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SaaS Is Dead, Long Live Software

InfoChachkie

It’s high time we kill the term Software As A Service (SaaS) and call it what it is – software. You’re not a SaaS company, you’re a software company. You’re not a SaaS investor, you’re a software investor. You’re not a SaaS entrepreneur, you’re a software entrepreneur. ASP To SaaS To Software.

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SaaS Subcriptions Are Great – TranSaaSional Pricing Is Better

InfoChachkie

Software as a service (SaaS) is a popular business model because it facilitates the delivery of incremental value to customers, while allowing the vendor to adjust their prices over time. However, such price increases generally occur after new utility has been provided to the customers. A hybrid of the SaaS model is emerging.

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Nimble Launches Dashboard Feature

socalTECH

Santa Monica-based Nimble , the developer of cloud-based, customer relationship management and contact management software, has debuted a new dashboard feature, the firm announced Tuesday. nimble contact management software saas cloud' READ MORE>>.

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Nimble Ties Into HootSuite

socalTECH

Santa Monica-based Nimble , the developer of customer relationship management and contact management software, said today that it has linked its app into social media management service Hootsuite. nimble hootsuite social media management contact sales software saas' READ MORE>>.

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How To Make Freemium Customers Generate Revenue For Your Startup

InfoChachkie

In the spirit of the “land grab” mentality of the day, we emphasized usage of our screen sharing technology with no thought applied to how we would convert such users into paying customers. In fact, the lessons we learned allowed us to effectively convert the majority of our 50,000 free GoToMyPC Beta users into paying customers.

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Customer Support Training | What is excellent customer service?

Tech Zulu Event

Excellent customer service isn’t just something that happens from company to consumer. Customer service starts within a company. We all know about Zappos customer culture and their willingness to stay on a call with a customer for up to 10 hours. It’s the same effect you want on your customers.

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Car Door Slam Or Spare Tire? Should Startups Build For Buyers Or Users?

InfoChachkie

When Expercity (creator of GoToMeeting, acquired by Citrix) was competing with Webex in the early days of screen sharing, Webex did something brilliant. In the early 2000’s, SaaS was a nascent concept and most companies were reticent to rent software. Users, on the other hand, immediately saw the benefits of SaaS.

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