socalTECH

AUGUST 7, 2014

Los Angeles has been in the midst of a technology boom over the last few years, with many of high profile startups growing in the area. We spoke with Bryce Maddock , founder of TaskUs, about the company and how it has been providing the manpower behind a lot of LA''s technology startups. So, what is TaskUs?

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Startup Professionals Musings

FEBRUARY 11, 2023

Here are five key ones to celebrate: Enjoy the feedback from every satisfied customer. Talking to real customers is the best way to keep your inspiration alive, as well as the best way keep on track with changing trends and future innovation ideas. Increasing customer focus and loyalty.

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Startup Professionals Musings

NOVEMBER 5, 2021

Everyone knows that startups are risky, but they also expect that the job will be exciting and potentially very lucrative (think early employees at Facebook and Google). The truly indispensable person in a startup is a problem solver, because every startup has plenty of problems. You can’t outsource that one.

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Startup Professionals Musings

APRIL 24, 2022

In this context, it’s time for every business, not only startups, to take a fresh look at the basics of business success. Once you have a proven business model, you need to scale the business up quickly to stay ahead of competitors. Every startup needs a sustainable competitive advantage. If you want to be feared.

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InfoChachkie

APRIL 20, 2015

This is the approach many startups take when they communicate their story to the market. Rather than directly explaining their value proposition with all the passion and heartfelt stridency that only an entrepreneur can deliver, they outsource this communication to a Public Relations (PR) firm. The company started ‘getting ink.’

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Startup Professionals Musings

FEBRUARY 17, 2021

It wasn’t so many years ago that starting a new e-commerce business on the Internet was a complex custom development project, usually costing a million dollars or more. Almost anyone can start a company today on a shoestring budget, following these cost-cutting recommendations: Establish a solid legal structure for your business.

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Startup Professionals Musings

FEBRUARY 8, 2023

Most business professionals I know have been conditioned to think of inflation as highly negative, driving up their costs, and reducing customer buying. I see it as an opportunity to find new ways to attract customers , make long-needed changes to improve productivity, and lower your own costs of doing business.

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Startup Professionals Musings

APRIL 29, 2023

The critical success factors for a product business are well known, starting with selling every unit with a gross margin of 50 percent or more, building a patent and other intellectual property, and continuous product improvement. Start with a service you know and love. The customer experience is more than the service.

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Startup Professionals Musings

APRIL 17, 2022

If one of your core values is exceeding your customer expectations for quality and service, and your potential partner ascribes to the low cost, high profit mantra, a successful partnership is highly unlikely over the long-term. Look impartially from all angles and do the follow-up on all relevant previous roles.

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Startup Professionals Musings

JANUARY 25, 2023

No matter how well your business seems to have worked for you up to this point, you can be certain that it will need to be heavily transformed for tomorrow’s new world-wide economy and no industry sector boundaries. Outsourcing the entirety of building a new system. None of us can afford to be a silo anymore.

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Startup Professionals Musings

JANUARY 20, 2016

If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Factor in all the cost elements.

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Startup Professionals Musings

JULY 11, 2012

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. It’s like giving up control of your company.

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Startup Professionals Musings

JUNE 6, 2012

Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. Here are seven rules derived from his insights to start your thinking: Customers expect a choice of channels.

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Startup Professionals Musings

APRIL 12, 2021

In my experience as a business advisor and occasional investor, many of you won’t make it that far, succumbing to the high costs of getting those first customers, funding an initial inventory, and building an operational support process. Assess your resource potential before you start. Start networking for funding before the crisis.

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Berkonomics

JULY 10, 2014

I can’t tell you how many times I’ve walked away from deals where the entrepreneur insists on a start-up premoney valuation that is so high, no angel could expect to make a return upon the investment, even with a reasonable sales price for the company down the road. Starting up Raising money' Email readers, continue here.]

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Startup Professionals Musings

MARCH 10, 2023

As a startup investor, I often see business proposals looking for funding that really look like expensive hobbies looking for donations. This is the first business process that every startup needs, that I wouldn’t expect to find for a hobby. Customer receivables collection and vendor payments. Solution development and delivery.

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socalTECH

MARCH 1, 2018

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers. Kevin Anderson.

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TechCrunch LA

APRIL 23, 2019

Less than a month after rebranding as Canoo , the startup electric vehicle company formerly known as Evelozcity is on the hunt for $200 million in new capital. Canoo plans to use blockchain technology to secure its subscription services and ensure an asset light approach to development by outsourcing its manufacturing in the U.S.

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Startup Professionals Musings

AUGUST 3, 2020

The critical success factors for a product business are well known, starting with selling every unit with a gross margin of 50 percent or more, building a patent and other intellectual property, and continuous product improvement. Start with a service you know and love. The customer experience is more than the service.

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Startup Professionals Musings

APRIL 27, 2020

If you want to make a great first impression on a startup investor or an advisor like me, don’t try to convince me or show me how busy you are. I’m sure you all know someone who always seems to be overworked, but often comes up short on the delivery side. As an entrepreneur starting a new business, you have a lot to learn.

