socalTECH

JANUARY 24, 2019

Los Angeles-based Plankk , a developer of custom apps for the fitness and exercise industry, said it has launched a brand new, live- and on-demand streaming service for fitness enthusiasts. The new service costs $14.99 a month, with additional live classes available for purchase. Plankk is led by founder and CEO Colin Szopa.

Services 113

Services Class Demand Coach 113

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

Customer 92

Customer Custom Startup Services 92

TechCrunch LA

AUGUST 11, 2021

In addition to a standard tipping tool, Snipfeed allows users to sell digital goods, like on-demand video, e-books, access to livestreams and one-on-one consultations. Meanwhile, Beacons takes 9% of sales from its free version , and 5% from its $10 per month version, which offers more customization, integrations and analytics.

Platform 286

Platform Commerce Startup Tool 286

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Custom Customer 154

Startup Professionals Musings

OCTOBER 9, 2020

You need a faster and more flexible on-demand hiring strategy, based on the current gig-economy of remote freelancers, contract personnel, and specialists. By hiring contract experts, less oversight and coaching is needed. You can advertise your “greener” strategy, which today will get you greater customer loyalty and advocacy.

Competition 168

Competition Startup Demand Training 168

Startup Professionals Musings

JANUARY 29, 2021

Every one of you business leaders I know struggles with the competing demands of finding and keeping employees motivated and satisfied, versus building and enforcing a set of repeatable processes that work. Leaders who focus on team communication are also more successful in dealing with partners and customers.

Satisfaction 154

Satisfaction Demand Resource Competition 154

Startup Professionals Musings

MARCH 4, 2022

If you aren’t yet adapting to the market and your customers, you are falling behind. I define business agility for my consulting clients as the ability to change your business rapidly to meet customer and environmental changes, with minimal organizational disruption and cost. Demand and reward speedy analysis and execution.

Competition 148

Competition Metrics Demand Custom 148

Startup Professionals Musings

SEPTEMBER 25, 2022

There is more and more evidence that a more human-centered or heart-centered leadership yields the best results with your team and with customers in the long run. Demand for coaching, counseling, and discipline training is high. Customer relationships culture is slipping.

Training 142

Training Startup Coach Entrepreneur 142

Startup Professionals Musings

MAY 1, 2022

You can have the best technology, but if customers don’t know you exist, or they don’t know how your technology solves a real problem for them, your startup will fail. How many customers will have any idea what this means to them? I like the guidance from marketing coach David Newman’s classic book “ Do It!

Marketing 141

Marketing Startup Social Media Technical Review 141

Startup Professionals Musings

FEBRUARY 9, 2022

In other words, how do you recognize the challenges that really need your leadership , versus the less critical demands that seem to always bubble to the top? Customer feedback in the form of online reviews and poor customer service is often rationalized as unreasonable expectations or one or two crazy individuals.

Satisfaction 120

Satisfaction Coach Custom Customer 120

Startup Professionals Musings

JANUARY 23, 2022

In addition, today’s customers judge a company by perceived people relationships through social media, phone conversations, and sales experiences. Customers demand more engagement and flexibility. People-centric leaders drive ownership and engagement down to their customer-facing team members.

Coach 128

Coach Mentor Organization Startup 128

Startup Professionals Musings

JANUARY 25, 2016

If you can’t provide a memorable customer experience, your startup won’t survive very long these days. You now need more than loyalty from your customers -- they need to be your best advocates. The days of pushing new and marginal performers into customer service are gone. Every job on your team drives your customer experience.

Customer 55

Customer Custom Startup Coach 55

Startup Professionals Musings

DECEMBER 21, 2019

There is more and more evidence that a more human-centered or heart-centered leadership yields the best results with your team and with customers in the long run. Demand for coaching, counseling, and discipline training is high. Customer relationships culture is slipping.

