This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. Self-service technologies, social media, and smart phones have created a new set of expectations for high-tech consumers today.
We were hightech at the very start of the boom. I got to experience much of the local culture and customs. Getting Your Work Schedule on Your Terms – Many people in America sit at their desk much of the day and have email open. And from email we added IM, Facebook and LinkedIn where people contact us.
Of the 225 customer reviews currently posted on Amazon, over 90% are highly positive. As Guy notes in the accompanying video interview, his primary goal with Enchantment is to reach a broader audience, beyond the high-tech, startup world. You even include your email address at the back of the book.
Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Respect your customer’s view of usability.
Browse our job postings , and navigate our (new) extensive map of Southern California hightech companies in your neighborhood. Get new customers. Sign up for our daily email newsletter to get our news delivered to you directly every morning, or search our news archives. Image courtesy BigStock. READ MORE>>.
One trend in the Southern California hightech startup market has been an increasing number of startups--and executives--who have been looking to combine their interests in business with their enthusiasm for giving back through nonprofits and causes. Your prior background was in email marketing--how has this been different for you?
Resources Required – At high-tech startups, required resources include developers’ time and the opportunity cost associated with alternative uses of the developers’ 12-hour workdays. • Facebook • Twitter • Delicious • LinkedIn • StumbleUpon • Add to favorites • Email • RSS.
The details came from an email to prospective customers from CEO Jeff Potter. Surf Air's service allows its members to fly unlimited flights between such common destinations as Los Angeles, San Diego, and Silicon Valley; the company has been catering to executives who frequently commute between California's hightech centers.
Southern California's hightech news and companies. Custom Insurance Programs for Technology Companies. customer relationship marketing programs designed to preserve your core revenue. source for executive talent -- serving emerging growth company clients in the high. Email us at info@socaltech.com.
So, because I’m a dad, a customer service enthusiast, product evaluator and entrepreneur, I’ve decided to build a business around it. From strollers to hightech, I will distill the best products and services and offer them to the influential Mommy Blogger community for reviews, commentary and endorsements.
Thanks to all of the sponsors and advertisers, who allow us to keep you updated on Southern California's hightech news and companies. Interesting in reaching Southern California's hightech industry? Email us at info@socaltech.com. Custom Insurance Programs for Technology Companies. Startups Made Simple.
They must compete with tens of thousands of other performers who are all pursuing the same customer dollars. At the outset of their careers, they are forced to market themselves with little to no budget and differentiate their product so that they gain adequate attention without alienating too many potential customers. Share and Enjoy.
They don’t know if they should move to social networks for lead generation, branding, customer loyalty, or for direct marketing and e-commerce. Don’t use the same message on Twitter you developed for email blasts and postcard blitzes. So print it off and deliver it to a friend who is not so high-tech.
Currently, social media is the least used of all customer interaction methods. They don’t know if they should move to social networks for lead generation, branding, customer loyalty, or for direct marketing and e-commerce. Don’t use the same message on Twitter you developed for email blasts and postcard blitzes.
They don’t know if they should move to social networks for lead generation, branding, customer loyalty, or for direct marketing and e-commerce. Don’t use the same message on Twitter you developed for email blasts and postcard blitzes. So print it off and deliver it to a friend who is not so high-tech.
For example, if your startup is building a high-tech software product, a dream team of advisors would be a former CEO or high-level exec in another software company, a former software marketing executive, and a former financial executive.
For example, if your startup is building a high-tech software product, a dream team of advisors would be a former CEO or high-level exec in another software company, a former software marketing executive, and a former financial executive.
They don’t know if they should move to social networks for lead generation, branding, customer loyalty, or for direct marketing and e-commerce. Don’t use the same message on Twitter you developed for email blasts and postcard blitzes. So print it off and deliver it to a friend who is not so high-tech.
For example, if your startup is building a high-tech software product, a dream team of advisors would be a former CEO or high-level exec in another software company, a former software marketing executive, and a former financial executive.
Panelists will offer concrete insights into a variety of mobile marketing and content issues: campaign sizes, appropriate approaches to measurement, SMS vs WAP banners vs in-app advertising, emerging ad formats, ROI vs online display, search and email, along with the impact of targeting on performance. Derek Merrill, VP Product, MoVoxx. .
Like you, I struggle to return everybody’s emails because I get too many. So I often try to stay off of email during the day. They take all incoming calls on my mobile phone and work phone, transcribe them for me and send me an email with a text transcription and a.WAV file to listen to messages if I feel the need to.
Equity-Only CTO and Equity-Only Developers - SoCal CTO , November 1, 2010 I had a recent email dialog with the founder of a company looking for a CTO for their startup. We had several emails back and forth where he provided basic details on the concept. No Business Plan Survives First Contact With A Customer – The 5.2
And NOT even because they give until death refunds if a customer is ever dissatisfied with a purchase. He says he cares most about “focusing on customers for life”. To prove that point, tonight I had the privilege of hearing him speak at Lean LA , a Los Angeles group that helps hightech start-ups build great companies on a budget.
We organize all of the trending information in your field so you don't have to. Join 5,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content