Startup Professionals Musings

JULY 4, 2021

Waste in a startup is any activity that burns resources, but creates no value or competitive advantage in the eyes of customers. While his book goes well beyond controlling waste as an element of growth and success, I was struck by how relevant the waste points are for every startup and every small business.

Startup 161

Startup Resource Training Entrepreneur 161

Startup Professionals Musings

SEPTEMBER 21, 2020

I realized a while back that creating a new company for the first time is a lot like whipping up a great dinner entrée for the first time – you need a recipe, even though it may look simple. Yet you may not be so sure where to start, and how to put it all together. In all cases, don’t skip the basic training. Don’t stand still.

Startup 156

Startup Coach Metrics Marketing 156

Startup Professionals Musings

DECEMBER 12, 2022

In fact, I believe the majority of true entrepreneurs are not interested in this new role, and jump ship quickly by hiring an experienced CEO or merging with another company, to start their next entrepreneurial effort. That means making sure the right people are hired, trained, and in the right place at the right time.

Startup 137

Startup Training Entrepreneur Organization 137

Startup Professionals Musings

AUGUST 21, 2021

When you see startups like SpaceX and Pinterest grow from a low valuation to a billion dollars in just a few years, it’s easy to assume that if you just keep doing what you are doing, you can get there as well. Of course, that means a mindset willing to give up much more equity, and taking on a whole new level of risk.

Startup 151

Startup Course Sales Entrepreneur 151

Startup Professionals Musings

MARCH 10, 2023

As a startup investor, I often see business proposals looking for funding that really look like expensive hobbies looking for donations. This is the first business process that every startup needs, that I wouldn’t expect to find for a hobby. Show that you have a process to hire, fire, and train others as required.

Outsource Development 115

Outsource Development Startup Competition Ideas 115

Startup Professionals Musings

APRIL 21, 2023

As a startup advisor in this age of the entrepreneur, I see many more startups, but innovation is still hard to find. Startups which display real innovation, such as alternative energy sources and new medical treatments, are still rare. Training and coaching. Followers and linear thinkers need not apply. Ownership.

Coach 137

Coach Metrics Competition Ideas 137

Startup Professionals Musings

JUNE 5, 2019

Too many business owners still think of “ customer support ” as an after-sale process to rectify customer problems with completed transactions. With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers.

Customer 84

Customer Custom Company Companies 84

Startup Professionals Musings

NOVEMBER 10, 2021

He closed stores for a day to update employee racial-bias training. Always use multiple methods, including verbal and written, for defining an assignment, including accountability, with checkpoints and follow-up from you along the way. Make sure that metrics and goals are set up front, and not modified as the project progresses.

Startup 132

Startup Training Metrics Examples 132

Startup Professionals Musings

JUNE 18, 2023

I realized a while back that creating a new company for the first time is a lot like whipping up a great dinner entree for the first time – you need a recipe, even though it may look simple. Yet you may not be so sure where to start, and how to put it all together. In all cases, don’t skip the basic training. Don’t stand still.

Startup 112

Startup Coach Metrics Marketing 112

Startup Professionals Musings

NOVEMBER 15, 2019

Almost any startup can start with Excel, and move to open-source data analysis tools, including Python or RStudio. Based on many years of HR leadership at SAP and elsewhere, these authors start by highlighting the risks of not leveraging data analytics. Use data analysis and metrics to measure for results.

Metrics 98

Metrics Tool Statistics Entrepreneur 98

Both Sides of the Table

NOVEMBER 14, 2017

Nearly every successful tech startup I’ve observed over the past 20 years has gone through a similar growth pattern: Innovate, systematize then scale operations. Innovate In the early years of a startup there is a lot of kinetic energy of enthusiastic innovators looking to launch a product that changes how an industry works.

Startup 286

Startup Technical Review Customer Custom 286

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

MARCH 25, 2022

I agree with those of you who tell me that you learn the most from your own mistakes, but that shouldn’t keep you from starting with some best practices , and the feedback from others who have been there and done that. Start business discussions only from a positive mindset. Hire the best, and provide necessary training and tools.

