Remove Coach Remove Company Remove Competition Remove Training
article thumbnail

8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Train and coach continuously. Train and coach continuously.

article thumbnail

6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

In this context, even “satisfied” is only a “meets-minimum,” and does not put you ahead of your competition. In reality, many companies now offer a “ clicks and bricks ” business model, with shopping online, and then completing the purchase and support at a physical location. Treat every customer exceptionally before they complain.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Keys To Keeping Your Business Agile And Competitive

Startup Professionals Musings

He lived the philosophy that companies must be paranoid in order to survive, and continually disrupt their own markets to prevent overrun by competition. That means making sure you are utilizing coaching and mentoring, as well as training to keep up with changes in technology and the marketplace.

article thumbnail

8 Keys To Attracting More Talent Than The Competition

Startup Professionals Musings

The traditional model for hiring permanent employees who can grow their career with your company just doesn’t work, and can jeopardize your business before it even gets traction. By hiring contract experts, less oversight and coaching is needed. In addition, you need the flexibility to pivot quickly as required.

article thumbnail

10 Keys To Real Innovation In Your Next New Business

Startup Professionals Musings

In my experience, finding real innovation in existing company environments is even tougher. Creating intellectual property, including patents, is the kay to long-term value and a sustainable competitive advantage. Training and coaching. Ongoing coaching from the top is essential to maintain the attitude and spirit.

Coach 137
article thumbnail

Launching from beta, ProGuides is making money ensuring that gamers never play alone

TechCrunch LA

When ProGuides pulled the covers off of its service earlier this year, the young Los Angeles-based startup intended to give gamers a way to train with professional and semi-pro esports players from around the world. The LA-based company also has some venture-backed competition on the East Coast. ProGuides raised $1.9

Coach 180
article thumbnail

7 Ways To Raise Your Visibility As A Business Leader

Startup Professionals Musings

By definition, all of you entrepreneurs are leaders, by taking the initiative to start a new company. Johnson accepted full company accountability on Twitter for a racial profiling incident at a Starbucks in Philadelphia. His Virgin Group today consists of over 400 companies. Create innovative change from existing resources.

Coach 162