Berkonomics

OCTOBER 19, 2023

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 156

Training Resource Customer Custom 156

Startup Professionals Musings

SEPTEMBER 25, 2020

The world keeps changing, and visible business strategies that worked well in the past, including being the premium brand or low price producer, simply don’t get the customer loyalty they once did. Today, customers are looking for real relationships, a memorable shopping experience, and satisfaction of a higher purpose.

Customer 133

Customer Custom Satisfaction Examples 133

Startup Professionals Musings

APRIL 2, 2022

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Customer 122

Customer Custom Social Media Technical Review 122

Startup Professionals Musings

DECEMBER 18, 2020

As a long-time business executive and adviser to entrepreneurs, I see a definitive shift away from customer trust in traditional business messages, and the executives who deliver them. I summarize the key elements of the transformation as follows: Customers are seeking control in a run-away world.

Customer 173

Customer Custom Social Media Technical Review 173

Startup Professionals Musings

JANUARY 5, 2020

As an advisor to entrepreneurs, I find that I often have to remind them that the world of customers has changed since they started their last business. Pushing yourself on customers by touting features and price doesn’t work anymore. Use analytics to see why customers are buying, as well as what.

Customer 133

Customer Custom Social Media Startup 133

Startup Professionals Musings

JUNE 11, 2023

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. Display real customer value feedback versus value claims.

Customer 131

Customer Custom Social Media Training 131

Berkonomics

NOVEMBER 24, 2016

Repeat customers, raving fans, angry backlashers, commodity shoppers. Oh boy, what a range of loyalty these represent. Here’s another way to look at the ladder to an ideal customer loyalty relationship. Customers hate this, especially when they have a complaint. What’s more to like? It takes work. High margins.

Customer 120

Customer Custom Satisfaction Pricing 120

Startup Professionals Musings

NOVEMBER 17, 2018

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. Display real customer value feedback versus value claims.

Customer 100

Customer Custom Social Media Training 100

Startup Professionals Musings

MARCH 22, 2023

I have personally worked as an employee of large businesses, as well as a partner in new ventures, and found the latter to have more potential for satisfaction. I have personally worked as an employee of large businesses, as well as a partner in new ventures, and found the latter to have more potential for satisfaction.

Startup 111

Startup Satisfaction Metrics Customer 111

Startup Professionals Musings

SEPTEMBER 22, 2023

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Competition 99

Competition Services Startup Training 99

Startup Professionals Musings

OCTOBER 6, 2023

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Due diligence always involves on-site visits, informal discussions with any or all members of the team, vendors, and good customers as well as bad.

Technical Review 118

Technical Review Startup Satisfaction Invest 118

Startup Professionals Musings

APRIL 18, 2021

Call a company meeting to communicate what is happening, and why. All need to know who will be there and what you expect. Contact key vendors and existing customers. Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. Personnel situation is stable.

Technical Review 152

Technical Review Startup Satisfaction Summary 152

Startup Professionals Musings

OCTOBER 22, 2016

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. Display real customer value feedback versus value claims.

Customer 97

Customer Custom Social Media Training 97

Startup Professionals Musings

FEBRUARY 3, 2021

As a long-time mentor to new entrepreneurs and business owners, I have noticed that many no longer associate more fulfillment and satisfaction with more money, power, and success. In fact, customers today also seem more attracted to companies with a higher purpose than profit. Don’t wait for a crisis to decide what is important.

Satisfaction 173

Satisfaction Mentor Coach Entrepreneur 173

Startup Professionals Musings

SEPTEMBER 15, 2023

So here are my own top recommendations on how to think about your business aspirations, and put innovation in perspective among all the other priorities you will need to achieve success and satisfaction with your role on the road ahead. Search for customer pain rather than high margins. New customers don’t see incremental improvements.

Artificial Inteligence 114

Artificial Inteligence Ideas Satisfaction Customer 114

Startup Professionals Musings

OCTOBER 1, 2010

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. A satisfied customer is necessary, but not sufficient, to be a loyal customer who will come back repeatedly, refer their friends and family to you, and be faithful even when your price is not the lowest.

Satisfaction 49

Satisfaction Customer Custom Startup 49

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

DECEMBER 12, 2021

Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in a classic book titled simply " Social Media Metrics." Social media is the realm of public opinion and customer conversations. Measure customer response and action.

Social Media 127

Social Media Media Metrics Satisfaction 127

Startup Professionals Musings

JULY 1, 2019

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Customer 85

Customer Custom Social Media Technical Review 85

Startup Professionals Musings

FEBRUARY 6, 2023

They ask me for a perspective on the pros and cons of that dream, the potential for increased satisfaction , and the probability of their long-term growth and success. He offers a handbook of lessons for what to expect in business, from initial ideas to funding, growth, and possible exits. Every idea has merit and risk.

Entrepreneur 124

Entrepreneur Ideas Satisfaction Customer 124

Startup Professionals Musings

MAY 31, 2023

These haven’t changed much over the years, but still seem to be often overlooked by business professionals and leaders in their haste to keep up with peers, competitors, and customers in today’s volatile environment. Find what works for you. Timely follow-up on customer and team member requests. Loners need not apply.

