Remove Satisfaction Remove Social Media Remove Training
article thumbnail

6 Ways To Make Customers Remember You As Exceptional

Startup Professionals Musings

Today, in this age of pervasive social media and two-way communication, the focus needs to get beyond demographics into personalities. Train customer-facing team to collaborate with customers. Internal training and policies are not adequate to create great customer experiences. Marty Zwilling.

Custom 158
article thumbnail

7 Success Factors When Your People Are The Solution

Startup Professionals Musings

If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. You don’t have enough hours in a day, or trained people, to succeed with lower margins in a services startup. Capture your “secret sauce.” Don’t let your service be viewed as a commodity.

Startup 174
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

6 Keys To Creating An Impressive Purchaser Experience

Startup Professionals Musings

Today, in this age of pervasive social media and two-way communication, the focus needs to get beyond demographics into personalities. Train customer-facing team to collaborate with customers. Internal training and policies are not adequate to create great customer experiences.

Customer 131
article thumbnail

8 New Ways To Focus On Customers For Trust And Profit

Startup Professionals Musings

Customer expectations of a relationship and personalization are stretching every business today, and pervasive use and confidence in social media by customers can override all your image building and marketing messages. Supplement this feedback with more formal modern satisfaction surveys, like the Net Promoter Score.

Custom 133
article thumbnail

How to Use Generative AI and LLMs to Improve Search

TechEmpower

With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. Moreover, LLMs come equipped with an extensive knowledge base derived from the vast amounts of data they've been trained on.

article thumbnail

6 Ways To Test Your New Venture Sustainability Early

Startup Professionals Musings

Proof of any business model starts with a finished product or solution, sold to a new customer for full price, with high satisfaction for the value received. Don’t assume that only customer-facing employees need to understand sales, and that these people can be hired and trained at the last minute. Start selling it before you build it.

Sales 165
article thumbnail

How To Prepare Your New Venture For Investor Scrutiny

Startup Professionals Musings

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Make sure everyone accurately posts their role with your startup on social media profiles, resumes, and references. My best advice is to stick to the middle ground.