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How To Make Freemium Customers Generate Revenue For Your Startup

InfoChachkie

In the spirit of the “land grab” mentality of the day, we emphasized usage of our screen sharing technology with no thought applied to how we would convert such users into paying customers. BuddyHelp was launched in this proto-Internet environment and was immediately used by businesses to provide hands-on technical support.

Customer 162
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Sunrun Sets Up Engineering Center In Irvine, To Hire 50

socalTECH

Sunrun said the new design engineering center will create customized system designs for its customers around the country, and will include everything from system designers to technical support.

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CyberDefender Open New LA Call Center

socalTECH

CyberDefender said its center is currently handling as many as 40,000 calls per week, for sales, technical support, and customer service. The firm said it expects the center to be able to accommodate over 600 agents at full capacity. CyberDefender had announced the expansion of its headquarters back in August. READ MORE>>.

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Make It Work Swizzles Pricing

socalTECH

Santa Barbara-based Make It Work , the on site technical support and computer repair service headed by Eric Greenspan, said Monday that it has switched its services to a new fixed-price, per-service model. The shift is a significant one for the firm, which previously offered up it services for an hourly service charge to its customers.

Pricing 159
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HelloTech: On Demand, In-Home Tech Support Via College Students Near You

socalTECH

Almost everyone of a technical bent in the technology industry is familiar with that old routine: your parents, your friends, and your neighbors inevitably calls you for free technical support. However, almost no one really wants to be that technical support person. Why in home technical support?

Demand 180
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Make It Work Launches Membership Program

socalTECH

Santa Barbara-based Make It Work , the in-home technical support and services firm headed by Eric Greenspan, told its customers Monday that it has launched a brand new, membership program called MIW Digital Advantage.

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Anacomp MVS Acquired By DecisionOne

socalTECH

According to DecisionOne, the buy adds around 200 employees, plus around 700 customers, to the firm. Anacomp's MVS division provides technical support, field service, and maintenance to OEM customers in data centers. Financial details of the acquisition were not disclosed.