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Product Startup Tips Entrepreneur 123

socalTECH

APRIL 4, 2019

Los Angeles-based eTailPet , a new startup which helps pet store owners create online e-commerce sites, has received a round of seed funding, the company said this week. The startup is led by Founder and CEO Bere Giannini. According to eTailPet, the funding will go to accelerate its business.

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Seed Funding Funding Template Southern California 222

Startup Professionals Musings

APRIL 17, 2011

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. It’s like giving up control of your company.

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Outsource Development Outsource Software Development Software 90

socalTECH

SEPTEMBER 20, 2018

Los Angeles-based The/Studio , a startup offering up custom manufacturing of products through a worldwide network of apparel manufacturers, accessory makers, textile manufacturers, and many others, has raised $11M in a funding round. The company says it has offices in China, Romania, Philippines, Los Angeles and San Francisco.

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socalTECH

NOVEMBER 24, 2020

Los Angeles-based Credit Key , a startup which helps e-commerce merchants offer up instant point-of-sale financing to customers, has raised $33.85M in its Series A funding. The startup--led by startup veteran John Tomich--integrates with e-commerce payment systems, appearing as a payment option at checkout.

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Startup Professionals Musings

MAY 25, 2014

The days are gone when a techie or a genius could build things in his garage and customers would find and buy the product, based purely on the “wow factor” of the technology. Thus customers and partners rely more and more on personal engagement with people. People buy from people, and in a startup, you are the brand.

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socalTECH

APRIL 4, 2019

Los Angeles-based eTailPet , a new startup which helps pet store owners create online e-commerce sites, has received a round of seed funding, the company said this week. The startup is led by Founder and CEO Bere Giannini. Size of the funding was not announced. The funding was led by Moonshots Capital. READ MORE>>.

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Seed Funding Funding Template Southern California 154

socalTECH

JANUARY 20, 2016

Santa Monica-based TaskUs , the outsourcing firm founded by Jaspar Weir and Bryce Maddock, said today that it has just passed up 5,000 employees. The company--which had just over 1,000 employees in 2014, and started with a mere 5 employees in 2011--says it now has five outsourcing centers in the Philippines.

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Both Sides of the Table

MARCH 19, 2013

The era of VCs investing in successful consumer Internet startups such as eBay led to a belief system that seemed to permeate many enterprise software startups that hiring sales or implementation people was a bad thing. If you’re an early-stage enterprise startup services revenue is exactly what you need.

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Startup Sales Software Review Technical Review 403

Startup Professionals Musings

APRIL 28, 2023

Strategic partnerships in this context can take the form of joint ventures, intellectual property licensing, outsourcing agreements, or even cooperative research. Always start with a formal proposal, limited in scope to a specific common objective or technology, for a limited amount of time, bounded by a two-way non-disclosure statement.

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Startup Professionals Musings

APRIL 4, 2010

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. It’s like giving up control of your company.

Outsource Development 51

Outsource Development Outsource Software Offshore 51

Startup Professionals Musings

JUNE 7, 2020

As a startup investor, I often see business proposals looking for funding that really look like expensive hobbies looking for donations. This is the first business process that every startup needs, that I wouldn’t expect to find for a hobby. Customer receivables collection and vendor payments. Solution development and delivery.

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Entrepreneur Outsource Development Startup Competition 131

Startup Professionals Musings

OCTOBER 30, 2020

Most of you prefer to ignore the feedback from analysts that your chances of creating the next unicorn startup may be as low as one in five million. I suggest looking for painful problems to solve, rather than “easier to use” or “nice to have” solutions, for customers with money. Collaborate with customers to tune your solution.

Outsource Development 154

Outsource Development Social Media Software Review Customer 154

Both Sides of the Table

APRIL 20, 2010

I recently did a post for startups on understanding sales people. A few people have asked me to try and define the perfect startup organization chart. But I do have more insight into understanding your startup team. Often I’m asked by startup CEO’s about how to best build an engineering team.

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Startup Professionals Musings

MAY 5, 2023

Startups succeed most often when the founding partners know how to build and run a business, rather than how to build and run technology. A great technical LinkedIn profile is a good start, but not enough to assure success in your environment. A business startup is not an academic environment, or a big company research organization.

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Startup Professionals Musings

JUNE 17, 2016

For too many small businesses, customer service is still seen as a “burden.” The report also indicates that customer problem experiences continue to increase, up four percent to 54 percent since the last study. These days, relationships and online reviews are key drivers for over 80 percent of new customers.

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Customer Custom Startup Satisfaction 56

Startup Professionals Musings

NOVEMBER 5, 2022

As a business consultant with experience in large companies as well as startups, I often hear about dysfunctional management hierarchies, as well as the value provided by exceptional ones. They are more sensitive to customer needs and see peer collaboration as the most effective decision process.

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Startup Professionals Musings

OCTOBER 22, 2021

Many aspiring entrepreneurs are looking to the Internet as an opportunity to get rich quick, instead of a place where you can start a business you love, for very little capital and minimal technical expertise. Starting an Internet business is a new lifestyle, so you need to understand the implications. Focus on recurring revenues.

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