Startup Professionals Musings

APRIL 30, 2021

Based on my own long experience in business, team satisfaction, engagement, and productivity continues to be a challenge. Help people uncover and apply their strengths. Most people don’t recognize their own strengths, and need your help, as well as strength assessment tools, to capitalize on them.

Satisfaction 168

Satisfaction Coach Resource Tool 168

Startup Professionals Musings

APRIL 26, 2012

But very few are talking about how to measure your results, and the right metrics for optimizing your marketing environment. Jim Sterne, who has written six books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in his book titled " Social Media Metrics."

Social Media 98

Social Media Metrics Media Startup 98

Startup Professionals Musings

MARCH 9, 2019

But very few are talking about how to measure your results and return on investment (ROI), and the right metrics for optimizing your marketing environment. Social media is the realm of public opinion and customer conversations. Measure customer response and action. Get the message from your customer.

Social Media 98

Social Media Media Metrics Satisfaction 98

Startup Professionals Musings

AUGUST 25, 2023

These are necessary to attract customers, investors, and give you a line of defense with competitors. Test your plan to get feedback from real customers. Use social media or reward target customers to volunteer for a feedback session. Define key metrics to measure progress and success.

Social Media 98

Social Media Metrics Media Tool 98

Startup Professionals Musings

SEPTEMBER 9, 2020

Each of these will help you in achieving success and satisfaction while tackling your toughest business issues: Stop attacking symptoms – dig first for the root cause. A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share.

Satisfaction 152

Satisfaction Mentor Study Startup 152

Startup Professionals Musings

OCTOBER 11, 2010

But very few are talking about how to measure your results, and the right metrics for optimizing your marketing environment. Jim Sterne, who has written six books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in his recent book titled " Social Media Metrics."

Social Media 84

Social Media Metrics Media Satisfaction 84

Startup Professionals Musings

OCTOBER 3, 2016

The best entrepreneurs know what they don’t know, aren’t afraid to ask for business help, and always offer something in return. Sets goals and milestones, with metrics to track progress. They define metrics for each goal, and diligently track themselves against these metrics. Investors like happy teams.

Entrepreneur 106

Entrepreneur Satisfaction Metrics Ideas 106

Startup Professionals Musings

AUGUST 27, 2023

Everyone in the company must adopt the principles of customer-first focus, agility in responding to change, and constant innovation to improve your processes as well as the solution. Measure progress through metrics on sales, revenue, and penetration. Seek customer feedback on ways to improve value and satisfaction.

Customer 91

Customer Custom Marketing Startup 91

Startup Professionals Musings

FEBRUARY 28, 2020

Instead of counting and working more hours, I believe there are better ways to improve your productivity, as well as employee satisfaction, in growing your business: Create relevant result targets for all key employees. In business vernacular, targets are usually called metrics. Evaluate where technology and training can help.

Metrics 124

Metrics Entrepreneur Satisfaction Study 124

Startup Professionals Musings

AUGUST 1, 2021

The best part of being an entrepreneur is having the independence to make your own decisions, the flexibility for a better work/life balance, and personal satisfaction from driving change. You continually get frustrated with your team members, customers, vendors, and partners. You can’t build a great company without help.

Entrepreneur 174

Entrepreneur Search Engine Optimization Satisfaction Social Media 174

Startup Professionals Musings

JULY 15, 2020

In the spirit of helping you avoid some of our own learning experiences with startups, I will paraphrase here the nine key stages that he and I both see most businesses going through in their evolution from a startup to a successful and stable entity: You can’t sustain a business without positive cash flow. Stay in your personal sweet spot.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140

Startup Professionals Musings

APRIL 27, 2022

How does any entrepreneur define the right balance, and then measure their performance against real metrics? Lots of people are trying to help, with new twists on the age-old model of free-market capitalism that has driven businesses for the last 500 years. That’s a win-win business for the customer and the entrepreneur.

Startup 110

Startup Entrepreneur Capital Examples 110

Startup Professionals Musings

MARCH 12, 2017

But very few are talking about how to measure your results and return on investment (ROI), and the right metrics for optimizing your marketing environment. Social media is the realm of public opinion and customer conversations. Measure customer response and action. Get the message from your customer.

