Startup Professionals Musings

JUNE 15, 2012

Mentors tell you what you need to hear. When the message is the same from both, you don’t need the mentor anymore. In that sense, you should think of a mentor more like your advisor who has done all he can. Also don’t confuse a business mentor with a business coach. Friends tell you what you want to hear.

Mentor 95

Mentor Coach Startup Ideas 95

Startup Professionals Musings

SEPTEMBER 25, 2022

In fact, I have found from personal experience and mentoring that both of these are necessary, but not sufficient, for building a business. There is more and more evidence that a more human-centered or heart-centered leadership yields the best results with your team and with customers in the long run.

Training 142

Training Coach Startup Entrepreneur 142

Startup Professionals Musings

APRIL 13, 2011

Mentors tell you what you need to hear. When the message is the same from both, you don’t need the mentor anymore. In that sense, you should think of a mentor more like your advisor who has done all he can. Also don’t confuse a business mentor with a business coach. Friends tell you what you want to hear.

Mentor 98

Mentor Coach Ideas Entrepreneur 98

Startup Professionals Musings

JANUARY 25, 2016

If you can’t provide a memorable customer experience, your startup won’t survive very long these days. You now need more than loyalty from your customers -- they need to be your best advocates. The days of pushing new and marginal performers into customer service are gone. Every job on your team drives your customer experience.

Customer 55

Customer Custom Startup Coach 55

Startup Professionals Musings

AUGUST 30, 2023

Listen to your team, mentors, and customers to recognize real successes and failures, and surround yourself with people who can fill in the gaps. Allocate your time and resources to customer expectations and competitor challenges. Practice, train, and rehearse giving 100 percent. We all have strengths and weaknesses.

Mentor 104

Mentor Startup Coach Satisfaction 104

Startup Professionals Musings

JULY 4, 2021

The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that burns resources, but creates no value or competitive advantage in the eyes of customers. Then always measure customer results, not work.

Startup 161

Startup Resource Training Entrepreneur 161

Both Sides of the Table

APRIL 19, 2011

Get connected to the right mentors and your business may catapult to the next level. I figured if Matt was on the verge of bankruptcy and one mentor changed his trajectory, what if we had a formalized, community-wide program? He is very hands-on and helpful – especially for any company looking into customer acquisition.

Acquisition 304

Acquisition Startup Customer Custom 304

Startup Professionals Musings

DECEMBER 10, 2022

In my own experience as a startup advisor and mentor, I find that entrepreneurs who can’t attract and maintain a highly motivated team rarely even get off the ground. Good hiring, training, and mentoring are the best motivators. Investors have long agreed that you invest in the team, more than the product. Start today.

Examples 145

Examples Mentor Activity Product 145

Startup Professionals Musings

APRIL 16, 2022

Yet I find, as a mentor and outside consultant, that many of you focus only on working conditions and compensation as the key factors determining team engagement , health, and productivity. by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. Emotional stability. Environmental safety.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Startup Professionals Musings

FEBRUARY 12, 2021

Even the simplest of new technologies, such as Zoom for remote meetings, can be a detriment to work satisfaction if workers are not trained on how to use it effectively, causing video and sound problems, as well as background distractions. Spend more time mentoring and coaching your team. Giving orders and assignments is not coaching.

Tips 159

Tips Satisfaction Coach Mentor 159

Startup Professionals Musings

SEPTEMBER 15, 2023

Many people believe that new ideas are the critical element of innovation, but in my experience as a mentor and investor, long-term business success is more about implementation than ideas. Search for customer pain rather than high margins. Provide outside training opportunities and hiring to promote this culture.

Artificial Inteligence 114

Artificial Inteligence Ideas Satisfaction Customer 114

Startup Professionals Musings

JANUARY 23, 2022

In addition, today’s customers judge a company by perceived people relationships through social media, phone conversations, and sales experiences. Customers demand more engagement and flexibility. People-centric leaders drive ownership and engagement down to their customer-facing team members.

Coach 128

Coach Organization Mentor Startup 128

Startup Professionals Musings

DECEMBER 12, 2022

That means making sure the right people are hired, trained, and in the right place at the right time. Growing the company means growing people through mentoring and training. In addition the best of both groups maintain a focus on customers, love to learn new things, and are always thinking.