Training 123

Training Startup Coach Entrepreneur 123

Startup Professionals Musings

OCTOBER 10, 2015

Does it mean the right thing from a customer perspective, societal impact, maximizing business returns or personal benefit? Another article indicates that 80 percent of customers continue to base some portion of their buying decisions on their perceptions of the company’s ethics. Be a coach, rather than a dictator.

Entrepreneur 102

Entrepreneur Training Demand Custom 102

Startup Professionals Musings

JUNE 17, 2022

Passion is great, but it must be backed by data, confirming a real problem and customers willing and able to pay for your solution. Too many business people let the daily challenges cause them to revert to emotional and autocratic demands, failure to communicate, and inability to coach and mentor team members.

Startup 143

Startup Competition Satisfaction Coach 143

Startup Professionals Musings

SEPTEMBER 22, 2023

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Competition 99

Competition Services Startup Training 99

Startup Professionals Musings

MARCH 4, 2013

It extends directly to your customers through dependable products and services. It isn’t a value that only benefits the employer and customers. It makes for a valued worker, who will stay in high demand. Every job relationship must start with the employee giving respect, before demanding it in return.

Startup 106

Startup Guide Mentor Organization 106

Startup Professionals Musings

MAY 24, 2019

For example, it may seem quicker and more effective to hand your service desk employees the store policy manual, and tell them to follow the rules, rather than spend time coaching them on how to really listen to customer feedback, and use their strengths to build customer loyalty.

Coach 95

Coach Technical Review Satisfaction Examples 95

socalTECH

MAY 30, 2019

Now we have a thousand large companies into it, and if you name a big company, they're a customers of ours, from Starbucks to NASA. The minute a customer hired us to deal with their transitioning employees, the first thing we could do is sayhey, it's not all bad, there are over 150 companies looking for someone just like you in your area.

Content 193

Content Coach Social Network Help 193

Startup Professionals Musings

JUNE 8, 2019

A recent high-profile one, Theranos , the blood-testing company, had no trouble getting customers, but promised more than their technology could deliver, Another, Shyp , an early on-demand delivery platform, blamed their demise on premature scaling. Demand continuous innovation to keep up with change.

Startup 88

Startup Demand Training Custom 88

Startup Professionals Musings

DECEMBER 5, 2014

You can have the best technology, but if customers don’t know you exist, or they don’t know how your technology solves a real problem for them, your startup will fail. How many customers will have any idea what this means to them? I like the guidance from marketing coach David Newman’s recent book “ Do It!

Technical Review 103

Technical Review Tips Marketing Entrepreneur 103

Startup Professionals Musings

JUNE 19, 2013

You can have the best technology, but if customers don’t know you exist, or they don’t know how your technology solves a real problem for them, your startup will fail. How many customers will have any idea what this means to them? I found some help from marketing coach David Newman’s new book “ Do It! Give yourself the “So-what?”

Startup 103

Startup Marketing Social Media Technical Review 103

Startup Professionals Musings

AUGUST 15, 2015

There is more and more evidence that a more human-centered or heart-centered leadership yields the best results with your team and with customers in the long run. Demand for coaching, counseling, and discipline training is high. Customer relationships culture is slipping.

Startup 103

Startup Training Coach Entrepreneur 103

Startup Professionals Musings

JUNE 24, 2022

Every business owner I know wishes that all team members were leaders, to proactively tackle the challenges of growth , interact effectively with customers on their needs, and eventually step into your role. Notice people who always take a customer perspective. It’s no secret today that customers are more demanding than ever.

Custom 110

Custom Customer Coach Organization 110

Both Sides of the Table

DECEMBER 16, 2010

Ever had a meeting with a CEO who was really short with you, demanded the answer quickly and was fidgety while you spoke? The first slice of determining the personality type is whether the person is an extrovert or an introvert, which broadly cuts along the lines of whether they’re a talker or a listener.

Slides 358

Slides Venture Capital Startup Summary 358

Startup Professionals Musings

MAY 31, 2023

These haven’t changed much over the years, but still seem to be often overlooked by business professionals and leaders in their haste to keep up with peers, competitors, and customers in today’s volatile environment. Timely follow-up on customer and team member requests. Loners need not apply. Find what works for you.

