Startup Professionals Musings

AUGUST 3, 2020

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Startup 174

Startup Training Services Writing 174

socalTECH

MARCH 30, 2011

Last week, El Segundo-based Accordent Technologies , a developer of webcasting and presentation services and software, was acquired by Polycom, in a $50M deal. The firm's investor was San Diego-based TVC Capital , which invested only $4M in total in Accordent before it was acquired. Talk more about your philosophy of investments?

Capital 168

Capital Hermosa Beach El Segundo Invest 168

Startup Professionals Musings

AUGUST 17, 2016

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 61

Services Startup Training Writing 61

socalTECH

JUNE 24, 2016

Santa Monica-based HomeHero , the home care technology and services startup founded by Kyle Hill and Mike Townsend, has linked up with Cedars-Sinai to launch a new program called Safe Transition Home. Financial impact of the deal was not announced. READ MORE>>.

Santa Monica 113

Santa Monica Satisfaction Capital Funding 113

Startup Professionals Musings

SEPTEMBER 16, 2020

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Traditional customer service, focused on fixing bad transactions, is too little, too late. As a popular strategist in the areas of customer experience design and innovation, Webb knows.

Customer 158

Customer Custom Social Media Satisfaction 158

Startup Professionals Musings

OCTOBER 19, 2022

Yet as I mentor entrepreneurs around the country, crowdfunding still seems to be one of the least understood approaches to startup funding, with more myths than accredited angels and professional venture capital investors combined. The crowd gets the satisfaction of helping, with minimal risk, and no expectation of any high return.

Funding 141

Funding Startup Outsource Development Satisfaction 141

Startup Professionals Musings

NOVEMBER 26, 2022

Maintaining your team’s passion and freedom to focus first on innovating for customers are only a couple of the reasons for thinking hard before you seek money from crowdfunding, angel investors, venture capital organizations, or attempt to qualify for a public stock offering. Explaining actions to investors takes time you don’t have.

Funding 107

Funding Startup Satisfaction Venture Capital 107

Startup Professionals Musings

SEPTEMBER 20, 2010

But recently I was asked about success factors for services startups, and I quickly realized that there is very little published to help the thousands of startups that fall in this category. The distinction between product companies and services companies is easy to see. Scaling services means cloning yourself.

Product 91

Product Services Satisfaction Patents 91

Xconomy

SEPTEMBER 26, 2019

The Medallia (NYSE: MDLA ) IPO earlier this year was one of a number of successful public market debuts by companies offering cloud-based software, often dubbed software-as-a-service. Businesses use the company’s software tools to help monitor customer satisfaction. Read more » Reprints | Share: UNDERWRITERS AND PARTNERS.

Software 95

Software Startup Satisfaction Customer 95

Startup Professionals Musings

FEBRUARY 29, 2020

Maintaining your team’s passion and freedom to focus first on innovating for customers are only a couple of the reasons for thinking hard before you seek money from crowdfunding, angel investors, venture capital organizations, or attempt to qualify for a public stock offering. Explaining actions to investors takes time you don’t have.

Startup 124

Startup Satisfaction Venture Capital Entrepreneur 124

Startup Professionals Musings

JULY 14, 2023

Every existing business, as well as every startup, needs to reassess their product or service in the context of these five forces: Intensity of competitive rivalry. You are never the only alternative, hopefully just the best, in price, utility, and satisfaction. This is where most current business plan analyses focus today.

Competition 88

Competition Startup Framework Pricing 88

Startup Professionals Musings

SEPTEMBER 25, 2020

Today, customers are looking for real relationships, a memorable shopping experience, and satisfaction of a higher purpose. For example, Tesla and Elon Musk have capitalized on the environmental benefits of electric vehicles, coupled with a more memorable shopping experience by eliminating dealers.

Customer 133

Customer Custom Satisfaction Examples 133

Startup Professionals Musings

OCTOBER 24, 2020

Every existing business, as well as every startup, needs to reassess their product or service in the context of these five forces: Intensity of competitive rivalry. You are never the only alternative, hopefully just the best, in price, utility, and satisfaction. This is where most current business plan analyses focus today.

