Startup Professionals Musings

JUNE 23, 2021

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Provide training, tools, and required decision authority. Relationships also build loyalty, get referrals, and drive more sales.

Customer 147

Customer Custom Technical Review Metrics 147

Startup Professionals Musings

OCTOBER 6, 2023

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Use this opportunity to validate their satisfaction and support for your company and your solution. My best advice is to stick to the middle ground. Status of the solution.

Technical Review 118

Technical Review Startup Satisfaction Invest 118

InfoChachkie

JULY 4, 2011

Man or woman, the tactics deployed by Sam are applicable to any sales situation and can be put to use by any salesperson, irrespective of their gender. He is so confident in his green eggs and ham product that he cannot help but smile. He continues smiling and deploys a rudimentary sales technique. Sam-I-Am Lessons Learned.

Sales 219

Sales Entrepreneur Startup Product 219

Startup Professionals Musings

SEPTEMBER 1, 2023

The most memorable businesses, like Starbucks and Apple, no longer sell products, they sell ‘experiences’ with a product at the center. The challenge is to transform and hardwire your entire team to think in these terms, rather than the default focus on distinct towers of product quality, closing the sale, or fixing a complaint.

Customer 106

Customer Custom Startup Competition 106

Startup Professionals Musings

APRIL 18, 2021

Others stage elaborate “training” sessions, to “assure” that everyone tells the same story. Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. Validation of product. If the product is in customer hands, expect some customers to be interviewed.

Technical Review 152

Technical Review Startup Satisfaction Summary 152

Startup Professionals Musings

MARCH 18, 2020

These must be countered by a focus on changes and training that benefit your people, as well as your business. Set up training courses that highlight agility, and adopt agile working practices. Amazon, for example , “grew up” in the last recession by continuing to expand their range of products and focused on automation.

Metrics 122

Metrics Training Satisfaction IBM 122

Startup Professionals Musings

JANUARY 18, 2023

With pervasive access to social media, customers no longer differentiate poor product repair and replacement from a poor shopping experience or customer usage satisfaction. Your challenge is to excel in all elements of a customer interaction, from pre-sales to long-term advocacy and image. Inflexible processes.

Competition 109

Competition Services Customer Custom 109

Startup Professionals Musings

JUNE 7, 2020

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Solution development and delivery.

Entrepreneur 131

Entrepreneur Outsource Development Startup Competition 131

Startup Professionals Musings

JANUARY 29, 2021

Whether it be in person, on the phone, or implied in your marketing, your people and their engagement level is the key driver of customer loyalty, advocacy, and sales growth. Engaged people are more productive than your best process. That takes less time and gives everyone greater satisfaction.

Satisfaction 154

Satisfaction Demand Resource Competition 154

Startup Professionals Musings

DECEMBER 7, 2020

Every business wants and needs top performers, but most entrepreneurs and executives assume that if they hire and train the smartest and most experienced people, they will get exceptional performance. Thus paying only for sales volume, when you desire high customer satisfaction, is not productive.

Entrepreneur 120

Entrepreneur Coach Satisfaction Resource 120

Startup Professionals Musings

DECEMBER 13, 2020

The most memorable businesses, like Starbucks and Apple, no longer sell products, they sell ‘experiences’ with a product at the center. The challenge is to transform and hardwire your entire team to think in these terms, rather than the default focus on distinct towers of product quality, closing the sale, or fixing a complaint.

Customer 168

Customer Custom Services Startup 168

Startup Professionals Musings

AUGUST 27, 2023

Measure progress through metrics on sales, revenue, and penetration. Seek customer feedback on ways to improve value and satisfaction. These start with your brand image, search visibility and process, and extend to the actual sales transaction. Seek to dominate your market over competitors.

Customer 91

Customer Custom Marketing Startup 91

Startup Professionals Musings

JANUARY 24, 2021

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Use this opportunity to validate their satisfaction and support for your company and your solution. My best advice is to stick to the middle ground. Status of the solution.

Technical Review 151

Technical Review Startup Satisfaction Invest 151

Startup Professionals Musings

DECEMBER 22, 2021

Your goal must be to make every aspect of a customer interaction a joy to both you and them, starting from the shopping experience, to the sales close, to delivery and service. Business and customer satisfaction data measurements are required, in addition to subjective assessments of team progress, tradeoffs, and investment decisions.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

AUGUST 30, 2023

In business, these cover the gamut from vision, creativity, innovation, to sales, financial management, and negotiation. Practice, train, and rehearse giving 100 percent. Poor work-life balance will leave you and your team working more hours but being less productive. We all have strengths and weaknesses.

Mentor 104

Mentor Startup Coach Satisfaction 104

Startup Professionals Musings

AUGUST 27, 2022

Farmers are the management that comes after the hunt, to build repeatable processes, do seasonal planning, and make sure all employees are well-fed and trained. Only a few of these slide into farming, as the company grows in employees and products. They build businesses as their lifestyle, not as a job.

Entrepreneur 124

Entrepreneur Marketing News Slides 124

InfoChachkie

FEBRUARY 19, 2014

For most companies, existing customers are the most economical and lucrative source of incremental sales. In fact, the authors of Guerrilla Selling recommend that companies focus 60% of their sales efforts soliciting additional revenue from their legacy customers. 1% - 3% of the additional sales). Consistency Matters.

SaaS 215

SaaS Pricing Sales Customer 215

Startup Professionals Musings

AUGUST 3, 2022

These events are also opportunities to get a better handle on customer requirements, as well as measure your customer satisfaction and market trends. Any increase in brand recognition, as well as personal connections, is a multiplier to your existing marketing and sales efforts. Establish a partnership with a complementary business.