Startup 137

Startup Training Entrepreneur Organization 137

Startup Professionals Musings

JANUARY 2, 2021

He later closed more than 8,000 of his stores for a day to provide employee racial-bias training. I often think of the scope of this example in my role as mentor to a struggling entrepreneur who is quick to blame his problems on employee mistakes, or even changing customer expectations.

Training 173

Training Examples Startup Social Media 173

Startup Professionals Musings

MARCH 25, 2022

Thus, over the years of my mentoring and consulting efforts with entrepreneurs, I have a key list of practices that I recommend to everyone starting and growing a business. You may think it’s great that demand exceeds your supply chain, but customers only remember it as a loss of your credibility, and will tell others.

Startup 134

Startup Training Tool Demand 134

Startup Professionals Musings

APRIL 20, 2022

Be sure to encompass all your constituents, especially including customers. Whole Foods , for example, has built their business with a commitment to natural and organic foods, and have a culture of loyal employees and customers, resulting in 500 stores worldwide. Commit to delivering a positive customer experience.

Product 109

Product Training Customer Custom 109

Startup Professionals Musings

MARCH 4, 2022

If you aren’t yet adapting to the market and your customers, you are falling behind. I define business agility for my consulting clients as the ability to change your business rapidly to meet customer and environmental changes, with minimal organizational disruption and cost. Be proactive rather than reactive to market change.

Competition 148

Competition Metrics Demand Customer 148

Startup Professionals Musings

JULY 9, 2022

A common request I get while mentoring entrepreneurs is for a copy of the startup checklist they need to follow, in order to build a successful new business. Every entrepreneur needs to leverage social media for better marketing, requirements, and customer service. I wish it was that easy. Infrastructure as a Service (IaaS).

Technology 133

Technology Cloud Computing Social Media Networking 133

Startup Professionals Musings

AUGUST 31, 2022

In my role as a business mentor and advisor, I now always look for a culture and recommend team roles that nurture collaboration rather than contention, communities rather than silos , and transparent communication at all levels. In this age of world-wide markets, you need all the help you can get to attract loyal customers.

Organization 105

Organization Mentor Startup Training 105

socalTECH

APRIL 13, 2021

The NSF determined eight to ten years ago that the Small Business Innovation Research (SBIR) grants they were funding to academic teams, to commercialize technology, they were losing, because not many academics had the background to understand how to go out and source customers, and did not know how to run a startup.

Marina Del Rey 150

Marina Del Rey Startup USC Incubator 150

Startup Professionals Musings

APRIL 6, 2022

I’m convinced that the reason for the high rate of startup failures , with well over half not lasting five years, is not that the solutions are not innovative, but that the entrepreneur focuses on the product, rather than the business of attracting and managing customers. No one else can do the solution delivery like you can.

Satisfaction 92

Satisfaction Training Customer Custom 92

Both Sides of the Table

OCTOBER 26, 2020

So mostly we just had to listen to customer feedback from founders, VCs and LPs. The core of the investing job of course is investing dollars into startup companies and helping as a mentor, advisor and board member on the companies in which you’ve invested. She has an amazing ethical compass with heart, compassion and drive.

Venture Capital 361

Venture Capital Startup Invest CitySearch 361

Startup Professionals Musings

JUNE 30, 2021

He could have claimed that a fired employee was at fault, but instead he closed 8,000 of his stores for a day to provide additional employee racial-bias training. A community requires two-way communication and respect – including advisors, partners, and customers. Create innovative change from existing resources.

Coach 162

Coach Startup Resource Competition 162

Startup Professionals Musings

SEPTEMBER 9, 2020

In my own business career, many years as a business advisor, and mentor to aspiring entrepreneurs, I have validated the following strategies to practice and guide you. A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share.

Satisfaction 152

Satisfaction Mentor Study Startup 152

Startup Professionals Musings

JULY 27, 2022

One way to do this is to nurture mentoring relationships with experts in other disciplines, as Bill Gates did with Warren Buffet. In particular, new generations of customers, including millennials, are often looking for something really innovative, as the fashion industry has found out many times.

