Steve Reich

JUNE 11, 2012

This is not an article about the high moral purpose and the nobility of listening to your customers. It is an article about how to make your company worth a fortune by listening to your customers. It gives the best customer experience of any phone. Listen to your customers and grow rich. Why does Google dominate search?

Customer 97

Customer Custom Software Review SaaS 97

InfoChachkie

JANUARY 16, 2018

Without taking a dime of outside capital, the company has achieved impressive success in a competitive, SaaS market segment, landing companies such as Nike, Intuit, NASA, AutoDesk and PBS. We build product roadmap software – it’s a SaaS company based here in Santa Barbara, California. Semick: They are.

Venture Capital 115

Venture Capital Entrepreneur Santa Barbara SaaS 115

socalTECH

SEPTEMBER 20, 2010

For investors, it gives them a dash board of key metrics, and ensures those investors stay in the loop. At one point, we had to turn around our model, when our number one customer--eBay--became our biggest competitor. Who would find this most useful? Jackson: It's actually two audiences, both the entrepreneur and investor. READ MORE>>.

Southern California 243

Southern California Entrepreneur Software Review Yammer 243

socalTECH

MAY 17, 2019

Coming out of ServiceNow around 2013, I realized that a lot of problems that we had been discussing and dealing with with customers adopting applications like ServiceNow into the enterprise, was establishing connections of that data and processes with systems in the enterprise. That's how we started. What specific problem were you seeing?

SaaS 113

SaaS Startup Customer Custom 113

TechEmpower

OCTOBER 9, 2023

So let’s summarize what we've already found to be different about searching with LLMs: What’s Different About Search with LLMs Search methods powered by LLMs stand out as transformative tools, offering businesses an edge in their information retrieval and customer engagement processes. cto , infotech , innovation , product , project , saas

Generative AI 348

Generative AI Artificial Inteligence Tool Knowledge Base 348

socalTECH

JANUARY 14, 2011

Its primary goal is to focus on identifying what is truly driving demand, analytically, so that our customers can optimize their activities. Do your customers understand the need for your product, and has that been an issue? First off, for those not familiar with Marketshare -- what is it that you do?

Social Media 235

Social Media Demand Activity Marketing 235

socalTECH

JANUARY 2, 2020

While it was a good year for our merger and acquisition practice in the SaaS and fintech space, our most exciting news is in our merchant banking sector where we invest in and advise growth companies often for several years. One of our SaaS companies made great strides with a new product. Two lessons learnedand relearned!

Capital 100

Capital Southern California SoCal SaaS 100

Tech Zulu Event

JULY 26, 2013

Customized content. Done so by allowing them the ability to build and customize modules, embed them throughout their web properties, and identify quality user generated video content to publish through the Squabbler platform. The publishers using Squabbler are able to create, customize and deploy vidoes in less than 5 minutes.

Metrics 79

Metrics Platform Content Web 79

socalTECH

DECEMBER 20, 2017

With so many APIs, SaaS ecosystems, and cloud platforms to rely on, a digital product that may have taken five years to get off the ground in 2000 can now be brought to life in a matter of months. Anyone could submit an idea, and others in the customer community could participate by upvoting and commenting on the ideas they liked best!

Technical Review 100

Technical Review Metrics Ideas Product 100

Startup Professionals Musings

NOVEMBER 7, 2018

Even when your new product or solution fills a real customer need, and has a positive value proposition, many new venture founders are surprised and frustrated to find that excited customers are hard to find and growth is slow. Still it’s better to be forewarned than to be caught off guard, with no Plan B or resources to pivot.

Product 86

Product Marketing Education Examples 86

socalTECH

JULY 8, 2009

We focus on the creative content of TV advertising, and we've developed a very powerful, scoring algorithm which we call Ace Scores, which rates advertising effectiveness, and deliver that data to our customers--advertisers and agencies--through a software-as-a-service offering. We have lots of early, passionate customers using our service.

