Startup Professionals Musings

JULY 11, 2012

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. It’s like giving up control of your company.

Outsource Development 89

Outsource Development Outsource Software Development Software 89

Startup Professionals Musings

APRIL 29, 2023

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. The customer experience is more than the service.

Startup 111

Startup Training Services Writing 111

Startup Professionals Musings

AUGUST 3, 2020

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. The customer experience is more than the service.

Startup 174

Startup Training Services Writing 174

Startup Professionals Musings

APRIL 17, 2011

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. It’s like giving up control of your company.

Outsource Development 90

Outsource Development Outsource Software Development Software 90

Startup Professionals Musings

APRIL 4, 2010

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. It’s like giving up control of your company.

Outsource Development 51

Outsource Development Outsource Software Offshore 51

Startup Professionals Musings

DECEMBER 2, 2022

You can’t succeed in business without an operational model that delivers value to customers at a reasonable price, with an underlying cost that allows you to make a profit. A target market is the group of customers that the startup plans to attract through marketing and sales their product or service. How will you reach your customers?

Sales 102

Sales Customer Custom Outsource 102

Startup Professionals Musings

AUGUST 8, 2014

If you have a software development background like mine, Im sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe.

Outsource Development 95

Outsource Development Outsource Offshore Software Review 95

socalTECH

AUGUST 7, 2014

We spoke with Bryce Maddock , founder of TaskUs, about the company and how it has been providing the manpower behind a lot of LA''s technology startups. Bryce Maddock: TaskUs is the best provider in the world of customer care and back office services for emerging growth companies. Who are some of those companies?

Startup 231

Startup Technology Outsource Santa Monica 231

Both Sides of the Table

APRIL 20, 2010

The CTO / Lead Architect - If you want to build a great technology company, you’ll need a “rockstar&# engineering lead. So I believe that every great technology startup has the technology visionary inside the company. They care about the quality of what is build more than they care about end customers.

CTO Hire 400

CTO Hire Fractional VPE Startup Outsource Development 400

TechCrunch LA

NOVEMBER 17, 2019

Phishing emails are designed to impersonate companies or executives to trick users into turning over sensitive information, typically usernames and passwords, so that scammers can log into online services and steal money or data. Remote employees at companies across the U.S. There were more red flags than we could count.

Email 119

Email Sites Outsource Resource 119

Startup Professionals Musings

SEPTEMBER 2, 2018

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. The customer experience is more than the service.

Services 72

Services Startup Training Writing 72

Both Sides of the Table

MARCH 19, 2013

And of course the most successful technology companies: Google, Facebook, Salesforce.com [duh], Oracle, Microsoft all have loads of sales people. The most important way to sell a product for an early-stage business (or frankly any stage) is to have strong referenceable customers. How do you get referenceable customers?

Startup 403

Startup Sales Software Review Technical Review 403

Startup Professionals Musings

JUNE 27, 2014

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. The customer experience is more than the service.

Services 105

Services Startup Training Writing 105

socalTECH

SEPTEMBER 4, 2018

We chatted with co-founder and CEo David Sobie about the company and the problem it's solving. Customers heavily adopted in-person returns. We saw the steady stream of customers Nordstrom Rack was getting from HauteLook shoppers, and we realized that we could do that same thing with any retailer. HauteLook saw that very quickly.

Training 100

Training Customer Custom Software Review 100

Startup Professionals Musings

AUGUST 17, 2016

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. The customer experience is more than the service.

Services 61

Services Startup Training Writing 61

socalTECH

APRIL 21, 2017

What's the secret to creating a profitable, successful, physical subscription based business--and to do that at the scale of large, consumer product goods (CPGs) companies? xWe spoke with a few companies in the recurring revenue area space, ahead of the Recurring Revenue Conference ([link] which we are helping to sponsor next week.

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Startup Product Customer Custom 145

Startup Professionals Musings

AUGUST 25, 2017

This Maker Movement has now spread across the world, spawning hundreds of events and companies, including Maker Faires, Makerspaces, Hackerspaces, and Maker Film Fests. Makerspaces and hackerspaces have sites and events, including education and training, where people with common interests can meet, socialize and collaborate.

Ideas 61

Ideas Outsource Development Startup Education 61

socalTECH

OCTOBER 20, 2011

Dan Tamkin: I was brought in by some of the venture capitalists and angels behind Unified Dispatch, after I did a prior company turnaround at Computer Motion, the first medical robotics company, where I had been CFO, and which had just been sold. The original company found that getting IVR deployed was actually very hard.

Outsource Development 190

Outsource Development Startup Outsource Altadena 190

Startup Professionals Musings

JANUARY 31, 2012

Many writers have outlined the critical success factors for product companies, like sell every unit at a profit, patent the design, and continuous product improvement. The distinction between product companies and services companies is easy to see. The distinction between product companies and services companies is easy to see.

Satisfaction 91

Satisfaction Patents Outsource Development Services 91

Both Sides of the Table

MARCH 30, 2011

In the initial phases of any new market you’re developing a product (hopefully with a minimal set of features), getting feedback from customers, refining your product based on user feedback and then re-launching your product. I believe that over capitalizing companies too early often favors the VC. Rinse & repeat.

Development Team Review 374

Development Team Review Technical Review Startup Resource 374

Startup Professionals Musings

MAY 4, 2014

If you are contracting or outsourcing, this is even more important. At this stage, you should start recruiting, hiring, paying, and training others to help you run your business. Here you will likely need to train others to help you, so more detail may be required in this process. Customer service and support.