Competition 139

Competition Examples Customer Custom 139

Startup Professionals Musings

OCTOBER 9, 2020

Freelancers and consultants have to demonstrate results, without training and mentoring, so they can help you more quickly and probably at a lower total cost. Full-time employees require considerable overhead for facilities, training, severance, and benefits for performance. Prioritize demonstrated execution versus potential.

Competition 168

Competition Startup Demand Training 168

Startup Professionals Musings

APRIL 10, 2021

It can come from experience, or from training in a prior company, and it can even be self-taught from the Internet by smart entrepreneurs, just like they learned the skill of establishing a company, negotiating a contract, or filing a patent. It means not only hiring, but training and measuring performance. Focus on high productivity.

Startup 171

Startup Organization Training Entrepreneur 171

Startup Professionals Musings

JANUARY 29, 2021

As a long-time business advisor and mentor to entrepreneurs, I consistently find that the most thriving businesses are people-centric, and those team members create the best processes, rather than the other way around. Leaders who focus on team communication are also more successful in dealing with partners and customers.

Satisfaction 154

Satisfaction Demand Resource Competition 154

Startup Professionals Musings

APRIL 8, 2019

I found many more helpful suggestions in a new book, “ The Culture Question ,” by Randy Grieser, Eric Stutzman, Wendy Loewen, and Michael Labun, who have spent years providing leadership and professional development training to companies around the world. Proactively provide support and training.

Tips 96

Tips Satisfaction Training Mentor 96

Startup Professionals Musings

DECEMBER 21, 2019

In fact, I have found from personal experience and mentoring that both of these are necessary, but not sufficient, for building a business. There is more and more evidence that a more human-centered or heart-centered leadership yields the best results with your team and with customers in the long run.

Training 123

Training Coach Startup Entrepreneur 123

socalTECH

OCTOBER 26, 2015

We have about 350, nationally certified, trainers on the platform, all vetted internally by us, and by our mentor network. The flat rate includes use of those locations during training sessions. We offer six different genres of fitness: Crossfit, strength training, Pilates, boxing, yoga, and stretching.

Training 100

Training Startup Orange County Malibu 100

Startup Professionals Musings

APRIL 1, 2010

Mentors tell you what you need to hear. When the message is the same from both, you don’t need the mentor anymore. In that sense, you should think of a mentor more like your advisor who has done all he can. Also don’t confuse a business mentor with a business coach. Friends tell you what you want to hear.

Mentor 49

Mentor Coach Entrepreneur Ideas 49

Startup Professionals Musings

DECEMBER 6, 2020

Based on my experience and a business advisor and mentor, this is the ideal time to get back to the basics of business leadership and innovation. Provide the resources and training to get the job done. Be sure to tie changes back to the “why” – customer value, business objectives, and competition.

Mentor 122

Mentor Ideas Competition Examples 122

Startup Professionals Musings

DECEMBER 17, 2021

When I started mentoring entrepreneurs and startups a few years ago, I anticipated that I would get mostly tough technical questions, but instead I more often hear things like “Where do I start?” It doesn’t matter how good your product or service is if most of your potential customers don’t know about it. The marketplace is a war zone.

Entrepreneur 138

Entrepreneur Activity Guide Patents 138

Startup Professionals Musings

OCTOBER 15, 2022

As a startup mentor, I’m always amazed that some entrepreneurs seem to be an immediate hit with investors, while others struggle to get any attention at all. Message delivery must be customized for each investor. There is no substitute for experience and trained skills in the business area you are attacking.

Entrepreneur 111

Entrepreneur Social Media Patents Mentor 111

Startup Professionals Musings

AUGUST 16, 2023

Every business wants and needs top performers, but most entrepreneurs and executives assume that if they hire and train the smartest and most experienced people, they will get exceptional performance. Thus paying only for sales volume, when you desire high customer satisfaction, is not productive.

Coach 93

Coach Satisfaction Resource Entrepreneur 93

Both Sides of the Table

DECEMBER 11, 2022

There was no money train. In those years I learned to properly build product, price products, sell products and serve customers. I had realized that I didn’t have it within me to be as good of a player as many of them did but I had the skills to help as mentor, coach, friend, sparing partner and patient capital provider.

Venture Capital 466

Venture Capital Startup Marketing Pricing 466