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A personal story about quality control

Berkonomics

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 156
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Why should you explain WHY?

Berkonomics

In my early journalism classes, I was taught the five “W’s” of good news stories, and that most should be in the first paragraph at that. Employees, contractors, even investors want to know why they are asked to make use of their valuable resource to support your effort. I’ve recently experienced an example of this.

Journal 156
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Do you really want to be the first to market?

Berkonomics

Over the years, as I managed my several computer companies as CEO or executive chairman, I made the decision to go to market with a brand-new product that had never before been exposed to my customer’s marketplace. Do you have the resources to evangelize?”. Apple as a surprising example. You might be an exception. .

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When to pivot from your original plan?

Berkonomics

Investors most often celebrate teams that quickly find flaws in the original plan and reallocate resources in another direction before more wasted resources. My favorite example of a world class pivot comes from the CEO and board of one of my most successful investments. My story of a great pivot.

Resource 156
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There’s no second chance to create first quality.

Berkonomics

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 243
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Entrepreneurs: Employment law is not on your side!

Berkonomics

Small companies most often scrape by with borrowed or invested funds, doing everything possible to grow and prosper with limited resources. So, it is like a punch in the gut when an employee makes a claim against the company for a perceived or actual but unintentional violation of a law or regulation. So, my advice is simple.

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Do you really need a board of directors?

Berkonomics

They protect the company by overseeing the expenditure of company money for expansion, acquisitions, purchases of large assets, hiring of senior management and more. The average board for a company taking outside investment money is five. Well, how many should be on my board?

Resource 156