Startup 134

Startup Training Tool Demand 134

Startup Professionals Musings

OCTOBER 20, 2023

Most experts agree that the pace of business change is increasing , and all the business owners I know are struggling to keep up, much less surpass the wealth of global competitors now entering the market. Potential customers these days rely more and more on name recognition for credibility and new brand adoption.

Marketing 116

Marketing Resource Training Startup 116

Startup Professionals Musings

JULY 31, 2021

As a startup investor, I view any evidence of a victim mentality as the kiss of death. Usually these people think they are doing a great job, and are totally oblivious to their unhappy customers or cash drain. Usually the real culprit is procrastination, lack of focus, or low productivity and lack of metrics. Marty Zwilling.

Startup 164

Startup Class Entrepreneur Coach 164

Startup Professionals Musings

MAY 30, 2022

If you are one of the many entrepreneurs who aspire to get beyond the “art of the start,” there are some proven principles to follow. Very few startups are cash-rich enough to self-finance aggressive second-stage growth. Of course, that means a new level of risk, giving up some control, and a new business plan.

Sales 147

Sales Metrics Guide Startup 147

Startup Professionals Musings

MARCH 4, 2022

If you aren’t yet adapting to the market and your customers, you are falling behind. I define business agility for my consulting clients as the ability to change your business rapidly to meet customer and environmental changes, with minimal organizational disruption and cost. Adopt some key metrics to measure your change agility.

Competition 148

Competition Metrics Demand Customer 148

Startup Professionals Musings

MARCH 15, 2020

In fact, I believe the majority of true entrepreneurs are not interested in this new role, and jump ship quickly by hiring an experienced CEO or merging with another company, to start their next entrepreneurial effort. That means making sure the right people are hired, trained, and in the right place at the right time.

Startup 125

Startup Training Entrepreneur Organization 125

Startup Professionals Musings

JUNE 7, 2020

As a startup investor, I often see business proposals looking for funding that really look like expensive hobbies looking for donations. This is the first business process that every startup needs, that I wouldn’t expect to find for a hobby. Show that you have a process to hire, fire, and train others as required.

Entrepreneur 131

Entrepreneur Outsource Development Startup Competition 131

Both Sides of the Table

JULY 21, 2014

For what ever reason we’re wired to have amnesia during the run up and prescient memories of how we ‘knew it all along’ as soon as the slide begins. Once you understand both sides of the cycle you start to recognize signs of behavior during each phase. It’s when the game slows. ROI studies were published.

Marketing 354

Marketing Case Study Metrics Sales 354

Startup Professionals Musings

AUGUST 27, 2023

Everyone in the company must adopt the principles of customer-first focus, agility in responding to change, and constant innovation to improve your processes as well as the solution. Measure progress through metrics on sales, revenue, and penetration. Seek customer feedback on ways to improve value and satisfaction.

Customer 91

Customer Custom Marketing Startup 91

Startup Professionals Musings

JULY 25, 2020

As a startup advisor in this age of the entrepreneur, I see many more startups, but innovation is still hard to find. Startups which display real innovation, such as alternative energy sources and new medical treatments, are still rare. Training and coaching. Followers and linear thinkers need not apply. Ownership.

Coach 144

Coach Metrics Social Network Competition 144

Startup Professionals Musings

SEPTEMBER 1, 2019

If you are one of the many entrepreneurs who aspire to get beyond the “art of the start,” there are some proven principles to follow. Very few startups are cash-rich enough to self-finance aggressive second-stage growth. Of course, that means a new level of risk, giving up some control, and a new business plan.

Startup 97

Startup Sales Metrics Guide 97

Startup Professionals Musings

MAY 1, 2019

Don’t get me wrong, it’s always great to see that first surge of customers, but that’s just the beginning of your work. With the real data from that surge, you need to take a hard look at business model realities, cost of customer acquisition, inventory costs, and other key metrics.

Metrics 86

Metrics Startup Training Customer 86

Startup Professionals Musings

JANUARY 25, 2016

If you can’t provide a memorable customer experience, your startup won’t survive very long these days. You now need more than loyalty from your customers -- they need to be your best advocates. Here are some key ideas to get you started: It all starts with the right people on your team.

