InfoChachkie

NOVEMBER 18, 2010

Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction.

.Net 182

.Net Satisfaction Entrepreneur Customer 182

Startup Professionals Musings

APRIL 18, 2021

This is the last step of the process, where surprises in the evaluation of the management team, documentation, and personnel problems can derail the investment. Some startups do nothing to prepare for the due diligence process, assuming the people and business plan documents will speak for themselves. Personnel situation is stable.

Technical Review 152

Technical Review Startup Satisfaction Summary 152

Berkonomics

MAY 2, 2013

These include ensuring the continued health of the organization, setting the moral compass for your stakeholders, providing for succession by training and documenting, leading the effort in compliance of regulations and safety needs, and … elimination of all possible bottlenecks that impede the efficiency of your organization.

Organization 222

Organization Demand Satisfaction Training 222

Startup Professionals Musings

AUGUST 16, 2019

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver exceptional experiences to their customers. Keep your team happy to create engaged customers. No more gamed employee satisfaction surveys.

Customer 84

Customer Custom Training Satisfaction 84

Startup Professionals Musings

JANUARY 24, 2021

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Due diligence always involves on-site visits, informal discussions with any or all members of the team, vendors, and good customers as well as bad. Traction in the marketplace.

Technical Review 151

Technical Review Startup Satisfaction Invest 151

Startup Professionals Musings

AUGUST 3, 2020

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. The customer experience is more than the service.

Startup 174

Startup Training Services Writing 174

Startup Professionals Musings

JANUARY 6, 2021

Every new business I know dreams of building momentum in their business, where growth continues to increase, customers become your best advocates, and employee motivation is high. Unfortunately, with limited resources, this isn’t possible, and it frustrates customers and the team. Focus first on finding more of the right customers.

Technical Review 160

Technical Review Technical Advisors Startup Mentor 160

Startup Professionals Musings

AUGUST 1, 2021

The best part of being an entrepreneur is having the independence to make your own decisions, the flexibility for a better work/life balance, and personal satisfaction from driving change. You continually get frustrated with your team members, customers, vendors, and partners. Each must be documented clearly and refined regularly.

Entrepreneur 174

Entrepreneur Search Engine Optimization Satisfaction Social Media 174

Startup Professionals Musings

JUNE 7, 2020

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Typically some production and delivery is outsourced, requiring formal contracts and documentation.

Entrepreneur 131

Entrepreneur Outsource Development Startup Competition 131

Startup Professionals Musings

AUGUST 27, 2017

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Keep your team happy to create engaged customers. An unhappy team member can’t create an engaged customer.

Customer 69

Customer Custom Training Satisfaction 69

Startup Professionals Musings

AUGUST 8, 2020

Market research can thus be based on real customers and a previously tested market. The auto industry and others have used this model for generations, so business processes and metrics for innovation are well documented. Timing is critical, as well as focus on marketing and customer satisfaction. Martin Zwilling.

Startup 157

Startup Social Media Study Research 157

Berkonomics

MARCH 26, 2020

These include ensuring the continued health of the organization, setting the moral compass for your stakeholders, providing for succession by training and documenting, leading the effort in compliance of regulations and safety needs, and … elimination of all possible bottlenecks that impede the efficiency of your organization.

Organization 156

Organization Demand Satisfaction Training 156

Startup Professionals Musings

OCTOBER 6, 2023

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Due diligence always involves on-site visits, informal discussions with any or all members of the team, vendors, and good customers as well as bad. Traction in the marketplace.

Technical Review 118

Technical Review Startup Satisfaction Invest 118

Startup Professionals Musings

MARCH 10, 2023

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Typically some production and delivery is outsourced, requiring formal contracts and documentation.

Outsource Development 115

Outsource Development Startup Competition Ideas 115

Startup Professionals Musings

OCTOBER 3, 2016

Good implementers document and communicate long-term goals, and translate them into daily action items. Affirming and rewarding team members for key actions creates more momentum, commitment, and satisfaction. Focus all initiatives around value to your customers. Sets goals and milestones, with metrics to track progress.

Entrepreneur 106

Entrepreneur Satisfaction Metrics Ideas 106

Startup Professionals Musings

MAY 4, 2012

The real entrepreneurs I know are good at overcoming both people problems and business obstacles, and get satisfaction from the challenge. It’s a key skill for success in every business role, from accountant to customer support. This reaffirms you commitment to the process, their satisfaction, and avoids any secondary problems.

Tips 116

Tips Satisfaction Training Entrepreneur 116

Startup Professionals Musings

JUNE 29, 2012

This is the last step of the process, where surprises in the evaluation of the management team, documentation, and personnel problems can derail the investment. Some startups do nothing to prepare for the due diligence process, assuming the people and business plan documents will speak for themselves. Personnel situation is stable.

Technical Review 98

Technical Review Startup Satisfaction Training 98

Startup Professionals Musings

JULY 26, 2013

This is the last step of the process, where surprises in the evaluation of the management team, documentation, and personnel problems can derail the investment. Some startups do nothing to prepare for the due diligence process, assuming the people and business plan documents will speak for themselves. Personnel situation is stable.

Technical Review 97

Technical Review Startup Satisfaction Summary 97

Startup Professionals Musings

MAY 10, 2020

A business is an entity which exchanges goods and services with people outside the business (customers) for money, social good, or something of equal value. While legally the entrepreneur has created a business entity, there is nothing of value yet to own since the company has no solution to offer, no customers, and no revenue.

Ideas 127

Ideas Entrepreneur Satisfaction Summary 127

Startup Professionals Musings

JANUARY 17, 2015

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Due diligence always involves on-site visits, informal discussions with any or all members of the team, vendors, and good customers as well as bad. Traction in the marketplace.

