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If You Don’t Respect Your Customers You Won’t Be Successful

Both Sides of the Table

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong. Contrast that with a VC conversation I had.

Customer 341
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How to Make Sure Professional Services Don’t Take Over Your Software Company

Both Sides of the Table

deliver profitable revenue that while on gross margins of 50% vs. software at 85-95% it is still profits to help you cover fixed costs. You don’t want to run the risk that having a PS business that takes your eye of off the ball of growing a large software business. That is the software business. rollout support.

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Identifying Pain in the First Step in a Sales Process – Here’s How

Both Sides of the Table

In my first enterprise software company we developed a methodology for sales that we called PUCCKA. Customers sometimes buy things spontaneously without thinking through what their actual need is. The goal is to get the customer speaking about their organization. These references make for great discussions with customers.

Sales 367
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VC Confessions: I Don’t Really Care About Your Product Demo

InfoChachkie

Note: I invest almost exclusively in b-to-b software companies. As such, I understand the degree to which hand waving and vaporware can influence investors and potential customers. An interface that is engaging can fool customers into trying a sub-par product. Customers Are All That Matter. Don’t Demo Me Bro.

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10 Attributes Of The Perfect Partner For Your Startup

Startup Professionals Musings

If one of your core values is exceeding your customer expectations for quality and service, and your potential partner ascribes to the low cost, high profit mantra, a successful partnership is highly unlikely over the long-term. Thus you should do the same or more due diligence on educational background, previous work, and references.

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How Boards Need to Evolve Over Time

Both Sides of the Table

The functions of an early-stage board are pretty obvious and well understood: Providing introductions to customers, biz dev partners, recruits, the press, other investors, etc. Reviewing financial & operational performance. Offering a sparring-partner function on strategic decisions. Mentorship. As You Start to Mature.

Startup 325
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Embrace Losing – It Will Make You Stronger

Both Sides of the Table

Ask your customer why you lost. We had every reference client we worked with call their senior team members (we had already won a major project at Scottish Water, Anglian Water and another at a large water company in Paris, France). They hired a consultant to help them with the review. Specifically: 1. we would support 6.0