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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Great customer service now must be proactive, rather than reactive.

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How ProGuides Is Helping Gamers Master Their Game, With Sam Wang

socalTECH

We spoke with ProGuides founder Sam Wang to better understand what the company does, and why users are joining its service and using its marketplace to find professional video game coaches. Sam Wang: We have a premium business model, where any user can try out the service for free. What does ProGuides do?

Help 113
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5 Steps To A Winning Strategic Plan Execution Process

Startup Professionals Musings

Team members must be engaged and enabled to do the job – that means aligned, equipped, coached, supported, and valued for the work and changes ahead. Team members who don’t meet expectations must receive special coaching or be replaced before they negate other team member efforts. Personalize your commitment and lead the initiative.

Coach 159
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From Call Center Agent To C-Suite Executive: How This Amazing Woman Did It

InfoChachkie

Her positive attitude and willingness to take chances rapidly propelled her to the coveted and influential position of Coach. Several Zappos employees had mentioned "Coach" and the impact she has had on the corporation during our tour. 1. Deliver WOW Through Service. 2. Embrace and Drive Change. We believe.

Coach 182
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10 Steps To Second Stage Success For Your New Venture

Startup Professionals Musings

Early-stage entrepreneurs rightly keep their focus on creating an innovative product or service. By definition, second-stage ventures generally have 10 to 99 employees and/or $750,000 to $50 million in revenue, and see that as just the beginning. Separate marketing from sales for further leverage.

Sales 147
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7 Keys To Scaling A Startup into A Thriving Business

Startup Professionals Musings

For many, it’s hard to make the switch from that top-down order-giving culture, and it’s hard to find the time to recruit and coach the new team members you need to scale the business to success. You need them to make a personal commitment to customer service, improved quality, and change to improve the future.

Startup 147
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5 Rewards Of Independence That Excite Entrepreneurs

Startup Professionals Musings

A good entrepreneur feels the incentive to offer a new service/product that no one else has offered before. Often times, you will find yourself working with people who "don't know the ropes" and require extensive coaching and assistance. By definition, if you see the rewards here as outweighing the risks, you are an entrepreneur.