Startup 121

Startup Satisfaction Technical Review Ideas 121

Startup Professionals Musings

APRIL 29, 2023

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. Practice being a good communicator.

Startup 111

Startup Training Services Writing 111

Startup Professionals Musings

SEPTEMBER 3, 2023

Whether you are an entrepreneur starting a new business, or a corporate executive seeking to revitalize a mature business, the challenge is the same – to become the obvious choice within the hearts and minds of your customers, your employees, and your chosen communities. Assemble the best team to assimilate and design what is needed.

Company 116

Company Companies Customer Custom 116

Startup Professionals Musings

AUGUST 1, 2022

I expect questions about how a business works, or what are best practices, but I really can’t help you with removing doubts on your abilities, or providing a sure-fire idea and formula for success in business. This momentum is what you need for enjoyment and satisfaction, as well as for others to see you as a business leader.

Capital 114

Capital Coach Satisfaction Ideas 114

Startup Professionals Musings

SEPTEMBER 4, 2023

Today’s business mantra must be “Take care of your people and they will take care of your customers.” Once a product-first, customer-second, and employee-last culture is set, it is extremely hard to change. Communicate what greatness looks like in the roles you need. Unfortunately, it’s easier said than done.

Organization 108

Organization Startup Satisfaction Customer 108

Berkonomics

SEPTEMBER 1, 2022

First, what is “servant leadership?”. More important, a servant leader involves employees in the process of decision–making, focusing upon the performance and satisfaction of employees. It’s a term rooted in ancient philosophy. Robert Greenleaf may have been the first to resurrect the concept in his book published in 1970.

Satisfaction 156

Satisfaction Metrics Resource Email 156

Startup Professionals Musings

AUGUST 18, 2021

Don’t look to customers for breakthrough ideas. Steve Jobs and Henry Ford are famous for their assertion that, contrary to popular belief, the customer isn't always right about what they want next. You now have many bosses, including partners, investors, and customers. Advanced degrees won’t help you run your startup.

Entrepreneur 171

Entrepreneur Satisfaction Demand Customer 171

Startup Professionals Musings

MARCH 19, 2023

Ask what you can do for them in every review. I personally have found this to be one of the most effective ways to find out what is going on, as well as an opportunity to provide feedback on strategy and direction. Ask them what is going on, both in the team and outside of work. Practice leadership by walking around (LBWA).

Technical Review 127

Technical Review Development Team Review Startup Activity 127

Startup Professionals Musings

APRIL 12, 2023

Leading change is even harder, trying to balance the demands of the customers against the needs and expectations of employees. In parallel with fulfilling your own needs, always use your power to fulfill the needs of customers and team members. You need to first decide what must change, and what must endure.

Satisfaction 130

Satisfaction IBM IBM Summary 130

Both Sides of the Table

NOVEMBER 1, 2009

As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.

Organization 280

Organization Customer Custom Tips 280

Startup Professionals Musings

JULY 30, 2023

Every business purpose must be customer-centric and even altruistic. Recognize business growth means attracting more customers. Employees and startups need to focus on the two dimensions of customer pipeline – how many people need what you are selling, and what percent will actually buy, based on your actions.

Entrepreneur 85

Entrepreneur Customer Custom Competition 85

Startup Professionals Musings

OCTOBER 12, 2022

Every new entrepreneur has to initiate the right actions to be perceived as a leader in their chosen business domain by their team and by their customers, or the road to success and satisfaction will be lost along the way. This requires that you first know who you are and what you stand for and have a vision for change.

Startup 127

Startup Training Entrepreneur Resource 127

Startup Professionals Musings

JANUARY 24, 2021

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Due diligence always involves on-site visits, informal discussions with any or all members of the team, vendors, and good customers as well as bad.

Technical Review 151

Technical Review Startup Satisfaction Invest 151

Startup Professionals Musings

AUGUST 16, 2023

Thus, I have converted here Dann’s seven questions for direct reports, to responsibilities that every aspiring entrepreneur should keep high on their own personal priority list: Constantly communicate what is expected of the team as a whole. Only a few team members will ever be able to figure out what is expected of them on a regular basis.

Coach 93

Coach Satisfaction Resource Entrepreneur 93

Startup Professionals Musings

DECEMBER 20, 2020

Whether you are an entrepreneur starting a new business, or a corporate executive seeking to revitalize a mature business, the challenge is the same – to become the obvious choice within the hearts and minds of your customers, your employees, and your chosen communities. Assemble the best team to assimilate and design what is needed.

Customer 167

Customer Custom Satisfaction Marketing 167

TechEmpower

OCTOBER 9, 2023

With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. This enables internal users to swiftly find answers to queries such as "What is our internal IP address?" or "How can I modify my direct deposit account?"

Generative AI 346

Generative AI Artificial Inteligence Tool Knowledge Base 346

Startup Professionals Musings

AUGUST 3, 2020

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. Practice being a good communicator.

Startup 174

Startup Training Services Writing 174