions Are Memorable

Startup Professionals Musings

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Provide training, tools, and required decision authority. Incentives should be a combination of metrics and recognition to highlight results.

Customer 147
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10 Keys To Real Innovation In Your Next New Business

Startup Professionals Musings

In my experience, finding real innovation in existing company environments is even tougher. It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Training and coaching. Innovation is not a random walk into the unknown.

Coach 137
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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Train and coach continuously. Know your customers intimately.

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How Modern Companies Have Redefined Customer Support

Startup Professionals Musings

Big companies and small, from Amazon to Zappos, have set the bar high along the following lines: Business must be available when and where you are. Company amazingly finds you based on your interests. The best companies do their homework first to find the customers who will appreciate their service.

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Here are five TACTICAL skills of a great leader.

Berkonomics

These are not the strategic visionary skills, like leading companies through risky product launches, or steering the course through economic storms where leaders become oversized personalities for their superhuman efforts. These are the skills of daily operation, the ones that make or break a company – from the top.

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7 Stages In The Evolution Of A Startup To A Business

Startup Professionals Musings

In fact, I believe the majority of true entrepreneurs are not interested in this new role, and jump ship quickly by hiring an experienced CEO or merging with another company, to start their next entrepreneurial effort. That means making sure the right people are hired, trained, and in the right place at the right time.

Startup 137