Advertising 100

Advertising Palomar Startup Customer 100

Both Sides of the Table

APRIL 26, 2016

There has been a lot of public debate over the past several weeks about whether it’s a good thing to be “gross margin positive” or not and commentary always reminds me that some people at startups don’t quite understand financial metrics or even how to think about which ones are healthy. Customer acquisition cost. That bit is easy.

Metrics 150

Metrics Startup SaaS Course 150

Both Sides of the Table

JULY 21, 2014

It’s when the noise stops and you can actually get customer attention, press articles and VC meetings. People attending marquee conferences with rock bands, prominent speakers, Gartner Group prognosticators and lots of other happy customers. Create company measures for success that go beyond financial metrics.

Marketing 354

Marketing Case Study Metrics Sales 354

Both Sides of the Table

DECEMBER 11, 2022

And then in the late 90’s money crept in, swept in to town by public markets, instant wealth and an absurd sky-rocketing of valuations based on no reasonable metrics. In those years I learned to properly build product, price products, sell products and serve customers.

Venture Capital 466

Venture Capital Startup Marketing Pricing 466

Both Sides of the Table

SEPTEMBER 10, 2021

We can’t wait for customers to use the product for 12–18 months and do customer interviews or look at purchase cohorts. Before Twitter he held similar roles at SuccessFactors (SaaS), Akamai (telecoms infrastructure), McAfee (Security Software) and was an investment banker. It’s just now that we’re Seed Investors.

Venture Capital 471

Venture Capital Writing Invest Pricing 471

SoCal CTO

MAY 18, 2010

Some good ones already from May: "Authentic" is dead - A Smart Bear: Startups and Marketing for Geeks , May 3, 2010 Phrases that should be retired include - “Putting customers first” You Actually Did This? SaaS Conversion: Which metrics matter? Thanks Steve!

Startup 150

Startup SaaS Metrics Patents 150

SoCal CTO

JULY 23, 2012

What metrics are going to be the key startup metrics and how do we get those metrics without too much cost? What’s our purchase, licensing, SaaS strategy? Make sure you are continuously looking at the business and customers. Get in front of customers as often as you can.

CTO Coach 231

CTO Coach CTO Hire Outsource Development Develop 231

Both Sides of the Table

JANUARY 25, 2015

I have written about the deceiving nature of early successes before – in particular in the SaaS or B2B world leading to a phenomenon called “shelfware.” His point is that you should figure out the metrics that TRULY matter in your business and hold yourself accountable to these. Not vanity metrics.

Product 150

Product Startup Metrics Technical Review 150

Both Sides of the Table

AUGUST 20, 2015

We’ve had just one market since then and it could confuse one into thinking: every deal finds downstream investors, every company good or bad finds a home, you know anything at all about brazil, india, china or even saas sales, ecommerce or analytics (you know all these in a bull market). It forces innovation.

Funding 150

Funding Venture Capital Startup Marketing 150

InfoChachkie

JULY 20, 2015

Lifestyle businesses are typically looked upon with derision by investors, as they generally do not have economic metrics that lead to large exits. A decade later, Standup Paddle Sports has become a leading SUP brand, serving customers globally. However, a number of Santa Barbara’s “lifestyle businesses” are anything but small.

Santa Barbara 100

Santa Barbara Startup Sales Entrepreneur 100

Berkonomics

FEBRUARY 6, 2025

Thoughts from BERKONOMICS – Dave Berkus After 50 years in entrepreneurship and 200+ startup investments, here’s what most first-time founders get dangerously wrong: They obsess over the wrong metrics. There are only 5 metrics that truly matter in your first 18 months: Everything else is a distraction. Impressive, right?

Metrics 156

Metrics SaaS .Net Mentor 156

SoCal CTO

AUGUST 3, 2010

SaaS 101: 7 Simple Lessons From Inside HubSpot - OnStartups , July 19, 2010 It’s been a little over 4 years since I officially launched my internet marketing software company , HubSpot. So, I’ve had about 4 years on the “inside” of a fast-growing, venture-backed B2B SaaS startup. Metrics availability. Customer Care Today.

Startup 217

Startup Venture Capital Blogging Software Review 217