Social Media 69

Social Media Media Metrics Satisfaction 69

Startup Professionals Musings

MAY 5, 2013

But very few are talking about how to measure your results, and the right metrics for optimizing your marketing environment. Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in his book titled " Social Media Metrics."

Social Media 102

Social Media Media Entrepreneur Metrics 102

Startup Professionals Musings

MARCH 19, 2022

Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success. Here is my list of some key recommendations to help you get your fair share of business: Customize and personalize every communication you can. Make sure clients know how you manage your business.

Services 121

Services Technical Review Social Media Case Study 121

Startup Professionals Musings

APRIL 28, 2021

Look for validation from your mainstream customers. No matter how passionately you believe that everyone needs one, and positive feedback from friends and early adopters (false positives), before you invest in scaling the business, make sure you set and meet good metrics in cost of customer acquisition, recurring sales, and margin.

Technical Review 131

Technical Review Case Study Mentor Software Review 131

Startup Professionals Musings

DECEMBER 27, 2019

My simple answer is that they keep their focus on customers, rather than technology. Jeff Bezos has kept his focus on customers. In my view, every startup in today’s world would do well to adopt a management system with the same key objectives: Start with a customer-obsessed business model.

Marketing 123

Marketing Technical Review Customer Custom 123

Startup Professionals Musings

APRIL 1, 2019

Yet I find that most employees I know limit their scope of thinking to the specific role they are assigned, and rarely tune their thinking and results to the following key principles that every business owner can relate to: Connect every action to a business focus on customers. Your career will only grow as the business grows.

Technical Advisors 75

Technical Advisors Startup Satisfaction Customer 75

Startup Professionals Musings

MAY 10, 2019

They don’t realize that they are missing out on a great opportunity for “free” promotion, as well as taking a great risk by not listening to what customers are saying, and not monitoring or responding to undeserved challenges to their reputation. Use business metrics and tools to tune your efforts. Do your homework before you begin.

Social Media 99

Social Media Media Tool Startup 99

Startup Professionals Musings

JANUARY 1, 2021

For example, in a conflict over the right branding logo , it may help to understand who and how the ultimate decision will be made, including key elements driving the decision, such as targeted customers and competition. Make sure the process is respectful of their needs as well as yours.

Activity 145

Activity Organization Examples Satisfaction 145

Startup Professionals Musings

JULY 28, 2019

How does any entrepreneur define the right balance, and then measure their performance against real metrics? Lots of people are trying to help, with new twists on the age-old model of free-market capitalism that has driven businesses for the last 500 years. That’s a win-win business for the customer and the entrepreneur.

Startup 93

Startup Entrepreneur Capital Examples 93

Startup Professionals Musings

NOVEMBER 2, 2015

Creating an innovative new business is guaranteed to test your skills, patience and determination, and you need to derive satisfaction from the journey, as well as the destination. That means practicing non-defensive listening to key advisors, team members and customers. You can’t solve a problem if you don’t see one. It never ends.

Startup 100

Startup Entrepreneur Satisfaction Metrics 100

Startup Professionals Musings

APRIL 4, 2015

Many soon find that what you do in a personal context doesn’t necessarily translate to your business, and measuring business value is quite different from measuring personal satisfaction. Startups should begin by selecting just a few of the vast array of social media offerings out there, and customize based on results.

Social Media 108

Social Media Media Startup Tips 108

InfoChachkie

JANUARY 16, 2018

Some of the products I’ve helped validate and launch include GoToMyPC, GoToMeeting and AppFolio. Our software helps companies save time, improve their communication, and ultimately build better products faster. We have customers from so many different industries like software, financial services, healthcare, and media.

Venture Capital 115

Venture Capital Entrepreneur Santa Barbara SaaS 115

Startup Professionals Musings

JUNE 3, 2015

The best part of being an entrepreneur is having the independence to make your own decisions, the flexibility for a better work/life balance, and personal satisfaction from driving change. You continually get frustrated with your team members, customers, vendors, and partners. You can’t build a great company without help.

Entrepreneur 111

Entrepreneur Search Engine Optimization Satisfaction Social Media 111

Startup Professionals Musings

NOVEMBER 28, 2014

How does any entrepreneur define the right balance, and then measure their performance against real metrics? Lots of people are trying to help, with new twists on the age-old model of free-market capitalism that has driven businesses for the last 500 years. That’s a win-win business for the customer and the entrepreneur.

