Startup Professionals Musings

APRIL 12, 2023

Thus I was pleased to see some excellent generic change guidance and experience in a new book, “ Good Power ,” by Ginni Rometty. You can change products and services, but service and quality to customers must endure. My approach has always been to look at the specifics of each case, rather than try to offer a general solution.

Satisfaction 130

Satisfaction IBM IBM Summary 130

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Know your customers intimately.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

DECEMBER 22, 2021

I was happy to see quantified evidence of this in a new book, “ Winning on Purpose ,” by Fred Reichhheld, creator of the Net Promoter system of management, in concert with Darci Darnell and Maureen Burns. Too many businesses I know still see customer service as a burden, rather than an opportunity to gain loyalty and advocacy.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

SEPTEMBER 16, 2020

I found some excellent guidance on the specifics in the classic book, “ What Customers Crave ,” by Nicholas J. He outlines six key steps in your journey from yesterday’s customer service to today’s required delivery of exceptional customer experiences: Define the whole customer experience versus service. Marty Zwilling.

Customer 158

Customer Custom Social Media Satisfaction 158

Startup Professionals Musings

JULY 9, 2022

The challenge is that every new business needs to be innovative and different, in order to rise above the crowd, bring real change to the world, and give you the satisfaction you seek. So for those of you that love checklists, I saw some real value in the classic book by James M. Infrastructure as a Service (IaaS). Gamification.

Technology 133

Technology Cloud Computing Social Media Networking 133

Startup Professionals Musings

JANUARY 30, 2022

The first chasm is getting the customer requirements right, product or service, to satisfy a real need that a large number of customers will pay real money to satisfy. The result is that customer satisfaction in unachievable or at least very expensive.

Startup 150

Startup Technical Review Customer Custom 150

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Know your customers intimately.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

OCTOBER 4, 2023

In this context, constraints might more reasonably be seen as beautiful by entrepreneurs, just as they are described in the classic book, “ A Beautiful Constraint ,” by renowned marketing consultants Adam Morgan and Mark Barden. Adding priced services is another way to augment a product business. Create new kinds of solutions.

Resource 112

Resource Ideas Competition Entrepreneur 112

Startup Professionals Musings

MARCH 9, 2019

There are many ‘experts’ out there telling you how to do it, or even offering their services. Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in a classic book titled simply " Social Media Metrics.

Social Media 98

Social Media Media Metrics Satisfaction 98

Startup Professionals Musings

FEBRUARY 10, 2020

Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. Every startup team member is close to the customer front lines, so they see how every function does or does not add value to the service they give to the customer.

Satisfaction 124

Satisfaction Organization Customer Custom 124

Startup Professionals Musings

SEPTEMBER 1, 2023

I remember the classic book, “ Driven to Delight ,” by Joseph A. Your competition is global, so today’s customers are demanding world-class service. Michelli, with inspiring stories on how one well-known company, Mercedes-Benz, made the transition and is profiting as a result. Set the expectation for continuous improvement.

Customer 106

Customer Custom Startup Competition 106

Startup Professionals Musings

NOVEMBER 5, 2021

Here are some tips from a classic book by Harvey Mackay, “ Use Your Head to Get Your Foot in the Door ,” which work even better in a startup than they do in a bigger company: Make yourself indispensable. If you see a customer service problem hurting the company, step up proactively with a proposal to fix it. Marty Zwilling.

Startup 125

Startup Journal Outsource Tips 125

Startup Professionals Musings

SEPTEMBER 3, 2023

It is no longer enough to just have a great product or service. How to do this right is illustrated well in a classic book, “ Matter: Move Beyond the Competition, Create More Value, and Become the Obvious Choice ,” by Peter Sheahan and Julie Williamson, PhD.

Company 116

Company Companies Customer Custom 116

Startup Professionals Musings

MAY 25, 2022

In every case, a partner can be an asset, bringing new skills and perspectives to the business; or a burden, making every decision more difficult, and taxing your lifestyle satisfaction. I was pleased to see this approach highlighted as well in a new book for startups, “ Zero to IPO ,” by Frederick Kerrest.

