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Startup Professionals Musings
MAY 15, 2013
Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Self-service needs to have escape hatches.
Startup Professionals Musings
JUNE 6, 2012
Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. Self-service technologies, social media, and smart phones have created a new set of expectations for high-tech consumers today.
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Southern California Edison Blog
JUNE 11, 2021
One effective way to address these needs, offload maintenance tasks, and boost performance is to leverage managed solutions from a network services provider. Large and growing enterprises are constantly thinking ahead; in order to expand service offerings and team sizes, upgrading network capacity is often the solution.
TechCrunch LA
APRIL 23, 2019
Canoo is locking in final contracts with its vendors and is going to be in production with prototypes before the end of the year. The company touts that its different cabins can be tailored to suit the needs of different customers — ranging from commuter vehicles, public or group transportation, delivery vehicles, and private cars.
Both Sides of the Table
APRIL 25, 2011
There’s a line of thinking in Silicon Valley that you should build product businesses rather than services businesses. It’s nearly impossible to get a services company financed by VCs. And stop effing around trying to create a product company.&#. Why Shouldn’t Most Services Businesses Raise VC?
socalTECH
SEPTEMBER 24, 2015
Chris Tragos: Jetpack is an ad platform, which I would describe as the most beautiful, best engaging, and most performant ad product for desktop, mobile, and tablet. Our business is helping those guys make more money, through our better ad product. The HTML5 platform that we use is also available as a self service tool to customers.
Tech Zulu Event
NOVEMBER 18, 2011
Having paying “Customers” is what makes the cash register roar. An entrepreneur having low self worth is the number one deterrent for a potential customer not buying into what you are selling. Using your service or owning your product isn’t why a person buys, it’s the experience your customer will have.
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