InfoChachkie

NOVEMBER 18, 2010

Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. Rather than blindly follow this advice, consider measuring your NPS after unpleasant customer interactions, via a web form.

.Net 182

.Net Satisfaction Entrepreneur Custom 182

Startup Professionals Musings

SEPTEMBER 2, 2018

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. On the product side, once you have a proven product and business model, all you need is money to build inventory, and a sales and marketing operation to drive the business.

Services 72

Services Startup Training Writing 72

Startup Professionals Musings

JUNE 17, 2016

Entrepreneurs don’t realize that this burden is actually costing them over $200 billion in repeat sales, according to a recent study by the W. We all know it’s less expensive to automate the support role, through web site forms and touch-tone phone systems. For too many small businesses, customer service is still seen as a “burden.”

Custom 56

Custom Customer Startup Satisfaction 56

Both Sides of the Table

APRIL 2, 2014

We feel pressure to hit milestones for a variety of reasons: Investor presentations, conference demos, customer sales meetings, competitive pressures, a need to drive revenue, business development commitments – whatever. CEOs are time-driven creatures. In summary – I have been involved with software development for 25 years.

Software 344

Software Startup Design Course 344

Startup Professionals Musings

AUGUST 22, 2015

Others admit to surfing the web even during religious services. This requirement for effective listening is why customer satisfaction online and phone surveys may identify big problems, but don’t really address customer needs for future of your business. Requests for input that are thinly disguised sales pitches won’t work.

Custom 104

Custom Customer Startup Social Network 104

Startup Professionals Musings

APRIL 4, 2015

Many soon find that what you do in a personal context doesn’t necessarily translate to your business, and measuring business value is quite different from measuring personal satisfaction. Add a blog to give yourself a voice, show your expertise, but skip the sales pitch.

Social Media 108

Social Media Media Startup Tips 108

Startup Professionals Musings

JULY 12, 2014

Others admit to surfing the web even during religious services. This requirement for effective listening is why customer satisfaction online and phone surveys may identify big problems, but don’t really address customer needs for future of your business. Requests for input that are thinly disguised sales pitches won’t work.

Custom 106

Custom Customer Entrepreneur Social Network 106

Startup Professionals Musings

JUNE 27, 2014

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. On the product side, once you have a proven product and business model, all you need is money to build inventory, and a sales and marketing operation to drive the business.

Services 105

Services Startup Training Writing 105

Startup Professionals Musings

FEBRUARY 7, 2018

Others admit to surfing the web even during religious services. This requirement for effective listening is why customer satisfaction online and phone surveys may identify big problems, but don’t really address customer needs for future of your business. Requests for input that are thinly disguised sales pitches won’t work.

Custom 53

Custom Customer Social Network Study 53

Startup Professionals Musings

MAY 8, 2012

The right time to put a formal customer service program in place, with measurements, is before the first sale of your product or service to a customer. You can’t manage what you don’t measure, and customer satisfaction these days is one the most critical success factors to every business. Foster relationships. Go above & beyond.

Custom 96

Custom Customer Training Services 96

Startup Professionals Musings

AUGUST 17, 2016

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. On the product side, once you have a proven product and business model, all you need is money to build inventory, and a sales and marketing operation to drive the business.

Services 61

Services Startup Training Writing 61

Startup Professionals Musings

MARCH 5, 2011

The right time to put a formal customer service program in place, with measurements, is before the first sale of your product or service to a customer. You can’t manage what you don’t measure, and customer satisfaction these days is one the most critical success factors to every business. Foster relationships. Go above & beyond.

Custom 90

Custom Customer Startup Training 90

Tech Zulu Event

NOVEMBER 10, 2013

The challenge is in getting clear numbers, but not often as cleanly as a basic web analytics report. At Fandango, they examine ticket sales and trends over time. These factors can vary greatly week to week, and movie launches often influence what sales look like. Web analytics, pretty clear. For example?

Product 87

Product Fandango Design Startup 87

Startup Professionals Musings

MARCH 4, 2010

Ideally that would be with the first sale of your product or service to a customer. You can’t manage what you don’t measure, and customer satisfaction these days is one the most critical success factors to every business. To close large sales, a firm's customer service staff needs to build and foster relationships with customers.

Custom 85

Custom Customer Services Training 85