Competition 151

Competition Startup Framework Pricing 151

Startup Professionals Musings

JANUARY 20, 2020

Yet as I mentor entrepreneurs around the country, it still seems to be one of the least understood approaches to startup funding, with more myths than accredited angels and professional venture capital investors combined. The crowd gets the satisfaction of helping, with minimal risk, and no expectation of any high return.

Entrepreneur 129

Entrepreneur Outsource Development Satisfaction Equity 129

Startup Professionals Musings

MAY 2, 2022

They are not having the impact they expected, and they are not feeling the personal satisfaction they need for next level motivation. Your team will quickly sense your insights and sincerity , leading to greater impact and satisfaction by everyone. This is a tough challenge for every coach and mentor.

Entrepreneur 90

Entrepreneur Satisfaction Coach Mentor 90

Startup Professionals Musings

JUNE 2, 2011

Thiel is providing his mentees with capital to make their startups a reality. When you don't accept capital from someone else, you aren't beholden to anyone else's input. When you don't accept capital from someone else, you aren't beholden to anyone else's input. Customer service is free. You get to call the shots.

Startup 92

Startup Capital Blogging Ideas 92

Startup Professionals Musings

SEPTEMBER 15, 2021

But very quickly, it is becoming obvious to startups that the value and satisfaction exceeds the costs. More and more customers choose a company based on their perceptions about the good that they do, as well as the price and service. It is easier to recruit and retain human capital.

Startup 149

Startup Organization Customer Custom 149

Startup Professionals Musings

APRIL 2, 2022

The result is that over 60% of online shoppers are brand loyal due to other online satisfaction data. Perhaps the greatest asset in social capital is that of benevolence. In today’s social networks, the social economy is defined by how people earn and spend social capital. Reciprocity – pay it forward. First Moment of Truth.

Customer 122

Customer Custom Social Media Technical Review 122

Startup Professionals Musings

DECEMBER 1, 2021

If you haven’t changed for several years the way you do common processes, like customer satisfaction surveys, lead generation, and marketing, it’s time to look at the new remote apps and social media platforms for more effective and relevant alternatives. Repurpose product and services for emergent needs.

Examples 128

Examples Social Media Summary Satisfaction 128

Startup Professionals Musings

APRIL 11, 2022

Think of value propositions as bundles of services or products that create benefits (value) for customers. Every entrepreneur needs to know and communicate the total costs associated with their solution or product, including cost of goods sold, customer acquisition costs, capital costs, operational expenses, and partner costs.

Funding 133

Funding Activity Customer Custom 133

Startup Professionals Musings

JULY 13, 2022

You need to evaluate the tradeoffs of getting investment capital from angel investors and crowdsourcing. You need to use every digital channel available for marketing and visibility, no matter how dedicated you and your team are to customer service and satisfaction. Secure outside expansion funding through investors.

Technical Review 142

Technical Review Social Media Conference Customer 142

InfoChachkie

AUGUST 22, 2016

I had the honor of moderating a panel of three SaaS CEOs who have collectively raised nearly $40 million of venture capital and are on their way to breakout success: Reed Shaffner of Workpop , Jerry Jao of Retention Science and Ara Mahdessian from ServiceTitan. Sure You Track Satisfaction, But Whose Success Are You Monitoring?

Customer 100

Customer Custom Cornerstone OnDemand Metrics 100

Startup Professionals Musings

JANUARY 31, 2012

But recently I was asked about success factors for services startups, and I quickly realized that there is very little published to help the thousands of startups that fall in this category. The distinction between product companies and services companies is easy to see. Scaling services means cloning yourself.

Satisfaction 91

Satisfaction Patents Outsource Development Services 91

Startup Professionals Musings

MAY 24, 2019

For example, it may seem quicker and more effective to hand your service desk employees the store policy manual, and tell them to follow the rules, rather than spend time coaching them on how to really listen to customer feedback, and use their strengths to build customer loyalty. Team members want development plus satisfaction.

Coach 95

Coach Technical Review Satisfaction Examples 95

Startup Professionals Musings

NOVEMBER 17, 2018

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Traditional customer service, focused on fixing bad transactions, is too little, too late. As a popular strategist in the areas of customer experience design and innovation, Webb knows.

Customer 100

Customer Custom Social Media Training 100

Startup Professionals Musings

OCTOBER 22, 2016

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Traditional customer service, focused on fixing bad transactions, is too little, too late. As a popular strategist in the areas of customer experience design and innovation, Webb knows.

