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Customer Support Training | What is excellent customer service?

Tech Zulu Event

Excellent customer service isn’t just something that happens from company to consumer. Customer service starts within a company. We all know about Zappos customer culture and their willingness to stay on a call with a customer for up to 10 hours. It’s the same effect you want on your customers.

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Best Buy’s New “Wizard” Learning Center (hypothetical)

Eric Greenspan

Best Buy customers and the rest of us need education. They struggled and made some poor customer service choices that led us to worry about their future. This is how Best Buy will save its brand and earn back its customers. Demonstrate configuration, discuss inputs and on screen display options. Per course: $9.99.

Course 124
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More Than 50 E-Scooters Pulled From Portland River

Tech.Co

Educate rather than condescend. How PolyAI is Redefining the Customer Service Call with “Conversational AI”. The First-Ever Under-Screen Selfie Camera Is in “The Near Future”. So what can you do in the face of abject e-scooter hatred? Avoid polarizing the issue as much as possible. Engage rather than fight.

News 172
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How to Strengthen Tech Startup Security Against Cyberattacks

Southern California Edison Blog

Educate team members about how to recognize and respond to phishing attempts. The software can take several forms, including screen lockers, encryption ransomware, and doxware. . A third option is managed wavelength services , which allow startups to keep their data private because the connection isn’t shared with any other customers.

Startup 96
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How to Nail a Group Presentation

Both Sides of the Table

It’s a shame because the ability to nail these presentations at key conferences can be once-in-a-lifetime opportunities to influence journalists, business partners, potential employees, customers and VCs. Don’t confuse this with a tour-de-force education on the finer details of how your company operations. Show some energy!

Slides 399
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Learning The Ropes Of Internet Video With Michael Tringe and CreatorUp

socalTECH

Los Angeles-based CreatorUp (www.creatorup.com) wants to help aspiring online video producers with an online web education series. We also have live lab sessions, which we run through Google+ Hangouts, which mirror the school education experience. It's a hands-on kind of education. What is CreatorUp all about?

Web 187
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Car Door Slam Or Spare Tire? Should Startups Build For Buyers Or Users?

InfoChachkie

When Expercity (creator of GoToMeeting, acquired by Citrix) was competing with Webex in the early days of screen sharing, Webex did something brilliant. Webex took a creative product development path, while we acted conventionally, attempting to educate the engineer gatekeepers and assure them that GoToMyPC and GoToMeeting were safe.

SaaS 100