Technical Review 108

Technical Review Startup Satisfaction Entrepreneur 108

Startup Professionals Musings

DECEMBER 12, 2020

It allows investors to come into alignment with customers. Focus relentlessly and passionately on the customer. Bezos asserts that the advantage of being customer focused is that customers are always dissatisfied. Bezos asserts that the advantage of being customer focused is that customers are always dissatisfied.

Slides 137

Slides Customer Custom Satisfaction 137

Startup Professionals Musings

SEPTEMBER 20, 2010

Obviously we can find many critical success factors, like finding and retaining high-value customers, which apply to companies that are product centric or services centric. Customers don’t like people who don’t show their passion and love for the job. Customers don’t like to see you learning on the job or outsourcing.

Product 91

Product Services Satisfaction Patents 91

Startup Professionals Musings

JANUARY 31, 2012

Obviously we can find many critical success factors, like finding and retaining high-value customers, which apply to companies that are product centric or services centric. Customers don’t like people who don’t show their passion and love for the job. Customers don’t like to see you learning on the job or outsourcing.

Satisfaction 91

Satisfaction Patents Outsource Development Services 91

Startup Professionals Musings

JUNE 1, 2013

The real entrepreneurs I know are good at overcoming both people problems and business obstacles, and get satisfaction from the challenge. It’s a key skill for success in every business role, from accountant to customer support. This reaffirms you commitment to the process, their satisfaction, and avoids any secondary problems.

Entrepreneur 107

Entrepreneur Satisfaction Training Customer 107

Startup Professionals Musings

DECEMBER 28, 2010

This is the last step of the process, where surprises in the evaluation of the management team, documentation, and personnel problems can derail the investment. Some startups do nothing to prepare for the due diligence process, assuming the people and business plan documents will speak for themselves. Personnel situation is stable.

Technical Review 91

Technical Review Startup Satisfaction Summary 91

Startup Professionals Musings

JUNE 6, 2020

The Internet is the problem, by facilitating constant change, and it’s the solution, by providing an absolutely current view of customers, trends, and best practices. The Internet is the source of data for alternative views, and social media allows direct customer interactions to test these views.

Social Media 127

Social Media Startup Education Entrepreneur 127

Startup Professionals Musings

MAY 31, 2023

These haven’t changed much over the years, but still seem to be often overlooked by business professionals and leaders in their haste to keep up with peers, competitors, and customers in today’s volatile environment. Check yourself by documenting your own results on a daily basis. Timely follow-up on customer and team member requests.

Startup 121

Startup Satisfaction Technical Review Ideas 121

Startup Professionals Musings

MAY 24, 2015

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Typically some production and delivery is outsourced, requiring formal contracts and documentation.

Outsource Development 99

Outsource Development Startup Competition Ideas 99

Startup Professionals Musings

JULY 17, 2021

For survival, entrepreneurs need to be all about accomplishing results that matter for themselves, their team, and their customers. Put order into the chaos by using technology to place all incoming information into four categories: appointments, tasks, contacts, and documents. That’s productivity. Why is this so hard?

Framework 153

Framework Product Entrepreneur Social Media 153

Startup Professionals Musings

SEPTEMBER 14, 2014

The real entrepreneurs I know are good at overcoming both people problems and business obstacles, and get satisfaction from the challenge. It’s a key skill for success in every business role, from accountant to customer support. This reaffirms your commitment to the process, their satisfaction, and avoids any secondary problems.

Startup 101

Startup Satisfaction Training Entrepreneur 101

Startup Professionals Musings

DECEMBER 7, 2020

Your standards for product quality, sales growth, and customer satisfaction must be documented and reviewed prior to results and performance reviews. Thus paying only for sales volume, when you desire high customer satisfaction, is not productive. Provide regular feedback on results seen and measured.

Entrepreneur 120

Entrepreneur Coach Satisfaction Resource 120

Startup Professionals Musings

APRIL 8, 2019

Unfortunately, work and satisfaction have become an oxymoron in many businesses. Attempting to make a job more challenging, as well as to improve productivity, managers may sometimes ask for higher outputs, such as 15 customer support calls per hour rather than 10. Ask for help in eliminating useless tasks. No one likes useless work.

Tips 96

Tips Satisfaction Training Mentor 96

Startup Professionals Musings

MARCH 6, 2023

The Internet is the problem, by facilitating constant change, and it’s the solution, by providing an absolutely current view of customers, trends, and best practices. The Internet is the source of data for alternative views, and social media allows direct customer interactions to test these views.

Social Media 120

Social Media Startup Entrepreneur Education 120

Startup Professionals Musings

SEPTEMBER 8, 2021

A few years ago, Safeway and other big retailers struggled with the growing problem of plastic bag cost and pollution, before realizing they could actually sell reusable cloth bags to customers, as a win to all. I urge you to take full advantage of business advisors, expertise within your team, and direct communication with customers.

Activity 132

Activity Entrepreneur Social Media Satisfaction 132

Startup Professionals Musings

MARCH 13, 2015

A business is an entity which exchanges goods and services with people outside the business (customers) for money, social good, or something of equal value. While legally the entrepreneur has created a business entity, there is nothing of value yet to own since the company has no solution to offer, no customers, and no revenue.

Entrepreneur 109

Entrepreneur Ideas Satisfaction Summary 109

Startup Professionals Musings

APRIL 29, 2023

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. The customer experience is more than the service.

Startup 111

Startup Training Services Writing 111

Startup Professionals Musings

FEBRUARY 5, 2023

A business is an entity which exchanges goods and services with people outside the business (customers) for money, social good, or something of equal value. While legally the entrepreneur has created a business entity, there is nothing of value yet to own since the company has no solution to offer, no customers, and no revenue.

Entrepreneur 108

Entrepreneur Startup Ideas Satisfaction 108