Customer 97

Customer Custom Social Media Training 97

Startup Professionals Musings

JULY 15, 2020

In most businesses, this means selling something, and proving that your product or service has value. Don’t try to do it all – capitalize on your strengths. Even though profit may not be your driving motivation, you can’t sustain any business without generating cash. Make sure someone is managing people and operations.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140

Startup Professionals Musings

SEPTEMBER 23, 2013

The new hot topic for entrepreneurs the last couple of years is crowd funding, which is anticipated to at least supplement, if not replace, the slow and mysterious process of current Angel and venture capital investors. Sometimes contributors may get compensated later, but usually the rewards are just kudos and intellectual satisfaction.

Funding 99

Funding Satisfaction Sites Outsource Development 99

Startup Professionals Musings

FEBRUARY 21, 2015

Yet as I mentor entrepreneurs around the country, it still seems to be one of the least understood approaches to startup funding, with more myths than accredited angels and professional venture capital investors combined. The crowd gets the satisfaction of helping, with minimal risk, and no expectation of any high return.

Venture Capital 108

Venture Capital Angel Satisfaction Equity 108

Startup Professionals Musings

JULY 1, 2019

The result is that over 60% of online shoppers are brand loyal due to other online satisfaction data. Perhaps the greatest asset in social capital is that of benevolence. In today’s social networks, the social economy is defined by how people earn and spend social capital. Reciprocity – pay it forward. First Moment of Truth.

Customer 85

Customer Custom Social Media Technical Review 85

Startup Professionals Musings

JULY 13, 2019

Think of value propositions as bundles of services or products that create benefits (value) for customers. Every entrepreneur needs to know and communicate the total costs associated with their solution or product, including cost of goods sold, customer acquisition costs, capital costs, operational expenses, and partner costs.

Activity 100

Activity Customer Custom Resource 100

Startup Professionals Musings

AUGUST 25, 2012

The new hot topic for entrepreneurs these days is crowd funding, which is anticipated to at least supplement, if not replace, the slow and mysterious process of current Angel and venture capital investors. Sometimes contributors may get compensated later, but usually the rewards are just kudos and intellectual satisfaction.

Funding 96

Funding Satisfaction Sites Outsource Development 96

Startup Professionals Musings

DECEMBER 30, 2016

Most people have heard of Foursquare for local nightlife and Airbnb for rooms, but other nationally recognized sources for local services are still hard to find, including social media, local news, advertising, and event calendars. I still hear often the dream of a free service to users, supported by advertising, per the Facebook model.

Advertising 63

Advertising Content Social Media Satisfaction 63

Startup Professionals Musings

JUNE 8, 2016

Maintaining your team’s passion and freedom to focus first on innovating for customers are only a couple of the reasons for thinking hard before you seek money from crowdfunding, angel investors, venture capital organizations, or attempt to qualify for a public stock offering. Explaining actions to investors takes time you don’t have.

Funding 57

Funding Startup Satisfaction Entrepreneur 57

socalTECH

FEBRUARY 10, 2017

The company is venture backed by Polaris Partners, Toba Capital, Amplify.LA, Wavemaker Partners, and Danmar Capital. I moved over to work in software-as-a-service, at Cornerstone OnDemand, before its IPO. If you read our reviews and customer satisfaction scores, it's very clear we've found product market fit.

Startup 124

Startup Cornerstone OnDemand Software Review Woodland Hills 124

Tech Zulu Event

MARCH 7, 2013

CapLinked also netted in new customers such as Thomson Reuters, Sun Capital, and Equity Partners, NextView Ventures and crowd-funding service AI Verified which will take advantage of its iPad compatibility, bulk uploading, and reporting tools. According to Eric M.

Mobile 91

Mobile Report Pricing Tool 91

Startup Professionals Musings

AUGUST 29, 2014

The result is that 62% of online shoppers are brand loyal due to other online satisfaction data. Perhaps the greatest asset in social capital is that of benevolence. In today’s social networks, the social economy is defined by how people earn and spend social capital. Reciprocity – pay it forward. First Moment of Truth.

Entrepreneur 100

Entrepreneur Social Media Technical Review Startup 100