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A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

As crazy as this scenario sounds, it is very similar to the “scoring process” companies engage in when they track Net Promoter Scores. Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. A Net Promoter Score of 10 and a bank account of 0 equal a failed venture.

.Net 182
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A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

As crazy as this scenario sounds, it is very similar to the “scoring process” companies engage in when they track Net Promoter Scores. Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. A Net Promoter Score of 10 and a bank account of 0 equal a failed venture.

.Net 168
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Another personal story: Timing is everything in a sale.

Berkonomics

The company of eight was engaged in web design, which, early in the growth of middle-sized business on the web, was hot at the time. And yes, his partner had a valid suit, having been locked out of the web-design business and denied access to decisions and accounting information. The surprise I could not ignore.

Sales 120
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Why you should never have a data room — the most counter-intuitive fund-raising advice you’ll ever…

Both Sides of the Table

Or if you’re a VC raising from LPs you have to list all of your deals, your investment value, your carrying value, your multiples, your IRRs, TVPIs, DPIs, etc along with net cashflows plus your previous LPAs. For starters you have to realize that fund-raising is a sales process. and then asking to take a brochure home with you.

Funding 336
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Timing is everything in a sale of a business.

Berkonomics

The company of eight was engaged in web design, hot at the time. But the real asset became obvious at almost exactly 5 PM that day, when all eight stopped what they were doing and began using a tool they had licensed from a Florida company to find other Internet gamers to join them in playing intense first party shooter games over the ‘net.

Sales 149
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Interview with Michael Kantor, Orgoo

socalTECH

There are a lot of users, with lots of different email and instant messaging accounts, who are finding that there are too many ways to communicate with their friends and associates. People are using email, IM, soc nets like LinkedIn and Facebook, SMS, and video chat -- all of these are really places to communicate.

Email 113
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How to Profit: “Thank You Metrics” – Community First, Money Second

Tech Zulu Event

NOT just because they have the best deals on web based business tools. I am a raving fan of AppSumo because the creator of the brand, Noah Kagan , leads his company focusing on community first and sales second. And he showed us examples how implementing his team’s innovations directly sky rocketed company sales.

Metrics 87