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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

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10 Principles Define You As A Design Thinking Leader

Startup Professionals Musings

As a business advisor, I strongly believe that continuous innovation and design thinking are the keys to long-term viability and success. A classic survey of design professionals shows strong agreement, but 92 percent expressed some lack of confidence in their organization’s design vision.

Design 106
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10 Key Strategies For Innovation Leadership By Design

Startup Professionals Musings

As a business advisor, I strongly believe that continuous innovation and design thinking are the keys to long-term viability and success. A recent survey of design professionals shows strong agreement, but 92 percent expressed some lack of confidence in their organization’s design vision.

Design 97
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10 Top Attributes Elevate Design Thinking Leaders

Startup Professionals Musings

As a business advisor, I strongly believe that continuous innovation and design thinking are the keys to long-term viability and success. Design thinking” is a methodology used to solve complex challenges, such as the ones faced by every business in today’s rapidly changing and highly competitive environment.

Design 62
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8 Initiatives To Heighten Your Customer’s Experience

Startup Professionals Musings

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154
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Make Yourself A Key Sustainable Competitive Advantage

Startup Professionals Musings

The only “sustainable competitive advantage” in business is self-awareness. I was struck by this assertion in a new book, “ The Messy Middle ,” by Scott Belsky, who has spent more than a decade leading in the worlds of technology, design, and startups. It’s a recipe for disaster. Make every one count.

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Launching from beta, ProGuides is making money ensuring that gamers never play alone

TechCrunch LA

” That’s right, ProGuides is pitching a marketplace for experienced gamers so that its customers aren’t randomly matched with some noob if they can’t game with their usual partners. The LA-based company also has some venture-backed competition on the East Coast.

Coach 180