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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. With pervasive access to social media, customers no longer differentiate poor product repair and replacement from a poor shopping experience or customer usage satisfaction. Even the best marketing doesn’t do it.

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6 Keys To Creating An Impressive Purchaser Experience

Startup Professionals Musings

Today, in this age of pervasive social media and two-way communication, the focus needs to get beyond demographics into personalities. He outlines six key steps in your journey from yesterday’s customer service to today’s required delivery of exceptional customer experiences: Define the whole customer experience versus service.

Customer 131
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WebPurify Adds Tool To Detect Profanity In Images, Memes

socalTECH

Irvine-based content moderation software developer WebPurify says it has enhanced its tools with a new tool, which allows its users to automatically detect text in memes and other images in blogs, forums, social media apps, children's sites, in-game chats, and more. READ MORE>>.

Tool 113
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7 Ways Your People Skills Are The Key To Your Success

Startup Professionals Musings

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Startup 111
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7 Business Culture Principles To Position For Success

Startup Professionals Musings

Start with only the very best people, demand excellence, and train them to stay ahead of the pack. If you get to know your customers well enough, you can provide solutions that make selling and service the same thing. Simultaneously deliver the best selection, service, and price. Craft mutually beneficial relationships.

Training 127
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7 Success Factors When Your People Are The Solution

Startup Professionals Musings

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Startup 174
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6 Ways To Make Customers Remember You As Exceptional

Startup Professionals Musings

Today, in this age of pervasive social media and two-way communication, the focus needs to get beyond demographics into personalities. He outlines six key steps in your journey from yesterday’s customer service to today’s required delivery of exceptional customer experiences: Define the whole customer experience versus service.

Customer 158