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Relativity Space has a new customer for its 3D-printed rockets: Established satellite maker and operator Iridium, which has picked the company for launches in 2023. “Not only do we have a second launch site, but we have an anchor customer. . “Not only do we have a second launch site, but we have an anchor customer.
With business teams now getting back together in the workplace after primarily working remotely during the pandemic , it’s an ideal time to implement change and make sure your team is feeling a renewed sense of satisfaction, high engagement, and maximum productivity. Let that be part of their job satisfaction.
For your own happiness and satisfaction, I recommend you start instead working from that higher purpose and passion. All too often, business owners find the financial returns alone do not provide the long-term satisfaction and success they assumed would come with all the hard work and challenges that come with every business, large or small.
Leading change is even harder, trying to balance the demands of the customers against the needs and expectations of employees. In parallel with fulfilling your own needs, always use your power to fulfill the needs of customers and team members. You can change products and services, but service and quality to customers must endure.
So here are my own top recommendations on how to think about your business aspirations, and put innovation in perspective among all the other priorities you will need to achieve success and satisfaction with your role on the road ahead. Search for customer pain rather than high margins. New customers don’t see incremental improvements.
These haven’t changed much over the years, but still seem to be often overlooked by business professionals and leaders in their haste to keep up with peers, competitors, and customers in today’s volatile environment. Timely follow-up on customer and team member requests. Stretch here also increases job satisfaction.
Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.
A common initiative I hear from business owners today is their effort to improve the customer experience. To achieve real growth, business leaders need to improve both employee as well as customer experiences. Flexible – listen to allow flex hours and customization. Proactive – timely communication to build trust.
Most business professionals I know have been conditioned to think of inflation as highly negative, driving up their costs, and reducing customer buying. I see it as an opportunity to find new ways to attract customers , make long-needed changes to improve productivity, and lower your own costs of doing business.
Here is my list of eight key strategies and tactics, gleaned from my own observations and feedback, which I believe will define you as a trusted leader, and will result in loyal teams to amplify your business initiatives into long-term success and satisfaction: Share your values and expectations to everyone.
Listen to your team, mentors, and customers to recognize real successes and failures, and surround yourself with people who can fill in the gaps. Allocate your time and resources to customer expectations and competitor challenges. Marty Zwilling First published on Inc.com on 08/16/2023 We all have strengths and weaknesses.
Everyone in the company must adopt the principles of customer-first focus, agility in responding to change, and constant innovation to improve your processes as well as the solution. Seek customer feedback on ways to improve value and satisfaction. Make customer experience your key priority.
These are necessary to attract customers, investors, and give you a line of defense with competitors. Test your plan to get feedback from real customers. Use social media or reward target customers to volunteer for a feedback session. Marty Zwilling First published on Inc.com on 08/08/2023
This promotes more psychological safety, better relationships, and allows all to work effectively in uncomfortable situations with customers and peers. You need both to create better outcomes and increase job satisfaction. Marty Zwilling First published on Inc.com on 09/27/2023 Demonstrate the courage to take risks.
It leads to better team member retention and will ultimately give you a competitive advantage, more productivity, and fewer customer crises. Of course, it’s always important to be positive and optimistic about the future and look forward to sharing your journey to business success and personal satisfaction.
They ask me for a perspective on the pros and cons of that dream, the potential for increased satisfaction , and the probability of their long-term growth and success. The winners are the ideas that cause enough customers today to pull out their wallet and lay down their money to pay for solutions. Life is too short to not have fun.
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