Startup Professionals Musings

JANUARY 25, 2016

If you can’t provide a memorable customer experience, your startup won’t survive very long these days. You now need more than loyalty from your customers -- they need to be your best advocates. The days of pushing new and marginal performers into customer service are gone. Every job on your team drives your customer experience.

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Customer Custom Startup Coach 55

TechCrunch LA

MARCH 29, 2021

One customer assumed that poor usage rates at a particular station was due to a lack of EVs in the area, Terry recalled in a recent interview. “There was an abandoned vehicle parked there and the station was surrounded by mud,” said Terry who is CEO and co-founded the company with Evette Ellis. . Powering up.

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Incubator Outsource Development Los Angeles Startup 287

Startup Professionals Musings

JANUARY 18, 2023

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.

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Startup Professionals Musings

SEPTEMBER 22, 2017

In reality, business success and satisfaction is about doing the right things at the right time, which requires leadership and coaching. But coaching doesn’t always work the way you expect. Trevor is a veteran coach who has helped hundreds of entrepreneurs, organizations, and business families across the country.

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Coach Training Summary Tool 57

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

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Customer Custom Startup Services 92

Startup Professionals Musings

APRIL 21, 2023

In my experience, finding real innovation in existing company environments is even tougher. It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Training and coaching. Set milestones and meet them. Ownership. Value creation.

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Coach Metrics Competition Ideas 137

Startup Professionals Musings

AUGUST 6, 2021

Yet, in my role as advisor to small businesses, I find many people who still believe some old myths that work should never be fun, and create a self-fulfilling prophecy that takes down their sense of well-being , as well as their company results. It also attracts more customers. Most people don’t really want to work hard.

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Company Companies Summary Coach 162

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

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Startup Training Customer Custom 154

Startup Professionals Musings

JUNE 30, 2021

By definition, all of you entrepreneurs are leaders, by taking the initiative to start a new company. Johnson accepted full company accountability on Twitter for a racial profiling incident at a Starbucks in Philadelphia. A community requires two-way communication and respect – including advisors, partners, and customers.

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Coach Startup Resource Competition 162

Startup Professionals Musings

APRIL 24, 2017

We all know some peers in business who could use some coaching to unleash their potential and optimize performance, but would you know how to do the job if they asked you for help? In an effort to help myself, I read a new book on this topic, “ The Master Coach ,” by Gregg Thompson. Self-centered members need coaching.

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Coach Satisfaction Organization Guide 54

Startup Professionals Musings

APRIL 9, 2021

In these days of rapid change, the pandemic, and worldwide competition, you need to make sure your entire team is customer-focused, innovative, and always looking around the corner for the next big thing. Recent articles report that companies where everyone is focused on the big picture can increase their returns by up to 400 percent.

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Startup Professionals Musings

JULY 8, 2022

Today more than ever, the evidence is clear that business people need to find and communicate a purpose that goes beyond making a profit, in order to ensure customer engagement, as well as your own, and drive results in the marketplace. As you grow, so will your team and customers. Driven to reduce personal hardship and suffering.

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Technical Review Coach Mentor Customer 143

Berkonomics

MAY 16, 2019

There must be at least several companies out there right now positioning to compete with you. And although many positioning efforts cross the lines between these, great companies play to the strength of just one. Innovation certainly defines a number of companies catering to early adopters and the mass audiences that follow.

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Company Companies Pricing Competition 120

Startup Professionals Musings

FEBRUARY 12, 2021

For example, Elon Musk says he seeks out innovations from his team by constantly asking them how they can make things better, how often they get out of internal meetings and into customer shops, and actively encouraging them to try new things. Spend more time mentoring and coaching your team.

Tips 159

Tips Satisfaction Coach Mentor 159

socalTECH

SEPTEMBER 6, 2019

The programs--which does not charge fees or take equity from companies in its program--says it is seeking nine early stage startups to take part in its eight-week program, designed to help early stage startups. Startup Boost Los Angeles has opened up applications for its Fall 2019 class, according to the group.

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Los Angeles Class Angel Startup 154

Startup Professionals Musings

MARCH 22, 2023

Others, including Jeff Bezos, spent time in a big company or two before breaking away to form their own. Rather than a focus on salary and perks, your focus is on customers, revenue, and operations. As an employee, you only get to execute what others tell you, even if you enjoy the challenge of new requirements and customer feedback.

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Startup Satisfaction Metrics Customer 111

Startup Professionals Musings

JULY 25, 2020

In my experience, finding real innovation in existing company environments is even tougher. It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Training and coaching. Set milestones and meet them. Ownership. Value creation.

Coach 144

Coach Metrics Social Network Competition 144

TechCrunch LA

AUGUST 29, 2019

” That’s right, ProGuides is pitching a marketplace for experienced gamers so that its customers aren’t randomly matched with some noob if they can’t game with their usual partners. The LA-based company also has some venture-backed competition on the East Coast. Super Smash Brothers, CS:GO and Hearthstone.

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Coach Seed Funding Training Platform 180

Startup Professionals Musings

SEPTEMBER 25, 2022

There is more and more evidence that a more human-centered or heart-centered leadership yields the best results with your team and with customers in the long run. Demand for coaching, counseling, and discipline training is high. Top team members rarely quit the company. Customer relationships culture is slipping.

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Training Coach Startup Entrepreneur 142

Startup Professionals Musings

JANUARY 23, 2022

In addition, today’s customers judge a company by perceived people relationships through social media, phone conversations, and sales experiences. Customers demand more engagement and flexibility. People-centric leaders drive ownership and engagement down to their customer-facing team members.

