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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it. Train and coach continuously. Train and coach continuously.

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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

In this context, even “satisfied” is only a “meets-minimum,” and does not put you ahead of your competition. Reward team members who excel in these relationships, and provide training and processes for others. Start by hiring the right people, and providing the necessary training, coaching, and mentoring.

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7 Secrets To Positioning Competition For Constituents

Startup Professionals Musings

As an investor, I always listen carefully to what an entrepreneur says, and does not say, about competition. Every business area has competition and every customer has alternatives, so a smart entrepreneur needs to acknowledge these as a positive in defining a big market, and position the features of a new solution in this context.

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7 Keys To Keeping Your Business Agile And Competitive

Startup Professionals Musings

He lived the philosophy that companies must be paranoid in order to survive, and continually disrupt their own markets to prevent overrun by competition. Start small and move quickly to test new approaches that can be scaled up later, with an understanding that some will fail. Be proactive rather than reactive to market change.

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8 Keys To Attracting More Talent Than The Competition

Startup Professionals Musings

Due to the pervasive Internet, the scope of most successful startup teams today has become global. According to recent reports , these come from all the way up and down the age and experience spectrum, including up to ninety percent of the current Baby Boomers, as well as Millennials.

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6 Initiatives To Prep Your Startup For The Road Ahead

Startup Professionals Musings

Change is about the only thing constant in the world of startups. The solution is to establish and maintain a culture and processes that don’t view change as a discrete event to be spotted and managed, but as an ongoing opportunity to improve competitiveness. Provide direct customer contact to everyone, as well as training.

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Here’s how NOT to define your competition

Berkonomics

An entrepreneur pitches using a deck with no slide for competition. We have no competition.”. If you are training your sales staff, work especially hard on responding to emotional and factual counters to a final close of a sale. We investors see this all the time. When asked (as we always do,) the response is “This is new.