Startup 121

Startup Satisfaction Technical Review Ideas 121

Startup Professionals Musings

APRIL 22, 2019

In addition, today’s customers judge a company by perceived people relationships through social media, phone conversations, and sales experiences. Customers demand more engagement and flexibility. People-centric leaders drive ownership and engagement down to their customer-facing team members.

Coach 94

Coach Organization Mentor Startup 94

Both Sides of the Table

MAY 20, 2018

This is true of any buying process where a customer has to make a large investment decision on your software or when an investor must decide whether to give you $5 million. I spend a lot of time coaching entrepreneurs through their fund-raising processes by doing “pipeline reviews” of all of the firms with whom they are speaking.

Funding 189

Funding Software Review Entrepreneur Invest 189

Startup Professionals Musings

AUGUST 4, 2019

You can have the best technology, but if customers don’t know you exist, or they don’t know how your technology solves a real problem for them, your startup will fail. How many customers will have any idea what this means to them? I like the guidance from marketing coach David Newman’s classic book “ Do It!

Marketing 97

Marketing Entrepreneur Startup Technical Review 97

Startup Professionals Musings

JANUARY 2, 2012

It extends directly to your customers through dependable products and services. It isn’t a value that only benefits the employer and customers. It makes for a valued worker, who will stay in high demand. Every job relationship must start with the employee giving respect, before demanding it in return.

Companies 93

Companies Company Guide Mentor 93

Startup Professionals Musings

DECEMBER 4, 2020

These leaders not only recognize team members who have high potential, but they willingly and selflessly customize their coaching to what these special protégés really need. Great leaders provide opportunities and personal growth assignments that go far beyond conventional training programs.

Oracle 124

Oracle Organization Examples Coach 124

Startup Professionals Musings

NOVEMBER 10, 2021

If you demand accountability, but expect to make every decision, both of you will fail. Unfortunately, I often see goal misalignments with teams, such as marketing measured on sales volume, or sales measured on customer retention. The goal should always be coaching to solve problems, not blame assignment or negative feedback.

Startup 132

Startup Training Metrics Examples 132

Startup Professionals Musings

MARCH 30, 2022

Leaders with this “be bold” mindset are willing and able to take radically unique direction-setting actions in the face of today’s pace of change and customer demands. You must build a foundation of trust to get the relationships you need for honest communication, focus on the future, and real coaching on how to improve the business.

Template 109

Template Demand Social Media Summary 109

Startup Professionals Musings

JUNE 10, 2020

It’s easy for you to blame someone else in the organization, economic conditions outside, or even overly demanding customers, when things are not going well. A lack of openness to outside guidance and coaching. Key people resort a victim mentality when things go wrong. People are focused on workload rather than business results.

Startup 113

Startup Examples Coach Metrics 113

Startup Professionals Musings

OCTOBER 9, 2019

We are living in a new generation of business, where customers drive the experience, and highly engaged employees are required to keep up with customer expectations. Their experience as executive coaches and entrepreneurs gives real credibility to their assessment of some new leadership approaches that are required in business today.

Custom 92

Custom Customer Satisfaction Coach 92

Startup Professionals Musings

APRIL 21, 2017

In addition, today’s customers judge a company by perceived people relationships through social media, phone conversations, and sales experiences. Customers demand more engagement and flexibility. People-centric leaders drive ownership and engagement down to their customer-facing team members.

Entrepreneur 78

Entrepreneur Coach Organization Mentor 78

socalTECH

NOVEMBER 2, 2017

You can find a mentor, a coach, a project, or experience, to help you prepare for the role you are looking for. We were originally operating as a coaching company, and we built out this assessment technology for our own clients. How is it your first customer was in Australia? It's very much matching pieces into a puzzle.

Help 100

Help Southern California Startup Technical Review 100