Startup 107

Startup Outsource Development Training Outsource 107

Startup Professionals Musings

MAY 14, 2012

You can’t succeed in business without an operational model that delivers value to customers at a reasonable price, with an underlying cost that allows you to make a profit. A target market is the group of customers that the startup plans to attract through marketing and sales their product or service. How will you reach your customers?

Sales 97

Sales Customer Custom Outsource 97

Startup Professionals Musings

SEPTEMBER 20, 2010

Many writers have outlined the critical success factors for product companies, like sell every unit at a profit, patent the design, and continuous product improvement. The distinction between product companies and services companies is easy to see. The distinction between product companies and services companies is easy to see.

Product 91

Product Services Satisfaction Patents 91

Startup Professionals Musings

JANUARY 29, 2011

You can’t succeed in business without an operational model that delivers value to customers at a reasonable price, with an underlying cost that allows you to make a profit. A target market is the group of customers that the startup plans to attract through marketing and sales their product or service. How will you reach your customers?

Sales 98

Sales Customer Custom Outsource 98

Startup Professionals Musings

JANUARY 31, 2013

If you are contracting or outsourcing, this is even more important. At this stage, you should start recruiting, hiring, paying, and training others to help you run your business. Here you will likely need to train others to help you, so more detail may be required in this process. Customer service and support.

Outsource Development 92

Outsource Development Training Outsource Metrics 92

Startup Professionals Musings

SEPTEMBER 9, 2013

Executives from large companies have sometimes long forgotten how to do this (“My people will contact your people to work out the details.”). Others hire consultants, or outsource much of the real work. Team members and customers expect startup founders to be innovative. CEOs need to do more and observe less.

Startup 103

Startup Entrepreneur Template Mentor 103

Startup Professionals Musings

SEPTEMBER 7, 2011

If you are contracting or outsourcing, this is even more important. At this stage, you should start recruiting, hiring, paying, and training others to help you run your business. Here you will likely need to train others to help you, so more detail may be required in this process. Customer service and support.

Startup 102

Startup Outsource Development Writing Training 102

Tech Zulu Event

APRIL 9, 2014

Bridging the Gap and Redefining “Work” Recently, we discovered an interesting NYC-based company who had a simple hypothesis: W hat if you could bring elite business consultant talent to the table without the traditional price and hurdles? Training Materials. Marketing & Branding. Investor Decks. Due Diligence.

Outsource Development 105

Outsource Development Software Review Technical Review Outsource 105

socalTECH

JUNE 9, 2014

And, even more, how to do you manage the jump on the viral video train again, and keep those viral hits coming? We caught up with Lee Essner , the President of Jukin Media, to learn more about how the company thinks it has figured out how to make a business round viral videos. How did this go from content on a channel to a company?

Media 235

Media Content Startup IP 235

Startup Professionals Musings

AUGUST 1, 2010

If you are contracting or outsourcing, this is even more important. At this stage, you should start recruiting, hiring, paying, and training others to help you run your business. Here you will likely need to train others to help you, so more detail may be required in this process. Customer service and support.

Startup 95

Startup Outsource Development Writing Training 95

Startup Professionals Musings

AUGUST 5, 2012

Executives from large companies have sometimes long forgotten how to do this (“My people will contact your people to work out the details.”). Others hire consultants, or outsource much of the real work. Team members and customers expect startup founders to be innovative. CEOs need to do more and observe less.

Entrepreneur 94

Entrepreneur Startup Template Mentor 94

Startup Professionals Musings

JANUARY 27, 2017

Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. The old days of routing a customer to a single phone queue for any request will quickly kill any brand loyalty or advocate referral.

Customer 95

Customer Custom Services Technical Review 95

Both Sides of the Table

DECEMBER 13, 2010

He taught me, amongst other things, the benefit of “ top down thinking &# that changed the way I analyzed markets, companies and people. Increasingly it became difficult to tell any system integration company apart and there was a whole new breed of competitors in the market helping companies build Internet businesses.

Technical Review 302

Technical Review Marketing IP Outsource Development 302

SoCal CTO

SEPTEMBER 8, 2010

This continues my series of posts: Top 30 Startup Posts for July 2010 Top 30 Startup Posts in June 2010 Top 29 Startup Posts May 2010 Startup CTO Top 30 Posts for April 16 Great Startup Posts from March Here they are: How to Minimize Politics in Your Company - Ben's Blog , August 24, 2010 “Who the f@#k you think you f$&kin’ with.

Startup 191

Startup Venture Capital Blogging CTO Hire 191

Jason Nazar

MAY 2, 2016

Pick a company name and check any potential trademark infringements on Trademarkia or KnowEm. Open your company bank account. For those issuing stock to finance the company (corporations), use a Shareholder’s Agreement. Choose an email system to connect with customers ( Constant Contact , MailChimp , Sendgrid ).

Outsource Development 40

Outsource Development Startup Google Mentor 40

Startup Professionals Musings

AUGUST 1, 2015

In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. He makes a convincing argument that it’s time for every company to get prepared for the next customer generation, or your company is heading toward life support.

Customer 97

Customer Custom Social Media Outsource Development 97

Startup Professionals Musings

JUNE 13, 2014

In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. He makes a convincing argument that it’s time for every company to get prepared for the next customer generation, or your company is heading toward life support.

Customer 96

Customer Custom Social Media Outsource Development 96