Marketing 119

Marketing Social Media Mentor Conference 119

Startup Professionals Musings

JULY 15, 2020

Many of the entrepreneurs like you that I have met in my role as a business advisor are really product creators versus business creators, convinced that a great product will generate a great business. In most businesses, this means selling something, and proving that your product or service has value.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140

Startup Professionals Musings

FEBRUARY 28, 2020

You must never stop looking for ways to get more traction with fewer personal hours, and more productivity, efficiency, and momentum from the team. In my view, it’s really unfortunate that most employees in business are still paid by the hour, regardless of their productivity. Evaluate where technology and training can help.

Metrics 124

Metrics Entrepreneur Satisfaction Study 124

Startup Professionals Musings

SEPTEMBER 2, 2018

The critical success factors for a product business are well known, starting with selling every unit with a gross margin of 50 percent or more, building a patent and other intellectual property, and continuous product improvement. Low cost and low margin products can be winners, if the volume is high enough.

Services 72

Services Startup Training Writing 72

Startup Professionals Musings

APRIL 20, 2015

Too many founders have learned that passion and free beta products do not imply a sustainable business. Proof of any business model starts with a finished product or solution, sold to a new customer for full price, with high satisfaction for the value received. Word of mouth is not adequate for marketing and sales.

Startup 107

Startup Sales Customer Custom 107

Startup Professionals Musings

JANUARY 2, 2019

You may have a strong product development background, but typically have minimal experience in hiring and leading team members and groups, or managing financials. Recruit the best talent and promote/train team managers. For example, I knew Bill Gates back in the early startup days of Microsoft. The team must handle daily tasks.

Company 99

Company Companies Technical Review Startup 99

Startup Professionals Musings

JUNE 27, 2014

The critical success factors for a product business are well known, starting with selling every unit with a gross margin of 50 percent or more, building a patent and other intellectual property, and continuous product improvement. Low cost and low margin products can be winners, if the volume is high enough.

Services 105

Services Startup Training Writing 105

Startup Professionals Musings

MAY 24, 2015

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Solution development and delivery.

Outsource Development 99

Outsource Development Startup Competition Ideas 99

Startup Professionals Musings

AUGUST 17, 2016

The critical success factors for a product business are well known, starting with selling every unit with a gross margin of 50 percent or more, building a patent and other intellectual property, and continuous product improvement. Low cost and low margin products can be winners, if the volume is high enough.

Services 61

Services Startup Training Writing 61

Startup Professionals Musings

NOVEMBER 20, 2019

Farmers are the management that comes after the hunt, to build repeatable processes, do seasonal planning, and make sure all employees are well-fed and trained. Only a few of these slide into farming, as the company grows in employees and products. They build businesses as their lifestyle, not as a job.

Entrepreneur 95

Entrepreneur News Slides Startup 95

Startup Professionals Musings

MAY 28, 2016

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Solution development and delivery.

Ideas 62

Ideas Outsource Development Startup Competition 62

Startup Professionals Musings

APRIL 8, 2013

Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” Traditional” marketing, sales, and product management organizations often lead to mediocrity. Train all the time. Every interaction every day is a training event, and you can capitalize on it or not.

Startup 101

Startup Training Study Customer 101

SoCal CTO

OCTOBER 11, 2010

Of course, improving customer satisfaction is a goal, but the system would drill down to specific issues such as knowledge of store layout. For automotive sales associates, the rewards were prizes, trips, etc. There’s a bit of training required to cover things like roles, alignment, how things work.

Satisfaction 167

Satisfaction Examples Course Technical Review 167

Startup Professionals Musings

MARCH 6, 2016

Every business wants and needs top performers, but most entrepreneurs and executives assume that if they hire and train the smartest and most experienced people, they will get exceptional performance. Thus paying only for sales volume, when you desire high customer satisfaction, is not productive.

Coach 52

Coach Satisfaction Entrepreneur Resource 52

Startup Professionals Musings

JUNE 29, 2012

Others stage elaborate “training” sessions, to “assure” that everyone tells the same story. Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. Validation of product. If the product is in customer hands, expect some customers to be interviewed.

Technical Review 98

Technical Review Startup Satisfaction Training 98

Startup Professionals Musings

MARCH 4, 2012

Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” Traditional” marketing, sales, and product management organizations often lead to mediocrity. Train all the time. Every interaction every day is a training event, and you can capitalize on it or not.

Training 109

Training Startup Study Customer 109

Startup Professionals Musings

JULY 26, 2013

Others stage elaborate “training” sessions, to “assure” that everyone tells the same story. Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. Validation of product. If the product is in customer hands, expect some customers to be interviewed.

Technical Review 97

Technical Review Startup Satisfaction Summary 97

Startup Professionals Musings

NOVEMBER 2, 2015

Creating an innovative new business is guaranteed to test your skills, patience and determination, and you need to derive satisfaction from the journey, as well as the destination. Usually it pays to dig deeper on lost sales opportunities and negative customer reviews to resolve a deep-seated product deficiency or delivery channel issue.

Startup 100

Startup Entrepreneur Satisfaction Metrics 100

Startup Professionals Musings

JANUARY 17, 2015

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Use this opportunity to validate their satisfaction and support for your company and your solution. My best advice is to stick to the middle ground. Status of the solution.

Technical Review 108

Technical Review Startup Satisfaction Entrepreneur 108

Startup Professionals Musings

JULY 13, 2018

During my early years of managing in business, I always assumed that if I hired and trained the smartest and most experienced people I could find, I would get outstanding productivity. Give team members the training, tools, and data to do the job. Don’t surprise your employee at the end.

Technical Review 51

Technical Review Startup Training Netflix 51