Customer 55

Customer Custom Startup Coach 55

Startup Professionals Musings

MARCH 18, 2020

These must be countered by a focus on changes and training that benefit your people, as well as your business. Set up training courses that highlight agility, and adopt agile working practices. The passion and commitment that characterizes startups inevitably fades, particularly if things aren’t always going well.

Metrics 122

Metrics Training Satisfaction IBM 122

Both Sides of the Table

NOVEMBER 2, 2010

As a tech startup grows it needs to develop more process & management if it is to scale. In the evangelical phase you’re working through these with customers on the fly. In the evangelical phase you’re working through these with customers on the fly. Even better if that customer is referenceable!

Sales 289

Sales Startup Training Pricing 289

Startup Professionals Musings

JUNE 8, 2019

The biggest challenge these days doesn’t seem to be in starting a new business, but sustaining it against the onslaught of market changes and new competitors that emerge every day. In my other role of business advisor, I see examples often of startups that may have taken success for granted too early.

Startup 88

Startup Demand Training Customer 88

Startup Professionals Musings

MAY 12, 2019

Image via Wikipedia Change is about the only thing constant in the world of startups. Since the startup environment is usually more volatile, the challenge there in balancing advantage, risk, and performance, is more critical than in big companies. Imbue customer change focus. Increase change agility.

Startup 94

Startup Training Statistics Summary 94

Startup Professionals Musings

JULY 26, 2023

Thus they are blindsided and try to react quickly when a new competitor starts stealing customers. For example, we all remember when Blockbuster realized too late that Netflix was stealing customers by offering videos online rather than via DVDs, but even then they were unable to adapt their processes and their thinking.

Metrics 71

Metrics Training Netflix Resource 71

Startup Professionals Musings

DECEMBER 13, 2019

When you are starting a new business, every resource is precious, including time, funding, and people. It’s always tempting to think that more product variations will satisfy more customers and lead to new sales. People with the wrong tools or no training. Most challenges you have are not unique to your business.

Outsource Development 122

Outsource Development Outsource Metrics Technical Review 122

TechEmpower

OCTOBER 9, 2023

So let’s summarize what we've already found to be different about searching with LLMs: What’s Different About Search with LLMs Search methods powered by LLMs stand out as transformative tools, offering businesses an edge in their information retrieval and customer engagement processes. Strive for a balanced outcome.

Generative AI 346

Generative AI Artificial Inteligence Tool Knowledge Base 346

Startup Professionals Musings

AUGUST 19, 2016

In my role as an advisory board member for several startups, I’m always excited to see that initial surge of revenue from a great rollout campaign. An initial revenue surge, or a major cash advance from investors often leads to a mentality of building a large customer base at any cost.

Startup 57

Startup Training Entrepreneur Customer 57

Startup Professionals Musings

FEBRUARY 28, 2020

In business vernacular, targets are usually called metrics. A good metric has to be easily measurable, and directly correlated to results, rather than hours worked. For example, for a sales person, this metric number would likely measure new revenue or new customers. Evaluate where technology and training can help.

Metrics 124

Metrics Entrepreneur Satisfaction Study 124

Startup Professionals Musings

SEPTEMBER 9, 2020

A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share. Of course, this all has to start with you having the confidence and conviction that there is at least one solution to every problem, and that you can find it. Then pick the best one.

Satisfaction 152

Satisfaction Mentor Study Startup 152

Startup Professionals Musings

JULY 13, 2015

Waste in a startup is any activity that spends resources, but creates no value or competitive advantage in the eyes of customers. While his book goes well beyond controlling waste as an element of growth and success, I was struck by how relevant the waste points are for every startup and every small business.

Resource 105

Resource Startup Entrepreneur Training 105

Startup Professionals Musings

AUGUST 12, 2015

As a startup investor in this age of the entrepreneur, I see many more startups, but innovation is still hard to find. Startups which display real innovation, such as alternative energy sources and new medical treatments, are still rare. Training and coaching. Followers and linear thinkers need not apply. Ownership.

Entrepreneur 101

Entrepreneur Startup Coach Metrics 101