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Alorica Pays $275M For BPO Business, Tops 48,000 Employees

socalTECH

Irvine-based customer service outsourcing provider Alorica said Wednesday afternoon that it has paid $275M for the agent services businesses of West Corporation. Alorica said the combined companies will now have a projected $1.2 Alorica said that those businesses represented approximately $580M in revenues for West in 2014.

Offshore 100
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6 Due Diligence Concerns Before Outside Contracting

Startup Professionals Musings

Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. It’s easy to find companies in certain countries that will quote cost reductions up to 75 percent. Customer-facing services, like call centers, should rarely be outsourced.

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7 Reasons To Think Globally While Still New And Local

Startup Professionals Musings

Recognizing this is as much about culture as about language, ensures an understanding of regional motivators, cultural taboos and local customs – so that your solutions are ideally designed and marketed to deliver value that has genuine local relevance. An international brand will command higher prices and additional customer demand.

Patents 106
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The Power of “In Person” – Why Distributed Teams are Less Effective

Both Sides of the Table

You attend five customer meetings together over a two-week period and after each meeting you replay the results in the office about what it meant. The sales rep that brings back news from the front line that is shared with the office adds to our collective knowledge about customer needs, product design flaws or partnership opportunities.

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7 Ethical Fictions Lead Many New Entrepreneurs Astray

Startup Professionals Musings

One 11-year study of over 200 companies over a decade ago, detailed in the book “ Corporate Culture and Performance ,” found that those working on their culture improved revenue by 516%, and increased net income by 755%. In fact, they need an early focus on developing their moral compass, as well as setting the right ethical tone.

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5 Steps To Finding The Best Investor For Your Startup

Startup Professionals Musings

Taking on equity investors to fund your company is much like getting married – it is a long-term relationship that has to work at all levels. Investor due diligence on a startup is not a mysterious black art, but is nothing more than a final integrity check on all aspects of your business model, team, product, customers, and plan.

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Welcome To The New Wave Of Opportunities And Startups

Startup Professionals Musings

We can all aspire to grow companies like TikTok, Facebook, and Apple, which have the aura of fun, while still improving your lifestyle and offering the dream of untold riches. Outsourcing and manufacturing “offshore” have become the norm. Entrepreneurs growing companies create more value and more jobs.

Startup 126