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In the spirit of the “land grab” mentality of the day, we emphasized usage of our screen sharing technology with no thought applied to how we would convert such users into paying customers. BuddyHelp was launched in this proto-Internet environment and was immediately used by businesses to provide hands-on technicalsupport.
CyberDefender said its center is currently handling as many as 40,000 calls per week, for sales, technicalsupport, and customer service. The firm said it expects the center to be able to accommodate over 600 agents at full capacity. CyberDefender had announced the expansion of its headquarters back in August. READ MORE>>.
Santa Barbara-based Make It Work , the on site technicalsupport and computer repair service headed by Eric Greenspan, said Monday that it has switched its services to a new fixed-price, per-service model. The shift is a significant one for the firm, which previously offered up it services for an hourly service charge to its customers.
Santa Barbara-based Make It Work , the in-home technicalsupport and services firm headed by Eric Greenspan, told its customers Monday that it has launched a brand new, membership program called MIW Digital Advantage.
According to DecisionOne, the buy adds around 200 employees, plus around 700 customers, to the firm. Anacomp's MVS division provides technicalsupport, field service, and maintenance to OEM customers in data centers. Financial details of the acquisition were not disclosed.
Los Angeles-based HelloTech , the startup providing in-home, technicalsupport and related services, is powering a new in-home installation and service offering from broadband communications and video service provider Altice, the two said this morning.
According to Media Temple, the new offering uses Amazon Web Services (AWS) as the cloud back end for the service, and combines that with 24/7 premium technicalsupport, performance monitoring, ability to scale traffic handling up or down, redundancy, better security, and other enhancements. READ MORE>>.
Irvine-based cybersecurity software developer CrowdStrike said Monday that it has rolled out a new set of customersupport and services options, to support the deployment of its CrowdStrike Falcon software.
We were particularly impressed at Server Central's customer service and technicalsupport, which was responsive and helpful in troubleshooting configuration issues even though we were using their servers free of charge. Their contribution allowed us to continue testing on physical hardware with 10-gigabit Ethernet.
Sunrun said the new design engineering center will create customized system designs for its customers around the country, and will include everything from system designers to technicalsupport.
Almost everyone of a technical bent in the technology industry is familiar with that old routine: your parents, your friends, and your neighbors inevitably calls you for free technicalsupport. However, almost no one really wants to be that technicalsupport person. Why in home technicalsupport?
Acording to the companies, Support.com will continue to provide customer and technicalsupport solutions delivered by home-based employees, with Support.com becoming a wholly owne subsidiary of Greenidge. Support.com trades on the Nasdaq as SPRT.
According to Citrix, the new service, GoToAssist Express, is a version of the firm's remote support service which will allow individuals and small businesses to provide online, technicalsupport to clients. The firm said the new web support service will cost $9.95 Tags: citrix support online software expertcity.
Once you get to 300-500 customers, it blows up, because it was never intended to scale. Our future is looking very bright--in the last two months, we've signed up more customers than we ever had before. We're much more interested in providing technology to people already with a customer base, than generating our own customer base.
In the spirit of the “land grab” mentality of the day, we encouraged usage of our screen sharing technology with no thought applied to how we would convert such users into paying customers. Anyone, including well-healed, large companies, could offer state-of-the-art technicalsupport for free.
Services entrepreneurs can more easily capitalize on the trend to treat each customer personally, whether entrepreneurs be interior designers working from home, marketing consultants, or offering Angie’s List to find the best local handyman. These range from extended warranties, to home delivery and setup, to on-site technicalsupport.
Increased network reliability, proactive infrastructure monitoring, and comprehensive technicalsupport help maximize network uptime, which can save companies from expensive outages and reduced productivity. Greater Staff Productivity. Better Security.
The goal here is to show your customer your brand’s value, while offering an extra incentive for them to purchase over the holidays. Overall, it’s a great way to keep customers aware of your business, whether you’re using it to push special promotions or to simply wish customers a happy holiday season. 3 Take advantage of email.
For instance, Empire Today , the national shop-at-home carpet and flooring company, has used Invoca''s solution to power marketing partners'' call-based campaigns, increasing its marketing reach and delivering thousands of additional inbound customer calls each month. GoToMy Rebranding Campaign. However, after the Internet 1.0
Instead, expeditiously pick a reasonable moniker and then get back to work delivering value to your customers. Expertcity was initially named to reflect the company’s “marketplace for services,” which enabled independent, global experts to directly access customers’ computers and fix their technical problems. Did the name suck?
They also come in many different types from syndication formats like RSS and Atom to custom API streams. End users don’t care about the technical details anyway, so there has been some interesting work on standards for social activity streams and activity stream aggregation.
For businesses, these are now prime sources of business networking, customer service, and client leads. Wikipedia started this, but it is also used for technicalsupport, software, and product reviews. Today there are huge communities online, like Facebook and Twitter, which grew in popularity for socializing with friends.
They became popular for socializing, but now are prime sources of business networking, customer service, and client leads. Wikipedia started this, but it is also used for technicalsupport, software, and product reviews. Social networks. These are communities wrapped around a website, like Facebook or Twitter. Crowdsourcing.
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