Startup 104

Startup Entrepreneur Examples Satisfaction 104

Startup Professionals Musings

MAY 5, 2017

Having a website won’t help if customers can’t find it. Use social media to actively engage with your customers. Many businesses ignore social media, other listen on one or more channels, while the best talk as well as listen to customers and potential customers. Customer service is not just fixing problems.

Social Media 57

Social Media Search Engine Optimization Startup Customer 57

Startup Professionals Musings

SEPTEMBER 6, 2014

“Your values as you create a startup are the key to creating an enviable culture that attracts more customers,” says Ann Rhoades in her book Built on Values. I believe in a startup culture that strongly transmits the values of integrity, customer focus, and results. You are on the outside what you are on the inside. Input = output.

Startup 101

Startup Tips Education Customer 101

Startup Professionals Musings

AUGUST 9, 2017

How does any entrepreneur define the right balance, and then measure their performance against real metrics? Lots of people are trying to help, with new twists on the age-old model of free-market capitalism that has driven businesses for the last 500 years. That’s a win-win business for the customer and the entrepreneur.

Tips 55

Tips Startup Entrepreneur Examples 55

Startup Professionals Musings

OCTOBER 2, 2015

Smart entrepreneurs have metrics for assessing their progress against milestones and regularly communicate new insights to the team. Write every check personally, rather than relying on a bookkeeper or administrative help. Startups are all about change, but entrepreneurs can be slow to change, due to passion and stubbornness.

Startup 105

Startup Entrepreneur Marketing Satisfaction 105

Startup Professionals Musings

JULY 13, 2013

How does any entrepreneur define the right balance, and then measure their performance against real metrics? Lots of people are trying to help, with new twists on the age-old model of free-market capitalism that has driven businesses for the last 500 years. That’s a win-win business for the customer and the entrepreneur.

Entrepreneur 98

Entrepreneur Startup Examples Satisfaction 98

Startup Professionals Musings

JUNE 4, 2016

The best part of being an entrepreneur is having the independence to make your own decisions, the flexibility for a better work/life balance, and personal satisfaction from driving change. You continually get frustrated with your team members, customers, vendors, and partners. You can’t build a great company without help.

Search Engine Optimization 55

Search Engine Optimization Satisfaction Entrepreneur Social Media 55

Tech Zulu Event

NOVEMBER 10, 2013

You always want perfect data on what customers are doing. But what does the customer physically do at the theatre when they’re there and making a choice? Instead, focus on what metric outputs, more views, more downloads? He explains that PM’s must be data driven as much as possible. Online usage data, easy.

Product 87

Product Fandango Design Startup 87

Startup Professionals Musings

NOVEMBER 24, 2017

Measure your agility by putting metrics on change. Count the number of new projects, time and resources required to implement, and measure the return in revenue, customer satisfaction, or cost savings. Create a non-online memorable customer experience. Build a community with face-to-face between customers.

Customer 52

Customer Custom Technical Review Summary 52

Startup Professionals Musings

DECEMBER 9, 2022

I too often see people who are quick to make excuses, blame failures on peers or customers, or see management as the reason for their lack of productivity. Setting your own metrics, and measuring yourself , will facilitate accountability. Also, it helps to work collaboratively with your team and other teams in the organization.

Activity 109

Activity Organization Mentor Training 109

Startup Professionals Musings

MAY 1, 2012

It seems like some CEOs are just more tuned in to the market realities, customer dynamics, people interactions, and are better leaders. Here is a summary of seven maxims that I excerpted from their e-book, which you can use in your startup and every entrepreneurial initiative: Work as a trusted customer advisor. Simple is smart.

Customer 89

Customer Custom Organization Summary 89

Startup Professionals Musings

FEBRUARY 22, 2011

It seems like some CEOs are just more tuned in to the market realities, customer dynamics, people interactions, and are better leaders. Here is a summary of seven maxims that I excerpted from their e-book, which you can use in your startup and every entrepreneurial initiative: Work as a trusted customer advisor. Simple is smart.

Startup 93

Startup Organization Customer Custom 93