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The Benefits of Top-Down Thinking & Why it is Critical to Entrepreneurs

Both Sides of the Table

In billing we literally started thinking about all of the types of bills that would be generated for customers: full payment, partial payment, split payment, senior discount, student discount, level pay plan, etc. The wisest mentor I ever had was Ameet Shah , my partner on several projects. . - I started by doing billing systems.

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6 Tips For Ramping Up Your Work Culture For Tomorrow

Startup Professionals Musings

The future of work is definitely changing, accelerated by the current pandemic. For example, Elon Musk says he seeks out innovations from his team by constantly asking them how they can make things better, how often they get out of internal meetings and into customer shops, and actively encouraging them to try new things.

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Interview with Alex Benzer, SocialEngine

socalTECH

We have about 8500 customers there, but only a small percentage have built great communities that took off, and the rest floundered. That's why we built FanMix, to solve our own problem, and help our SocialEngine customers to promote their own sites. We're definitely Los Angeles natives, but we got the opportunity to do TechStars.

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7 Strategies To Solve Your Business Problems Faster

Startup Professionals Musings

In my own business career, many years as a business advisor, and mentor to aspiring entrepreneurs, I have validated the following strategies to practice and guide you. A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share.

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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.

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5 Key Steps For Launching A Successful Startup Today

Startup Professionals Musings

Based on my own mentoring and investing experience, the best entrepreneurs are pragmatic problem solvers. If you can explain the problem to a mentor, or even write it down, you will more likely get to the root cause quickly, and avoid emotional and blame-infused responses. Explore solutions, outcomes, and options calmly.

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5 Early Entrepreneur Strengths That Can Limit Growth

Startup Professionals Musings

Once you are able to achieve some real “traction” with your business (paying customers, revenue stream), it may seem the time to relax a bit, but in fact this is the point where many founders start to flounder. The key is to make decisions from data and feedback, once your business has real customers and real products.