Technical Review 125

Technical Review Satisfaction Summary Startup 125

Tech.Co

DECEMBER 4, 2020

Under Hsieh’s leadership, Zappos revolutionized the apparel industry, and e-commerce in general, by being one of the first to prioritize customer satisfaction and service. And removing time constraints on customer service team members so they could give customers the time they need, and delight them with special, unexpected offers.

Commerce 207

Commerce Statistics Customer Custom 207

Startup Professionals Musings

APRIL 2, 2022

Today’s customer buying dynamics are all about “user experience,” according to Brian Solis, in his classic book “ What’s the Future of Business? ”. The result is that over 60% of online shoppers are brand loyal due to other online satisfaction data. High-technology product startups, without customers, don’t make a business.

Customer 122

Customer Custom Social Media Technical Review 122

Startup Professionals Musings

SEPTEMBER 27, 2021

I found these required attributes outlined well in the classic book, “ Customer Service the Sandler Way ,” by customer care expert Anne MacKeigan. In a startup, it’s everyone’s job to more fully understand requirements, competition, as well as customer satisfaction. Highlight your good relationships.

Startup 135

Startup Customer Custom Tool 135

Startup Professionals Musings

APRIL 16, 2022

Thus I was pleased to see a much more complete and broader perspective of employee support recommendations in a new book, “ Employees First! ” by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. Occupational satisfaction.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Startup Professionals Musings

SEPTEMBER 15, 2021

But very quickly, it is becoming obvious to startups that the value and satisfaction exceeds the costs. Several good discussions take a whole chapter in the classic book “ Mind Your Business: Thoughts for Entrepreneurs ,” by international entrepreneur Toine Knipping: Investors favor startups that integrate social responsibility.

Startup 149

Startup Organization Customer Custom 149

Startup Professionals Musings

APRIL 6, 2022

You won’t often find that recommended by consultants, so I was pleasantly surprised to see the key points highlighted in a new book, “ Self-Made Boss ,” by Jackie Reses and Lauren Weinberg. As businesses grow, it becomes harder and harder to provide that high standard of personalized service. Your business model thrives on exclusivity.

Satisfaction 92

Satisfaction Training Customer Custom 92

Startup Professionals Musings

MAY 2, 2022

They are not having the impact they expected, and they are not feeling the personal satisfaction they need for next level motivation. Your team will quickly sense your insights and sincerity , leading to greater impact and satisfaction by everyone. This is a tough challenge for every coach and mentor.

Entrepreneur 90

Entrepreneur Satisfaction Coach Mentor 90

Startup Professionals Musings

AUGUST 14, 2023

Both ends of this spectrum fail to bring long-term satisfaction or success. In the name of this cause, the company donates time, services, and at least one percent of their sales to hundreds of grassroots environmental groups around the world. Purpose must not be perceived as just a gimmick.

Framework 95

Framework Customer Custom Tips 95

Startup Professionals Musings

DECEMBER 5, 2020

No matter what people may proclaim, everyone in business is looking to achieve the highest possible level of satisfaction and financial success in their career. I saw these highlighted well in a classic book, “ Get Smart! ” For best results, my advice is to think like an entrepreneur, even if you are a corporate employee.

Entrepreneur 117

Entrepreneur Sales Customer Custom 117

Startup Professionals Musings

JANUARY 23, 2021

In this context, constraints might more reasonably be seen as beautiful by entrepreneurs, just as they are described in the classic book, “ A Beautiful Constraint ,” by renowned marketing consultants Adam Morgan and Mark Barden. Adding priced services is another way to augment a product business. Create new kinds of solutions.

Startup 164

Startup Resource Entrepreneur Competition 164

Startup Professionals Musings

APRIL 11, 2022

Now I see in a classic book, “ Business Models for Teams ,” by Tim Clark and Bruce Hazen, an extension of this process to down inside the venture, for teams and individuals. Think of value propositions as bundles of services or products that create benefits (value) for customers. It shows you how everyone works in synergy.

