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Startups Today Need Anticipatory Customer Service

Startup Professionals Musings

Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. Self-service technologies, social media, and smart phones have created a new set of expectations for high-tech consumers today.

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What Can You Learn from the 4-Hour Workweek?

Both Sides of the Table

We were high tech at the very start of the boom. I got to experience much of the local culture and customs. Getting Your Work Schedule on Your Terms – Many people in America sit at their desk much of the day and have email open. And from email we added IM, Facebook and LinkedIn where people contact us.

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An Enchanting Conversation With Guy Kawasaki

InfoChachkie

Of the 225 customer reviews currently posted on Amazon, over 90% are highly positive. As Guy notes in the accompanying video interview, his primary goal with Enchantment is to reach a broader audience, beyond the high-tech, startup world. You even include your email address at the back of the book.

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7 Rules for Savvy Customer Service Required Today

Startup Professionals Musings

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Respect your customer’s view of usability.

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9 Ways socalTECH Can Help You With Your New Year's Resolutions

socalTECH

Browse our job postings , and navigate our (new) extensive map of Southern California high tech companies in your neighborhood. Get new customers. Sign up for our daily email newsletter to get our news delivered to you directly every morning, or search our news archives. Image courtesy BigStock. READ MORE>>.

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Interview with Ryan Scott, CauseCast

socalTECH

One trend in the Southern California high tech startup market has been an increasing number of startups--and executives--who have been looking to combine their interests in business with their enthusiasm for giving back through nonprofits and causes. Your prior background was in email marketing--how has this been different for you?

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The Impact Matrix: Prioritize Your 2013 Initiatives Using This Startup Ninja Tool

InfoChachkie

Resources Required – At high-tech startups, required resources include developers’ time and the opportunity cost associated with alternative uses of the developers’ 12-hour workdays. • Facebook • Twitter • Delicious • LinkedIn • StumbleUpon • Add to favorites • Email • RSS.