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Coach Organization Mentor Startup 128

InfoChachkie

OCTOBER 24, 2011

As Guy Kawasaki pointed out in our recent conversation , “…it is cheaper than ever to start a company. If there was ever a time to start a company, this is it.”. Determining the perfect moment to enter the startup market, whether by creating a company or joining an ongoing venture, is akin to timing the financial markets.

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Company Companies Startup Study 257

socalTECH

OCTOBER 17, 2014

According to CallFire, it donated $10,000 in credits on the service to fitkidsAmerica , a nonprofit which fights childhood obesity through after school programs and camps, in the name of its customer, Flywheel , which sent the two billionth message. READ MORE>>.

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Santa Monica Coach Activity Platform 187

socalTECH

APRIL 4, 2013

That''s what Los Angeles-based FieldLevel (www.fieldlevel.com) has been working on, making it easier for coaches to network and exchange information on athletes. We spoke with co-founder Brenton Sullivan about the company''s platform, and how it''s hoping to transform the athletic recruiting process. How''d you start the company?

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Coach USC Statistics Startup 252

Both Sides of the Table

DECEMBER 11, 2022

I started my first company in 1999 and was admittedly swept up in all of this: Magazine covers, fancy conferences, artificial valuations and easy money. In those years I learned to properly build product, price products, sell products and serve customers. Between 2006–2008 I sold both companies that I had started and became a VC.

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Startup Professionals Musings

JULY 30, 2023

Even if you were an “A-Player” in your previous organization (top 10-percent performer, high integrity, exceeds on commitments), you had peers and executives around you to provide coaching and keep you centered. Every business purpose must be customer-centric and even altruistic. Increase ownership thinking on business efficiency.

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Entrepreneur Customer Custom Competition 85

Startup Professionals Musings

MARCH 4, 2022

If you aren’t yet adapting to the market and your customers, you are falling behind. I define business agility for my consulting clients as the ability to change your business rapidly to meet customer and environmental changes, with minimal organizational disruption and cost. Be proactive rather than reactive to market change.

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Competition Metrics Demand Customer 148

Startup Professionals Musings

MARCH 18, 2022

Instead of sizing up new opportunities and actively courting every new customer, you start worrying about cutting costs, repeatable processes , and overtaking known competitors. As a consultant, I hate to see you lose that startup focus on innovation, change, and customers. How about in your industry? Don’t forget these.

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Startup Artificial Inteligence Metrics Netflix 154

Startup Professionals Musings

MAY 11, 2019

Coach for productivity, performance, and creativity. The traditional once-yearly look-backward performance paradigm has to be replaced by daily or weekly coaching focused on a career roadmap ahead. Company values must include respect for the environment and social good. Make sure roles match interests and capabilities.

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Company Companies Coach Satisfaction 78

Startup Professionals Musings

APRIL 14, 2023

You probably realize that the leading edge is very near the bleeding edge, where only early adopter customers dare to tread. On the other hand, if you wait for competitors to get there first, you may be left in the dust with no customers. Otherwise, look for advances from distributors, vendors or even future customers.

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Startup Entrepreneur Statistics Course 135

socalTECH

MAY 21, 2013

TeamSnap said it has acquired Weplay''s customers, technology, and online coaching resources and extensive video content as part of the buy. The company said that WePlay had 2.25 million customers. READ MORE>>. weplay teamsnap merger acquisition sports team management saas community'

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SaaS Coach Acquisition Resource 170

socalTECH

JANUARY 24, 2019

Los Angeles-based Plankk , a developer of custom apps for the fitness and exercise industry, said it has launched a brand new, live- and on-demand streaming service for fitness enthusiasts. The service is available on iOS, Android and the web, with other platforms on the company's roadmap. READ MORE>>.

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Services Class Demand Coach 113

Startup Professionals Musings

MAY 10, 2023

Every business organization, large or small, has a variety of individual and team member types that factor into your ability to innovate and change the business to meet evolving customer needs and competition. He brings over 25 years of experience with Silicon Valley leadership companies in highlighting winners and losers.

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Coach Ideas Mentor Organization 96

Startup Professionals Musings

OCTOBER 14, 2022

The key elements of leadership in a company, both individual and organizational, are less tangible, but very critical in setting a market value for investment, acquisition, or going public. For startups, the entrepreneur and founder is almost always the face of the company. How much goodwill can you and your company command today?

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Technical Review Funding Organization Coach 129

Startup Professionals Musings

NOVEMBER 9, 2020

Even if you were an “A-Player” in your previous organization (top 10-percent performer, high integrity, exceeds on commitments), you had peers and executives around you to provide coaching and keep you centered. Every business purpose must be customer-centric and even altruistic. Increase ownership thinking on business efficiency.

Entrepreneur 159

Entrepreneur Customer Custom Competition 159

Startup Professionals Musings

APRIL 16, 2022

by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. In my experience, a healthy team is a prerequisite for a thriving business, innovation to meet market needs, and high customer loyalty. Emotional stability. Spiritual connections. Environmental safety. Intellectual stimulation.

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Technical Review Mentor Social Media Customer 141

Startup Professionals Musings

APRIL 20, 2022

Be sure to encompass all your constituents, especially including customers. Whole Foods , for example, has built their business with a commitment to natural and organic foods, and have a culture of loyal employees and customers, resulting in 500 stores worldwide. Commit to delivering a positive customer experience.

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Product Training Customer Custom 109

Startup Professionals Musings

MAY 30, 2022

According to one study a decade ago, only 45% of founders plan to exit after stage one, and my guess is that less than half the remainder survive the next stage in their own company. These only come with the proper training, investment in tools, and focus on customer relationships. Optimize the total customer experience.

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Sales Metrics Guide Startup 147