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Startups Today Need Anticipatory Customer Service

Startup Professionals Musings

Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. Self-service technologies, social media, and smart phones have created a new set of expectations for high-tech consumers today.

Custom 97
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7 Rules for Savvy Customer Service Required Today

Startup Professionals Musings

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Respect your customer’s view of usability.

Custom 89
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Surf Air: 2500 Members, 80 Daily Flights

socalTECH

The details came from an email to prospective customers from CEO Jeff Potter. Surf Air's service allows its members to fly unlimited flights between such common destinations as Los Angeles, San Diego, and Silicon Valley; the company has been catering to executives who frequently commute between California's high tech centers.

High Tech 100
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9 Ways socalTECH Can Help You With Your New Year's Resolutions

socalTECH

Browse our job postings , and navigate our (new) extensive map of Southern California high tech companies in your neighborhood. Get new customers. Sign up for our daily email newsletter to get our news delivered to you directly every morning, or search our news archives. Image courtesy BigStock. READ MORE>>.

SoCalTech 124
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Mommy Bloggers Review Service for Manufacturers of Kid and Family Products

Eric Greenspan

So, because I’m a dad, a customer service enthusiast, product evaluator and entrepreneur, I’ve decided to build a business around it. From strollers to high tech, I will distill the best products and services and offer them to the influential Mommy Blogger community for reviews, commentary and endorsements.

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An Enchanting Conversation With Guy Kawasaki

InfoChachkie

Of the 225 customer reviews currently posted on Amazon, over 90% are highly positive. As Guy notes in the accompanying video interview, his primary goal with Enchantment is to reach a broader audience, beyond the high-tech, startup world. You even include your email address at the back of the book.

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Thanks To Our Sponsors

socalTECH

Southern California's high tech news and companies. Custom Insurance Programs for Technology Companies. customer relationship marketing programs designed to preserve your core revenue. source for executive talent -- serving emerging growth company clients in the high. Email us at info@socaltech.com.