Funding 133

Funding Activity Customer Custom 133

Startup Professionals Musings

NOVEMBER 21, 2020

Both ends of this spectrum fail to bring long-term satisfaction or success. In the name of this cause, the company donates time, services, and at least one percent of their sales to hundreds of grassroots environmental groups around the world. Purpose must not be perceived as just a gimmick.

Tips 174

Tips Framework Customer Custom 174

Startup Professionals Musings

DECEMBER 1, 2021

I was happy to see some good guidance on this business transformation in a new book, “ Lead With We ,” by Simon Mainwaring. Repurpose product and services for emergent needs. Skip the shortcuts you may be taking to get an edge on your competitors at the expense of quality or customer service.

Examples 128

Examples Social Media Summary Satisfaction 128

Startup Professionals Musings

FEBRUARY 24, 2020

While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. You can easily adjust services to control cash-flow. Outsourcing can give your startup a more mature image.

Outsource 123

Outsource Startup Technical Review Training 123

Startup Professionals Musings

DECEMBER 20, 2020

It is no longer enough to just have a great product or service. How to do this right is illustrated well in a classic book, “ Matter: Move Beyond the Competition, Create More Value, and Become the Obvious Choice ,” by Peter Sheahan and Julie Williamson, PhD.

Customer 167

Customer Custom Satisfaction Marketing 167

Startup Professionals Musings

JANUARY 28, 2022

That isn’t very fulfilling to the growing number of entrepreneurs whose vision and satisfaction comes from making the world a better place, and enjoying a leisurely lifestyle with friends and family. A truly fulfilled life means meeting the four core needs: acceptance, connection, purpose, and service. Fulfillment is a choice.

Entrepreneur 153

Entrepreneur Coach Satisfaction Mentor 153

Startup Professionals Musings

MARCH 12, 2017

There are many ‘experts’ out there telling you how to do it, or even offering their services. Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in a classic book titled simply " Social Media Metrics.

Social Media 69

Social Media Media Metrics Satisfaction 69

Startup Professionals Musings

APRIL 28, 2021

Thus I was pleased to see my own insights covered in a new book, “ Why Startups Fail ,” by Tom Eisenmann, a Harvard Business School professor, who has mentored many more entrepreneurs, and authored more than a hundred HBS case studies from real-world startups. You need predictable miracles and moonshots for success.

Technical Review 131

Technical Review Case Study Mentor Software Review 131

Startup Professionals Musings

DECEMBER 19, 2022

Indeed, there are many self-assessment tools available online, but I was more impressed with insights provided in a classic book “ What Motivates Me: Put Your Passions to Work ,” by Adrian Gostick and Chester Elton. These are still good people with an intent to provide great products and services, but making a difference takes a back seat.

Entrepreneur 110

Entrepreneur Organization Customer Custom 110

Startup Professionals Musings

SEPTEMBER 29, 2019

The challenge is that every new business needs to be innovative and different, in order to rise above the crowd, bring real change to the world, and give you the satisfaction you seek. So for those of you that love checklists, I saw some real value in the classic book by James M. Infrastructure as a Service (IaaS). Gamification.

Technology 86

Technology Cloud Computing Social Media Networking 86

Startup Professionals Musings

APRIL 27, 2019

The first chasm is getting the customer requirements right, product or service, to satisfy a real need that a large number of customers will pay real money to satisfy. The result is that customer satisfaction in unachievable or at least very expensive.

Technical Review 102

Technical Review Customer Custom Satisfaction 102

InfoChachkie

MARCH 23, 2015

Such scores attempt to quantify a company’s overall customer satisfaction by asking customers, "How likely is it that you would recommend our company to a friend or colleague?" The higher a company’s NPS, allegedly the higher its customer satisfaction. A Net Promoter Score of 100 is small consolation if your bank account score is 0.

.Net 100

.Net Startup Satisfaction Technical Review 100

Startup Professionals Musings

JULY 7, 2021

Today your reputation online is more important than your price, service, or location. I can provide you the basics in strategy and tactics, but I was impressed with the guidelines in a new book, “ Control the Narrative: The Executive's Guide to Building, Pivoting and Repairing Your Reputation ,” by Lida Citroen.

Social Media 144

Social Media Media Summary Satisfaction 144