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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. In this context, even “satisfied” is only a “meets-minimum,” and does not put you ahead of your competition. Great customer service now must be proactive, rather than reactive. Inflexible processes.

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Need money? Read this!

Berkonomics

Some businesses require very little capital and the founder can self-finance the enterprise and retain 100% of its ownership and control from ignition through liquidity event (startup through sale). For those of you who fit that description, nice work. There is a lot to say about retaining control.

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8 Startup Excesses Which Will Jeopardize The Business

Startup Professionals Musings

The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that burns resources, but creates no value or competitive advantage in the eyes of customers. Defective products and services.

Startup 161
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Five ways to make your company stand out.

Berkonomics

There are five niches you can chose when defining your positioning strategy: price, quality, service, innovation, and elegance. Certainly Walmart, Target and others have gotten the attention of their potential customers using price as the primary leader to drive sales. Service is a remarkable differentiation.

Company 120
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6 Marketing Specifics That Apply To Every New Venture

Startup Professionals Musings

I like the guidance from marketing coach David Newman’s classic book “ Do It! Parroting a generic message that you have great service, great value, and a great selection says you have nothing unique. Craft a no-follow-up sales letter, after you have positioned yourself as the right expert, with powerful testimonials.

Marketing 141
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5 Steps To An Innovative And Winning New Venture Plan

Startup Professionals Musings

Any startup coach or business advisor will tell you that, on your way to being a great chef, you don't start your journey by inventing the ultimate entre. You need a good cook, good marketing, and first-class service. Have you projected sales and marketing costs, cash flow, and capital requirements? For now, get cooking!

Startup 112
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5 Basic Ingredients For A Startup Recipe For Success

Startup Professionals Musings

Any startup coach or business advisor will tell you that, on your way to being a great chef, you don't start your journey by inventing the ultimate entre. You need a good cook, good marketing, and first-class service. Have you projected sales and marketing costs, cash flow, and capital requirements? For now, get cooking!

Startup 156