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If You Don’t Respect Your Customers You Won’t Be Successful

Both Sides of the Table

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong.

Customer 341
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Ghost appears with new funding, marketplace to match buyers with unsold products

TechCrunch LA

It also handles the back end as well by automating the posting, sale and shipment of unsold inventory while offering immediate payment to creditworthy sellers. million in new funding for its predictive inventory recommendation platform, joining other similar companies, including Zippedi and Inventa. Last week, Syrup Tech raised $6.3

Product 191
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How to Make Sure Professional Services Don’t Take Over Your Software Company

Both Sides of the Table

deliver profitable revenue that while on gross margins of 50% vs. software at 85-95% it is still profits to help you cover fixed costs. You don’t want to run the risk that having a PS business that takes your eye of off the ball of growing a large software business. That is the software business. rollout support.

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SpotOn raises $300M at a $3.15B valuation and acquires Appetize

TechCrunch LA

Last year at this time, SpotOn was on the brink of announcing a $60 million Series C funding round at a $625 million valuation. Fast forward to almost exactly one year later, and a lot has changed for the payments and software startup. Today, SpotOn said it has closed on $300 million in Series E financing that values the company at $3.15

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Why Hearing “No” in a Fund-Raising Process is Actually Healthy

Both Sides of the Table

Every entrepreneur wants to hear “yes” during the fund-raising process but I would argue that being too risk averse and not pushing hard enough and be willing to hear a “no” is what holds back many people from “yes.” These are similar to the pipeline reviews I used to do with sales reps when I was a CEO.

Funding 189
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6 Key Rules To Stay Competitive In The Digital World

Startup Professionals Musings

As a business advisor, I have to recommend even to established companies that they review and revamp their competitive strategy now, even if it appears to be working today. The Wal-Mart home page is customized for each shopper based on location, local weather, and the customer search and purchase history.

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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.