Remove 2017 Remove Customer Remove Metrics
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A year in review: productboard’s top 10 posts from 2017

socalTECH

Read on for our top posts from 2017! ?? Anyone could submit an idea, and others in the customer community could participate by upvoting and commenting on the ideas they liked best! In the meantime, we’ll continue publishing thoughts and ideas we’ve learned from great product managers here. Still prioritizing features in a spreadsheet?

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What Happens When Startups Turn from Their Innovation Stage to Operational Excellence?

Both Sides of the Table

There is nothing more pure than building a product, putting it out in the world and seeing paying customers using your product and in some cases loving it. As companies get this initial customer feedback on their product they start to have to ask harder questions about unit economics: How much does it cost us to acquire a new customer?

Startup 286
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6 Keys to Marketing Customer Experience vs Products

Startup Professionals Musings

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

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7 Ways To Survive The Retail Customer Shift To Online

Startup Professionals Musings

Measure your agility by putting metrics on change. Count the number of new projects, time and resources required to implement, and measure the return in revenue, customer satisfaction, or cost savings. Create a non-online memorable customer experience. Build a community with face-to-face between customers.

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7 Steps To Driving A Culture Of Business Innovation

Startup Professionals Musings

Frame the way you want to change the world, and make it about the customer. Decide what to measure and create metrics. Make sure your measurements are customer-oriented, as well as focused on internal processes. What has your business done lately to excite your existing customers and keep them loyal?

Startup 81
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8 Disciplines for Transforming Ideas Into Businesses

Startup Professionals Musings

In fact, I can condense the sum of my business experiences into eight key disciplines: Start with a total and ongoing customer focus. Don’t assume anything until you have done market research and listened to real customers. Then assume the customers will change over time, so never stop listening.

Ideas 72
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8 Principles For Building A Competitive Core Business

Startup Professionals Musings

As a startup, you need to use your limited resources to excel at a few core things for your best customers, in order to stand out and get the momentum going. Your customers’ biggest need is not for more things. Your best strategy is to find more customers that fit the things you do best, rather than building more things.